Pacific Palms Resort

Hotels
9.1 (532 reviews)
21 Gravatt Road Papamoa , Papamoa , nz

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Non-smoking rooms
Swimming pool
Terrace
Family rooms
BBQ facilities
Luggage storage
Soundproof rooms
Hot tub/Jacuzzi
Non-smoking throughout
See all facilities

Review Highlights

Pros:
Great location
Well maintained
Friendly staff
Clean facilities
Cons:
Outdated rooms
No obvious lock on sliding door
Hard pillows

Categories

Cleanliness
9.29
Guests consistently mention the property as very clean and well maintained.
Service
9.46
Staff were described as friendly and providing top-rate personal service.
Location
9.6
Great location close to beaches, shops, and restaurants.
Room Quality
8.25
Some rooms noted as outdated and beds needing upgrades.
Amenities
9.28
Facilities like pool, BBQ area, and spacious rooms positively highlighted.
Value for Money
8.74
Overall expectations met, though some minor issues based on pricing.
Food and Beverage
8.79
Not specifically mentioned, assumed standard quality for this hotel tier.
Overall Experience
9.36
Guests enjoyed their stay and highly recommend the resort.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 01:04

Property Description

Luxurious Accommodations
Pacific Palms Resort in Papamoa boasts stunning units with modern amenities like a fully equipped kitchen, satellite flat-screen TV, and private balcony/patio. The thoughtful inclusion of bed linen ensures a comfortable stay for all guests.

Relaxation and Recreation
Guests can unwind in the year-round outdoor pool or indulge in a soothing soak in the hot tub. For those who enjoy outdoor cooking, BBQ facilities are conveniently available on-site, perfect for creating memorable dining experiences.

Convenient Location
Situated just 8 km from Tauranga Airport, Pacific Palms Resort offers easy access for travelers. Whether you're visiting for leisure or business, the resort's prime location makes it a top choice for your stay in Papamoa.

Book your stay at Pacific Palms Resort today for a perfect blend of luxury, relaxation, and convenience.

Important information:

Please note, check in after 22:00 is by prior arrangement only due to security gates. Please note there is a late check in charge after of $50 if arriving after this time.This property does not accommodate bachelor(ette) or similar parties.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: TRG

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for NZD 15 per person per night when using an available cot.
    Children up to and including 0 years old stay for free when using an existing bed.
    People 1 year old and over stay for NZD 30 per person per night when using an available extra bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

9.1
Based on 532 reviews
Cleanliness: 9.29
Service: 9.46
Location: 9.6
Room Quality: 8.25
Amenities: 9.28
Value for Money: 8.74
Food and Beverage: 8.79
Overall Experience: 9.36
N
Nathaniel • family_with_children • nz
9
Nice place, friendly staff. Pool fantastic
Pros:

Pool was great, good sized family setup

Cons:

Only one toilet and bathroom for eight people was a bit of a challenge

2026-03-27 • via Nuitee
L
lori • family_with_children • ca
9
Excellent stay at Pacific Palms. We will be back.
Pros:

Pool, Gardens, Location

Cons:

Noise from construction

2026-03-23 • via Nuitee
P
Paul • extended_group • nz
10
Great place
Pros:

Great place location.

Cons:

Not much. Just the bathroom wallpaper was peeling around the shower….

2026-03-22 • via Nuitee
W
Wendy • extended_group • nz
8
Comfortable
Pros:

The apartment was good. Beds were comfortable and the general layout of the apartment was good. The pool was a significant plus, particularly that it was heated and the accessibility to it from our room.

Cons:

Having just one bathroom for this size apartment was a bit of an issue and having at least a second, would be a big plus. Also, not having locks on the bathroom or toilet was strange.
A coffee machine would also be a big plus.

2026-03-18 • via Nuitee
D
Dell • extended_group • au
10
Relaxing, quiet and in beautiful surrounds.
2026-03-11 • via Nuitee
L
Lisa • family_with_children • nz
10
Great resort and location. Highly recommend
Pros:

Lovely resort. All the facilities were fantastic

2026-03-10 • via Nuitee
D
Diane • extended_group • nz
8
Comfortable and well situated, handy to shops, restaurants
2026-03-08 • via Nuitee
D
Deborah • family_with_children • nz
10
2026-03-02 • via Nuitee
S
Shelby • family_with_children • nz
10
2026-03-02 • via Nuitee
D
Diane • family_with_children • nz
9
2026-03-01 • via Nuitee
C
Catherine • family_with_children • nz
9
Enjoyable and convenient
Pros:

Great facilities, location

Cons:

All was good

2026-02-26 • via Nuitee
J
Joshua • couple • nz
10
2026-02-23 • via Nuitee
P
Paul • couple • gb
10
Pros:

Excellent apartment very friendly staff.

2026-02-23 • via Nuitee
J
Joanne • family_with_children • nz
8
Pros:

Spacious and clean

2026-02-22 • via Nuitee
A
Ashleigh • couple • nz
9
Great stay, great location
Pros:

Nice tidy apartment, great amenities, pool and spa were great! Good location to shops and not too far from the beach.

Cons:

Fan in the bedroom was a little noisy but gave a bit of white noise. Only small thing I could fault.

2026-02-14 • via Nuitee
A
Allan • family_with_children • nz
9
Will certainly be back to stay.
Pros:

Asked for an earlier check-in which was not a problem. Friendly and helpful staff. Lots of room and everything we needed. Very comfy beds. The location was perfect for what we wanted to do.

Cons:

N / A

2026-02-11 • via Nuitee
A
Amke • couple • nl
9
2026-02-10 • via Nuitee
A
Adam • family_with_children • nz
9
2026-02-08 • via Nuitee
L
Leehenare11 • family_with_children • nz
8
Pros:

Great Staff
Comfortable
Awesome balcony to enjoy the outdoors
Lovely shower
Great full size kitchen
Good location

2026-02-08 • via Nuitee
C
Chantel • extended_group • nz
10
Book now!
Pros:

Perfect stat! Close access to the pool, we had 2 car parks. Gotta love having a washing machine & dryer.

Cons:

I think a regular check of the spa will be good. ie refilling & making sure the water is clean. But the temperature is perfect!

2026-01-26 • via Nuitee