Schooner Hotel

The hotel is currently under renovation, meaning the communal areas weren't complete. The room itself was a little dated and quite dusty. The hot water doesn't come on until the shower has been running for 20 minutes which was quite inconvenient and the room was quite cold. Would also recommend taking bottled water as the tap water tasted strangely like blood/metallic and bottles water at the hotel is quite expensive. There's also a lot of strange noises in the night, could be the ghosts or just pipes!

Nobody was there, the pin didn't work,I couldn't get to the hotel,the owner told me he canceled my booking but he didn't I lost my money and I must pay for another hotel!!!!

Booked a one night stay at The Schooner in Feb 2026 and arrived to find it closed and renovations in full swing, despite special requests being confirmed by the hotel back in November 2025. Absolutely no contact from the hotel or booking.com to say the hotel was closed. Spoke to a member of hotel staff on the phone and he didn't even apologise, just said to get a refund from booking.com. We drove 3.5 hours to get there, so it's not like it was around the corner. Terrible customer service.

The check in process was incredibly frustrating from the outset. Nowhere did it clearly state that the check in closed at 10pm. If it was mentioned, it certainly wasn’t easy to find. I believe we made the assumption that it was a bigger hotel with staff onsite at all times, which was maybe our misjudgement. On booking.com, the listing only specified that check in was available from a certain time, which made it misleading and left us unaware of any cut off. As a result, it took a fair amount of persistence on the phone to secure access to the room we had already booked and paid for. That said, I don’t want to take away from the staff’s effort in eventually resolving the situation and offering us two rooms, which was appreciated.

The condition of the hotel as well, was concerning. It felt more like an active building site rather than a place ready to host guests, and at times it didn’t feel entirely safe. This made the overall experience feel quite uneasy.

In terms of the rooms, one was perfectly clean and ready, however the other appeared unfinished despite having been recently cleaned. There were dirty towels and sheets left on the bed, on top of clean sheets, cleaning products still in the room, and the bathroom wasn’t properly cleaned. The staff did kindly call a few minutes after us getting into the room to check everything was okay, but given how late it was and how long we had travelled, we didn’t feel comfortable raising further issues at that point. I do believe if we had done, the staff may have done something to resolve it.

The beds were also extremely uncomfortable, which meant we didn’t get much sleep. That said, if you are simply looking for a basic place to stay for the night before travelling on, it may just about serve its purpose.

This is a building site as the hotel iis undergoing major refurbushment works and should not, in its current state, be listed on booking.com. I was not made aware of the significant works until the morning of my booking and had to arrange alternative accommodstion at very short niotice and still still having hassle to get a full refund.

Everything it was an absolute bombsite never ever again!

We were in property for 1hour and that was to long

The hotel was disgusting. Got shown to a double bedroom for a start and we had booked a twin. We were then taken to a family. The carpets were dirty and disgusting leading up to the room. The room had one double bedroom for and two small child beds. Electrical sockets were overloaded and didn’t look safe. No tap on the shower. Pulled back bedsheets and there were bugs jumping about. All in all not a pleasant experience.

It wasn’t made clear on booking that there was a £20 charge for a dog, this was excessive as no dog accessories. The guy booking in was not very friendly, or apologetic for the extra charge for the dog.
The stair case carpet needed a good clean, feathers and dust evident.
Decor tired and dated.

Signage / decoration of corridors /staff who greet

Bathroom smells of drainage . The bed felt like it was on a slope only warm water from tap in room

The breakfast was rather a disappointment, the food was okay edible but went cold very quickly, I would suggest serving on a warm plate would be an easy fix.

Hygiene and cleanliness are a massive issue.
My toddler found a needle under the bed
Also found multiple rubbish items including eye mask, used medical bottle (insulin) and old gregs packets in the room.
Blood smear on the bathroom wall.
Bed frame held up by wooden boards
Staff customer service training clearly hasn’t be taught.
When issues were raised the member of staff on shift looked blankly into the distance.
General awareness is lacking.