La Maison de Crillon

staff were great

Beautiful location at the base of Mont Ventoux. Close to Bédoin and Malaucène and restaurants and shopping.

Piscine particulièrement agréable, magnifique panorama sur le mont ventoux.
Calme absolu

...

Such a beautiful, calm setting. The room was spotless and well-equipped and the private terrace beautifully designed. With The food and wine were both fabulous and reasonably priced and the view from every space was to die for. The pool area is also immaculate. We will be back for sure x

Pros: location and beautiful view. Great infinity pool
Cons with some suggestions:
1. We booked a terrace suite but we are not convinced that is what we got. Room was smaller, darker and not as nice as the website pics. You may want to update your website pics to properly reflect room to your customers
2. Odor outside of our room. We were in room 1 that had a strange odor in the hallway just outside our room. You may wish to address that smell asap
3. The hotel seemed soulless. While we appreciate low touch service as explained on the website, small things like music playing in the hotel lobby//breakfast area and grounds may help. Also, ensure that there is at least 1 staff member visibly present in the lobby during working hours (we went several times to the lobby to ask questions and no one was there, nor answered the bell when we rang it)
4. Service. Subpar service for the price point. Suggestions are to provide an explanation of hotel and room amenities and services upon check in, serve your clients coffee at breakfast instead of self service for that (esp given the coffee machine as not working well), ask your clients how their stay is going esp if you have someone more visible, offer to carry your clients luggage to their room if they have large bags)
5. Breakfast. Other than the suggestion above regarding coffee, you may want to ensure you have enough food at the buffet table when your hotel is busy. You should also proactively inform your clients

Nous avons passé un excellent séjour, largement grâce à une équipe jeune, dynamique, très efficace et particulièrement sympathique. Un grand merci à tout le personnel pour leur accueil chaleureux et leur professionnalisme.

La chambre était très belle, bien décorée, confortable, et conforme à nos attentes.

Cependant, deux points méritent d’être signalés pour plus de transparence :

- Dans la brochure de l’hôtel, il est mentionné la présence d’une enceinte Harman Kardon, mais nous n’en avons trouvé aucune dans la chambre.

- Concernant la salle de sport, les photos sur le site sont malheureusement très trompeuses. Ce qui est présenté comme une salle de sport bien équipée n’existe pas: quelques machines ont été déplacées à l’extérieur, sous la terrasse, posées à même les cailloux, sans sol adapté. Le tapis de course est vétuste, et les vélos ne sont pas du tout à la hauteur de ce qui est montré en ligne.

Heureusement, le beau temps était au rendez-vous, et nous n’avons finalement pas eu besoin d’utiliser cette "salle de sport". Nous recommandons vivement à l’établissement de retirer ou de mettre à jour ces photos, pour éviter toute déception aux futurs visiteurs.

En dépit de ces petits désagréments, notre expérience a été très positive et nous recommandons chaleureusement cet hôtel pour son confort et surtout pour la qualité de son service.

Encore merci à toute l'équipe !

Fantastic views and great staff, La Maison de Crillon exceeded all of our expectations!

Amazing location. Wonderful facilities. Food and beverages are excellent. Walk/e-bike to restaurants, vineyards and bakeries. Second visit and plan to be back. A special place in a special part of France.

We loved our stay at La Maison. The staff was incredible and made us feel right at home. The location is tranquil and picturesque.

accueil très gentil

Luktade lite avlopp i det nedre rummet

Reservation de dernière minute! Avsolument pas déçus et quel panorama....!!!

Séjour parfait, un calme absolu, une vue extraordinaire et un petit déjeuner exceptionnel

Beautiful hotel in a quiet part of Provence! Great and friendly service. Breakfast was freshly cooked and delicious.

Absolutely loved our stay here. We needed to change the date of our stay last minute and management was extremely accommodating. The staff was very nice. We loved everything about this property and would love to stay here again.

Amazing !

The hotel is peaceful, has amazing views and is conveniently located to get to know the surroundings

The hotel is of a very high standard with wonderful views of Mont Ventoux. We had a detached garden house which was amazing. Where the hotel is lacking is around a personalised service. There are minimal staff and they rarely interact with guests. The hotel operates on a “help yourself” basis. There is an honesty bar and breakfast is entirely self service. Staff do not approach your table to clear plates until you have left. There is no food in the evening which is a shame and surprise for a hotel of this standard and which charges €350 a night. On arrival you are asked if you want a restaurant booking at a place in the village. We were reluctant but did not regret it at Le Veux Four. It became apparent that every new arrival must to recommended the same as we went a second time and all arrivals that day were in there. There is clearly a connection with the hotel. Overall it was a pleasant stay but the hotel could be so much more if staff interacted with guests. Even at checkout we were not asked how our stay was. As a result the hotel tends to lack atmosphere which is a real shame as the hotel itself is great. They appear to have taken it a little far in terms of making it feel “home from home”.

Incredible stay at this hotel. Beautiful beyond words.