voco Hotel Napoleon Memphis by IHG

Hotels
•
Voco
8.4 (427 reviews)
179 Madison Avenue , Memphis , us

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Children allowed
Pets allowed

Facilities

Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Restaurant
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Friendliness of staff
Proximity to attractions
Cons:
Cleanliness issues
Limited amenities

Categories

Cleanliness
7.15
Room cleanliness was criticized; bedding had stains and water glasses were unclean.
Service
9.15
Staff were helpful and friendly, but support during booking changes was lacking.
Location
9.65
Location received positive remarks; close to main attractions.
Room Quality
8.15
Rooms felt basic, like a college dorm room, and some issues with privacy.
Amenities
8.15
Amenities were limited, with the bar and restaurant only available for breakfast.
Value for Money
8.65
Guests felt the hotel was overpriced for what was offered.
Food and Beverage
7.15
Criticism on the quality of food and expensive beverage prices.
Overall Experience
9.15
Overall a passable experience, although some guests would not return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 14:18

Property Description

Convenient Location

Hotel Napoleon, an Ascend Hotel Collection Member, is ideally located in the heart of Memphis, just steps away from AutoZone Park and Beale Street. Explore the city's vibrant attractions with ease, as the Memphis Rock n Soul Museum is also in close proximity.

Comfortable Accommodations

Experience a relaxing stay in our guest rooms equipped with modern amenities such as a flat-screen TV, private bathroom with luxurious bathrobes and free toiletries, as well as air conditioning for your comfort. Whether you're here for business or leisure, each room also features a convenient desk.

Nearby Entertainment

Immerse yourself in the local entertainment scene with the Orpheum Theater and FedExForum a short walk away from the hotel. After a day of exploring, unwind in the comfort of Hotel Napoleon, an Ascend Hotel Collection Member.

Book your stay now at Hotel Napoleon for an unforgettable Memphis experience!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: MEM

Property Policies

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    Public parking is possible at a location nearby (reservation is not possible) and charges may be applicable.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 0 years old stay for US$35 per person per night when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.4
Based on 427 reviews
Cleanliness: 7.15
Service: 9.15
Location: 9.65
Room Quality: 8.15
Amenities: 8.15
Value for Money: 8.65
Food and Beverage: 7.15
Overall Experience: 9.15
W
Wilson • solo_traveller • us
8
2026-05-29 • via Nuitee
M
Marvin • solo_traveller • us
9
Pros:

Didn't have the breakfast. Went to local vendor

2026-05-28 • via Nuitee
D
Derek • solo_traveller • us
10
My new go-to accommodations in Memphis
Pros:

You have to use the bathrooms in the lobby. I know it sounds weird but trust me it gave me life!!!! The amenities were above par and very comfortable. The bistro was delicious- make sure you get there on time.. lol. Overall a wonderful experience- i will be back for my next visit.

Cons:

The bistro was not available during lunch hours.

2026-05-28 • via Nuitee
M
Milagros • family_with_children • us
9
Pros:

The vibe of the hotel was great! An effort was made all across. Very close to the Peabody Hotel ( we were there for a wedding). The staff was helpful and kind!
Don't be scared by the parking, it is easier than what you can oen imagine!

Cons:

I assumed cleaning came daily, but you need to hang a tag on the door to get cleaning services. We realized this too late when the cleaning service was done for the day.

2026-05-28 • via Nuitee
O
Olivier • solo_traveller • fr
8
Cons:

Les vouchers petit-déjeuner pour 2 personnes alors que la réservation était pour 3

2026-05-25 • via Nuitee
J
Johnson • couple • us
10
2026-05-25 • via Nuitee
T
Tracie Alexander • solo_traveller • us
10
2026-05-21 • via Nuitee
T
Travis • solo_traveller • us
10
2026-05-17 • via Nuitee
D
Day • solo_traveller • us
8
2026-05-04 • via Nuitee
L
Larry • couple • us
10
2026-04-27 • via Nuitee
Örnólfur • solo_traveller • is
8
2026-04-27 • via Nuitee
D
Daren • solo_traveller • us
9
Nice place to stay in downtown Memphis
Pros:

Clean. Nice staff.

2026-04-26 • via Nuitee
K
Kim • couple • us
10
This hotel is wonderful!
Pros:

Location is great! Beautiful rooms and lobby! Very comfortable stay!

2026-04-18 • via Nuitee
N
Nguyen • couple • us
10
2026-04-17 • via Nuitee
A
Andreas • extended_group • de
9
2026-04-10 • via Nuitee
A
Andreas • extended_group • de
9
2026-04-08 • via Nuitee
S
Skinner • couple • us
10
2026-03-26 • via Nuitee
H
Henrik1969 • solo_traveller • se
10
2026-03-26 • via Nuitee
D
Diamante • couple • us
10
2026-03-22 • via Nuitee
R
Rodney • couple • us
7
Everything was ok except for the phone not working and you can control the climate in the room.
Pros:

Within walking distance to a lot of locations.

Cons:

The phone in our room did not function properly.

2026-03-22 • via Nuitee