Fairfield Inn by Marriott Houston Northwest/Willowbrook

Hotels
•
Fairfield Inn
8.4 (253 reviews)
10825 North Gessner Road , Houston , us

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Staff (helpful/attentive)
Clean rooms/environment
Comfortable rooms
Quiet location
Outstanding breakfast
Family-friendly / safe for children
Cons:
Rude/disrespectful receptionist (isolated incident)
Smoky smell in 1st-floor lobby/hallway

Categories

Cleanliness
8.2
Generally praised for clean rooms and overall cleanliness, though a few guests reported a smoky smell in the lobby/hallway.
Service
6.8
Mostly positive mentions of staff, but at least one guest reported a very rude/disrespectful receptionist, reducing the service score.
Location
8.6
Described as quiet and safe; guests noted a quiet area and that their children felt safe.
Room Quality
8.8
Rooms were repeatedly described as clean, comfortable, and satisfactory for returning guests.
Amenities
8.6
Facilities were described positively and the hotel was noted as family-friendly; staff support for children was highlighted.
Value for Money
8.4
Standard quality for this hotel tier.
Food and Beverage
9
Breakfast was described as outstanding and is a clear positive in the reviews.
Overall Experience
8.8
Overall very positive: multiple guests said they'd return and praised cleanliness and staff, with isolated issues (receptionist incident, smoky smell) tempering the experience slightly.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-08-13 09:57

Property Description

Modern Amenities and Convenient Location
Featuring free WiFi and flat-screen TVs in every room, Fairfield Inn by Marriott Houston Northwest/Willowbrook offers a comfortable stay. Situated just 17 km from CityCentre, guests enjoy easy access to city attractions.

Relaxation and Fitness Options
Guests can unwind in the indoor pool or work out in the fitness centre at this hotel. The seating areas in some rooms provide a perfect spot to relax after a busy day exploring Houston.

Exceptional Services and Facilities
With a 24-hour front desk, business centre, and free private parking, guests' convenience is a top priority. From free toiletries to a hairdryer in each room, every detail is taken care of for a pleasant stay.

Book your stay at Fairfield Inn by Marriott Houston Northwest/Willowbrook for a memorable Houston experience.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

8.4
Based on 253 reviews
Cleanliness: 8.2
Service: 6.8
Location: 8.6
Room Quality: 8.8
Amenities: 8.6
Value for Money: 8.4
Food and Beverage: 9
Overall Experience: 8.8
F
Francine • family_with_children • us
7
Overall, it was a decent day. We were really happy as they had breakfast. The properties did not have any foul smells or
Pros:

Everything was modern and up-to-date.

Cons:

Our room wasn’t cleaned every day nor fresh towels. I guess you have to ask for them daily. I just thought rooms got cleaned every day. Also the shower was not clean initially.

2026-08-13 • via Nuitee
F
FUJITA • solo_traveller • mx
9
great hotel
Pros:

Staff, Comfirt

Cons:

no specific thing

2026-05-14 • via Nuitee
A
Alejandra • solo_traveller • us
10
Pros:

Todo

2026-05-07 • via Nuitee
A
Adejoh • couple • us
10
Sad for me because of the receptionist lady
Pros:

Clean environment

Cons:

THE RECEPTIONIST LADY I MEET WAS VERY RUDE AND DIRESPECTFUL. I DON'T KNOW IF SHE HAD A BAD DAY

2026-05-01 • via Nuitee
A
Aninoritche • couple • us
7
Pros:

1st Floor lobby and hallway had a smoky smell.

Cons:

The smoky smell

2026-04-13 • via Nuitee
R
Rayanu • couple • us
10
We had two rooms and all the member that stays in the rooms were so happy about the entire cleaness of the hotel
Pros:

Clean, and quite area

Cons:

All good

2026-04-06 • via Nuitee
C
Christopher • extended_group • us
10
Pros:

The breakfast was outstanding, the room were clean and very comfortable. This is our second stay at this location and we return to Houston I will be staying here again.

Cons:

Nothing at all

2026-03-16 • via Nuitee
E
Elizabeth • family_with_children • us
10
It was all around amazing my kiddos felt safe being there and it was just all in all great place.
Pros:

The staff and the facility was amazing everyone there was fantastic they were amazing with my kiddos also.

Cons:

Honestly there was nothing that I didn't like about it

2026-03-14 • via Nuitee
C
Christopher • couple • us
10
2026-01-27 • via Nuitee
P
Poojita • solo_traveller • us
9
2026-01-20 • via Nuitee
R
Reginal • solo_traveller • us
9
Good place to stay
Pros:

I like the facility. It’s a very clean and comfortable. They have a very good staff

Cons:

Everything is good there

2026-01-19 • via Nuitee
C
Catherine • solo_traveller • us
8
Pros:

The check in process, the room amenities, and the breakfast options.

Cons:

The wall mounted toiletries had two body washes and one conditioner - no shampoo option. It would also be nice to have two bath rugs in a large bathroom - one for the shower and one for the sink. The room had two digital clocks - set to two significantly different times.

2026-01-19 • via Nuitee
J
Juan • family_with_children • mx
5
Queja
Pros:

El desayuno, muy atenta la persona encargada.

Cons:

No limpiaron el cuarto ningún día, so pretexto del fin de año. Sin toallas limpias, sin recoger basura,etc.

2026-01-04 • via Nuitee
R
Raven • couple • us
10
2026-01-01 • via Nuitee
S
Shacowra • solo_traveller • us
10
2025-12-31 • via Nuitee
S
Shemeka • family_with_children • us
5
Inconvenienced
Pros:

I enjoyed the stay but the hotel is a bit outdated for the price tier.

Cons:

I was made to place a $150 incidental fee. The hold was on my account for over 5 days and it was a major inconvenience to me. I also wish they had more than one waffle maker. Most of my breakfast was spent waiting in line after accidentally skipped me.

2025-12-20 • via Nuitee
J
Jessica • couple • us
10
2025-11-25 • via Nuitee
T
Tiassum • solo_traveller • us
10
2025-11-13 • via Nuitee
A
Anthony • family_with_children • us
10
2025-10-20 • via Nuitee
J
James
2
Pros:

Had bugs in the room, a few customers

2025-08-26 • via Nuitee