voco Hotel Napoleon Memphis by IHG

Hotels
•
Voco
8.4 (444 reviews)
179 Madison Avenue , Memphis , us
+1 901-526-0002

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Children allowed
Pets allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Heating
See all facilities

Review Highlights

Pros:
Friendliness of staff
Proximity to attractions
Cons:
Cleanliness issues
Limited amenities

Categories

Cleanliness
7.15
Room cleanliness was criticized; bedding had stains and water glasses were unclean.
Service
9.15
Staff were helpful and friendly, but support during booking changes was lacking.
Location
9.65
Location received positive remarks; close to main attractions.
Room Quality
8.15
Rooms felt basic, like a college dorm room, and some issues with privacy.
Amenities
8.15
Amenities were limited, with the bar and restaurant only available for breakfast.
Value for Money
8.65
Guests felt the hotel was overpriced for what was offered.
Food and Beverage
7.15
Criticism on the quality of food and expensive beverage prices.
Overall Experience
9.15
Overall a passable experience, although some guests would not return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 14:18

Property Description

Convenient Location

Hotel Napoleon, an Ascend Hotel Collection Member, is ideally located in the heart of Memphis, just steps away from AutoZone Park and Beale Street. Explore the city's vibrant attractions with ease, as the Memphis Rock n Soul Museum is also in close proximity.

Comfortable Accommodations

Experience a relaxing stay in our guest rooms equipped with modern amenities such as a flat-screen TV, private bathroom with luxurious bathrobes and free toiletries, as well as air conditioning for your comfort. Whether you're here for business or leisure, each room also features a convenient desk.

Nearby Entertainment

Immerse yourself in the local entertainment scene with the Orpheum Theater and FedExForum a short walk away from the hotel. After a day of exploring, unwind in the comfort of Hotel Napoleon, an Ascend Hotel Collection Member.

Book your stay now at Hotel Napoleon for an unforgettable Memphis experience!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: MEM

Property Policies

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    Public parking is possible at a location nearby (reservation is not possible) and charges may be applicable.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 0 years old stay for US$35 per person per night when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.4
Based on 444 reviews
Cleanliness: 7.15
Service: 9.15
Location: 9.65
Room Quality: 8.15
Amenities: 8.15
Value for Money: 8.65
Food and Beverage: 7.15
Overall Experience: 9.15
F
finley • couple • us
8
2026-08-06 • via Nuitee
A
Alicia • solo_traveller • us
8
Staff was extremely welcoming, best location and the best bang for your buck in the area
Pros:

Location was perfect to experience downtown, the decor throughout the lobby and restaurant/bar was great with a good variety of coffee table books, and the bartender was amazing and made the end of our night absolutely fantastic.

Cons:

Wish there was a pool or hot tub but we understood why not as it is a historical building/area so it most likely isn’t possible for them to renovate past a certain point, the mattress in our room was noticeably stained after lifting the sheet and mattress protector to check for bedbugs (I was a housekeeper some years ago at a different hotel so it’s routine to check even in the nicest of places) - no bugs, just stains!

2026-08-05 • via Nuitee
P
Paula • solo_traveller • gb
7
2026-08-02 • via Nuitee
J
Johnson • couple • us
10
2026-07-22 • via Nuitee
Z
Zeljko • couple • hr
9
2026-07-22 • via Nuitee
G
Glenda • family_with_children • us
8
2026-07-22 • via Nuitee
T
Tyler • solo_traveller • us
9
2026-07-15 • via Nuitee
R
Rodrigo • extended_group • ar
5
2026-07-13 • via Nuitee
T
Tonya • family_with_children • us
5
Pros:

Very beautiful hotel

Cons:

We had a lot of screaming in the halls. All night long. People were slamming doors and talking very loud

2026-07-13 • via Nuitee
C
Carol • solo_traveller • us
3
Pros:

The staff were very good and the location.

Cons:

The rooms weren't cleaned, the telephone was not working, and the only worker was at the front desk. I had to change my sheets and vacuum my room, because there were no more rooms available. What a way to start celebrating my 60th birthday

2026-07-05 • via Nuitee
H
HIROMI • extended_group • jp
8
立地最高！
Pros:

フロントスタッフが駐車場の出し入れを手伝ってくれた。とても親切だった。
行きたいところも近く、歩いて回れた。

Cons:

朝食付きで予約したが、食べに行ったら、15ドルまでの制限付き。
オーバー分は支払いがありました。
食べる前に言って欲しかった。

2026-07-04 • via Nuitee
C
Carrie • couple • us
6
2026-07-02 • via Nuitee
S
Shannon • couple • us
10
Excellent stay!
Pros:

The front lady was very sweet during check-in—so accommodating, helpful, and informative!

Cons:

The proper is clean, extremely close to the nightlife, and a very reasonable price that accepts pets!

2026-06-29 • via Nuitee
T
Thomas • couple • us
9
Very friend staff as well bar/restaurant folks.
Pros:

Liked our room size, bathroom and separate sitting area.

Cons:

Room windows were sidewalk and street level on a busy street, so it was noisy at times.

2026-06-27 • via Nuitee
B
Byington • solo_traveller • us
10
Pros:

Solid experience 💯

Cons:

Elevators are slow

2026-06-22 • via Nuitee
A
Austin • couple • us
9
2026-06-21 • via Nuitee
A
Alessio • family_with_children • it
9
2026-06-20 • via Nuitee
J
Jessica • family_with_children • au
8
2026-06-12 • via Nuitee
R
Raymond • couple • us
3
2026-06-10 • via Nuitee
P
Péter • couple • hu
10
2026-06-09 • via Nuitee