Pacific Palms Resort

Hotels
9.1 (517 reviews)
21 Gravatt Road Papamoa , Papamoa , nz

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Non-smoking rooms
Swimming pool
Terrace
Family rooms
BBQ facilities
Luggage storage
Soundproof rooms
Hot tub/Jacuzzi
Non-smoking throughout
See all facilities

Review Highlights

Pros:
Great location
Well maintained
Friendly staff
Clean facilities
Cons:
Outdated rooms
No obvious lock on sliding door
Hard pillows

Categories

Cleanliness
9.29
Guests consistently mention the property as very clean and well maintained.
Service
9.46
Staff were described as friendly and providing top-rate personal service.
Location
9.6
Great location close to beaches, shops, and restaurants.
Room Quality
8.25
Some rooms noted as outdated and beds needing upgrades.
Amenities
9.28
Facilities like pool, BBQ area, and spacious rooms positively highlighted.
Value for Money
8.74
Overall expectations met, though some minor issues based on pricing.
Food and Beverage
8.79
Not specifically mentioned, assumed standard quality for this hotel tier.
Overall Experience
9.36
Guests enjoyed their stay and highly recommend the resort.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 01:04

Property Description

Luxurious Accommodations
Pacific Palms Resort in Papamoa boasts stunning units with modern amenities like a fully equipped kitchen, satellite flat-screen TV, and private balcony/patio. The thoughtful inclusion of bed linen ensures a comfortable stay for all guests.

Relaxation and Recreation
Guests can unwind in the year-round outdoor pool or indulge in a soothing soak in the hot tub. For those who enjoy outdoor cooking, BBQ facilities are conveniently available on-site, perfect for creating memorable dining experiences.

Convenient Location
Situated just 8 km from Tauranga Airport, Pacific Palms Resort offers easy access for travelers. Whether you're visiting for leisure or business, the resort's prime location makes it a top choice for your stay in Papamoa.

Book your stay at Pacific Palms Resort today for a perfect blend of luxury, relaxation, and convenience.

Important information:

Please note, check in after 22:00 is by prior arrangement only due to security gates. Please note there is a late check in charge after of $50 if arriving after this time.This property does not accommodate bachelor(ette) or similar parties.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: TRG

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for NZD 15 per person per night when using an available cot.
    Children up to and including 0 years old stay for free when using an existing bed.
    People 1 year old and over stay for NZD 30 per person per night when using an available extra bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

9.1
Based on 517 reviews
Cleanliness: 9.29
Service: 9.46
Location: 9.6
Room Quality: 8.25
Amenities: 9.28
Value for Money: 8.74
Food and Beverage: 8.79
Overall Experience: 9.36
A
Ashleigh • couple • nz
9
Great stay, great location
Pros:

Nice tidy apartment, great amenities, pool and spa were great! Good location to shops and not too far from the beach.

Cons:

Fan in the bedroom was a little noisy but gave a bit of white noise. Only small thing I could fault.

2026-02-14 • via Nuitee
A
Allan • family_with_children • nz
9
Will certainly be back to stay.
Pros:

Asked for an earlier check-in which was not a problem. Friendly and helpful staff. Lots of room and everything we needed. Very comfy beds. The location was perfect for what we wanted to do.

Cons:

N / A

2026-02-11 • via Nuitee
A
Amke • couple • nl
9
2026-02-10 • via Nuitee
L
Leehenare11 • family_with_children • nz
8
Pros:

Great Staff
Comfortable
Awesome balcony to enjoy the outdoors
Lovely shower
Great full size kitchen
Good location

2026-02-08 • via Nuitee
A
Adam • family_with_children • nz
9
2026-02-08 • via Nuitee
C
Chantel • extended_group • nz
10
Book now!
Pros:

Perfect stat! Close access to the pool, we had 2 car parks. Gotta love having a washing machine & dryer.

Cons:

I think a regular check of the spa will be good. ie refilling & making sure the water is clean. But the temperature is perfect!

2026-01-26 • via Nuitee
S
Shelley • family_with_children • nz
10
2026-01-25 • via Nuitee
T
Tammy • extended_group • us
10
Pros:

Clean and close to everything we needed

Cons:

Upstairs

2026-01-23 • via Nuitee
K
Kirsty • family_with_children • au
8
Good value in the school holidays.
Pros:

Convenient location, well equipped kitchen, the parking, pool and spa. Lovely bathroom and laundry facilities. Near good choice of shops and restaurants.

Cons:

The large Concertina door to the main bedroom.

2026-01-23 • via Nuitee
M
Makybe • family_with_children • nz
9
2026-01-22 • via Nuitee
S
Shannon • solo_traveller • nz
10
Pros:

Amazing place to stay

Cons:

Bathroom needs a upgrade

2026-01-21 • via Nuitee
N
Nikki • family_with_children • nz
8
Thanks for having us!
Pros:

Heated pool was awesome, really enjoyed that. Nice quiet room, friendly hosts happy to help meet our needs

Cons:

Sofa bed was very uncomfortable as discussed with manager who is going to look into it.

2026-01-21 • via Nuitee
I
Irene • family_with_children • nz
10
Great, comforyable, spacious, clean and well equipped
Pros:

Very clean and comfortable facilities. Easily accessable

Cons:

NA

2026-01-20 • via Nuitee
M
Moana • family_with_children • nz
10
We always enjoy there😘💖💙👍
Pros:

Awesome service and facilities

2026-01-19 • via Nuitee
G
Gavin • extended_group • nz
10
Excellent
Pros:

Good service and room was awesome

Cons:

Coffee was not so good

2026-01-19 • via Nuitee
S
Samrah • family_with_children • nz
7
2026-01-19 • via Nuitee
C
Caroline • couple • nz
8
2026-01-19 • via Nuitee
K
Keelan Wikitoria • family_with_children • nz
7
Minus the faults we would be happy to stay again.
Pros:

Spacious lounge and beautiful pool. Clean kitchens. Amazing staff help.

Cons:

Faulty dryer, roaches in apartment, bedding had staining.

2026-01-19 • via Nuitee
G
gary • family_with_children • nz
10
excellent
Pros:

excellent stay loved the pool extremely nice set up we will be back
best stay in papamoa

2026-01-19 • via Nuitee
T
Tracey • family_with_children • nz
10
Delightful n memorable holiday
Pros:

Location great with mall next door n beach close. Very homely space, warm n comfy for an 83 year old

2026-01-19 • via Nuitee