The Russel Hotel

Hotels
8 (837 reviews)
Cnr. Long, Graham and Unity Street , Knysna , za

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Non-smoking rooms
Air conditioning
Family rooms
Non-smoking throughout
Shuttle service (additional charge)
Free wired internet
Golfing on site
Self parking (surcharge)
Offsite parking discounted rates available
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Spacious rooms
Positive breakfast experience
Cons:
Cleanliness issues (damp carpets)
Worn-out beds
Some noise disturbances at night
Breakfast variety could be improved

Categories

Cleanliness
7.39
Some reviews mention issues such as damp smell in carpets and worn-out beds.
Service
8.86
Multiple reviews highlighted the friendliness and helpfulness of the staff.
Location
8.4
Well located in the city center with easy access to attractions.
Room Quality
7.35
Rooms noted as spacious, but some concerns about wear and comfort.
Amenities
7.88
Amenities are standard for the area, with positive regard for breakfast.
Value for Money
7.84
Good value for the location and services provided.
Food and Beverage
7.89
Breakfast is mentioned positively, though some desire more variety.
Overall Experience
8.36
Many guests had enjoyable stays and expressed intentions to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-20 20:33

Property Description

Luxurious Accommodation and Convenient Location

Stylish Guest Rooms and Modern Amenities

Nearby Attractions and Dining Options

Book your stay at the modern 3-star Russel Hotel, conveniently located near Knysna's attractions and offering luxurious accommodation with stylishly decorated guest rooms. Enjoy marble bathrooms, free parking, and proximity to the Knysna Golf Club and popular restaurants. Please note, no parties or loud noises are allowed on the property, ensuring a peaceful stay for all guests. Don't forget to relax at the barbecue area before it closes at 9 p.m. Experience comfort and convenience at Russel Hotel!

Important information:

Dear visitor, we're currently experiencing drought conditions within this region. Please be aware that certain properties will need to comply with local water usage restrictions.

Check-in and check-out hours:
Check-out: 10:00 AM

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an existing bed.
    Children from 4 years old to 11 years old stay for ZAR 200 per person per night when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8
Based on 837 reviews
Cleanliness: 7.39
Service: 8.86
Location: 8.4
Room Quality: 7.35
Amenities: 7.88
Value for Money: 7.84
Food and Beverage: 7.89
Overall Experience: 8.36
B
Benjamin W • couple • za
8
Pros:

All round good 👍🏻

2026-02-14 • via Nuitee
A
AUPERT • couple • fr
8
Hôtel bien situé à Knysna
Pros:

Établissement correcte. Situé au centre de Knysna. Bien protégé. Bon accueil. Wifi ok Chambre bien équipée. Bon café

Cons:

Petit déjeuner correcte mais pas de quoi se servir en toast.

2026-02-13 • via Nuitee
R
Riley • couple • za
7
Pros:

Breakfast

Cons:

Aircon not working properly Limited television not SMART

2026-02-13 • via Nuitee
F
Fayrooz • solo_traveller • za
3
It was unpleasant. Would not recommend. Photos don’t match the ones on booking.com
Pros:

I booked this place for one of our training facilitators. He complained that the room that was booked, the aircon was not working, there were Gekos on the counter and ants in the room.

Cons:

I booked this place for one of our training facilitators. He complained that the room that was booked, the aircon was not working, there were Gekos on the counter and ants in the room. Booked for 2 nights only stayed one night and did not receive a refund.

2026-02-12 • via Nuitee
G
GabiHBR • couple • br
10
Pros:

Quarto confortável e espaçoso. Café-da-manhã muito bom.

Cons:

Um pouco mais distante do waterfront do q eu esperava.

2026-02-12 • via Nuitee
N
Noluthando • solo_traveller • za
8
It was an enjoyable stay, friendly service and clean rooms
Pros:

The breakfast menu needs to have more options such as sausage, hashbrown and mushrooms

Cons:

The double bed is too low and soft
TV channels are not adequate for business and sport people

2026-02-10 • via Nuitee
S
Siddle • couple • gb
8
Ok for a convenient place to stay. Safe
Pros:

Clean

Cons:

AC unit didn’t work very well

2026-02-10 • via Nuitee
H
Henriette • family_with_children • za
7
2026-02-09 • via Nuitee
L
Lubabalo • family_with_children • za
9
awesome stay
Pros:

location, hospitality and comfort

Cons:

None

2026-02-09 • via Nuitee
K
ketelo • family_with_children • za
8
2026-01-31 • via Nuitee
V
Vedran • family_with_children • hr
8
Pros:

Very good

2026-01-30 • via Nuitee
A
Artur • extended_group • ru
10
Pros:

Great accommodations, we stayed with a group and everything was very comfortable and pleasant. The very friendly staff deserves special mention. Thank you for a wonderful stay with you and we hope to come back again with a new group. With love and respect, YourOwnAdventure Travel Club

2026-01-30 • via Nuitee
D
DINO • solo_traveller • it
10
Pros:

La posizione al centro città, la colazione, bagno e condizionamento

2026-01-30 • via Nuitee
H
Hurd • solo_traveller • za
10
2026-01-27 • via Nuitee
G
Goof 🤪 • family_with_children • bw
7
2026-01-26 • via Nuitee
C
CECILIA • family_with_children • br
8
2026-01-24 • via Nuitee
C
CATHerine • family_with_children • re
9
2026-01-23 • via Nuitee
V
Vania • family_with_children • br
3
Não valeu a pena
Pros:

Funcionários atenciosos

Cons:

Carpete no quarto, banheiro sem janela e com cheiro de úmido, estrutura antiga, sem modernização

2026-01-23 • via Nuitee
R
Rosmaini • extended_group • my
9
Our stay was exceptionally well
Pros:

The room was very big,good service and breakfast was very nice and delicious.Staff was friendly and sweet

Cons:

Nothing

2026-01-23 • via Nuitee
B
Babalwa • solo_traveller • za
9
2026-01-22 • via Nuitee