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Facilities
Property facilities
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Offsite parking discounted rates available
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Restaurant
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Room service
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Terrace
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Family rooms
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Pets allowed
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Luggage storage
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Safety deposit box
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Fax/photocopying
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Tour desk
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Facilities for disabled guests
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Ironing service
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Car hire
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Currency exchange
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Non-smoking throughout
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Shared lounge/TV area
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Shuttle service (additional charge)
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Outdoor furniture
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Fruits
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Pet basket
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Staff adhere to local safety protocols
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Invoice provided
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Shared stationery like menus, pens are removed
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Guest room sealed after cleaning
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Physical distancing in dining areas
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Food delivered to guest room
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CCTV outside property
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Process in place to check health of guests
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Access to health care professionals
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Face masks for guests available
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24-hour security
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Delivered food - securely covered
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Thermometers for guests provided by property
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Television in common areas
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Front desk (limited hours)
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Free wired internet
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Self parking (surcharge)
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Offsite parking discounted rates available
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Internet access
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Housekeeping on request
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Wine release events
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Reception hall
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Japanese garden
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Covered parking
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Garage
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Accessible shuttle
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No accessible shuttle
Review Highlights
Categories
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Property Description
Charming Verona-inspired Hotel Design:
Step into a world of elegance and charm at Donde Marcelo, where the architecture is reminiscent of Verona palaces. The hotel offers a unique blend of modern comfort and classic sophistication, creating a truly memorable stay.
Breathtaking Views and Comfortable Accommodation:
Experience the beauty of Baños Hot Springs from the bright and spacious rooms, featuring large windows with stunning views of the Volcano and the city. Relax in the cozy seating areas and on the parquet floors, ensuring a restful night's sleep.
Gourmet Dining and Relaxation Options:
Indulge in a delicious continental breakfast with organic fruits, savor regional dishes at the on-site restaurant, and enjoy drinks on the terrace overlooking the city. Unwind with a rejuvenating massage or stroll through the peaceful garden for a tranquil escape.
Book your stay at Hotel Donde Marcelo and immerse yourself in luxury and comfort amidst the picturesque surroundings.
Property Policies
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Parking
Free private parking is possible on site (reservation is not needed).
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Children and extra bed policy
Children of any age are allowed.
Children up to and including 5 years old stay for free when using an existing bed.
You haven't added any cots.
You haven't added any extra beds. -
Internet
WiFi is available in all areas and is free of charge.
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Pets
Pets are allowed. Charges may be applicable.
Location
Guest Reviews
De locatie: in het centrum, net buiten de drukte,
Goede douche, ruime kamer, groot bed
Betalen met visa card kost 20 usd extra, dat doen ze niet bij alle andere hotels.
Geen stoelen in de kamer, maar werden op ons verzoek wel direct gebracht
La ubicación
No había agua caliente y el personal no fue amable, el parking es de tierra y si llueve se llena de barro
This is one solid hotel. It is clean and has friendly staff. Breakfast is better than at nearby hotels and restsurants. Recommended!
GOOD
Nightmare Experience - Avoid at All Costs
This was, without a doubt, the worst hotel experience I’ve ever endured. The room was absolutely disgusting and unsafe for anyone to stay in. Black mold covered multiple areas, making the air feel suffocating and the environment a health hazard. The room was filthy, with grime and dirt in every corner. To make matters worse, there was no functioning air conditioning, leaving the room unbearably hot and uncomfortable.
The advertised “breakfast” was laughable—completely inedible and poorly presented. It was clear there was no care or effort put into this aspect of the stay. The entire property felt neglected and mismanaged. I ended up leaving the hotel shortly after checking in and demanded a refund and the owner had the audacity to say there wasn’t any mold even after I showed her pictures. I had to book another hotel last-minute just to escape this nightmare.
Do yourself a favor and avoid this place entirely. It’s not worth the risk to your health, safety, or sanity. Stay far, far away.
lousy attention they offer
the stay included breakfast
and that's not the case, they lie to you, they offer you breakfast but they want to charge you extra, liars and bad service.
The views prefect
Recomendado
The hotel was close to everything. The only didn't like is that they put little paper toilet on the bathroom and we need to ask for. There is no A/C
It is a clean place walking distance to most amenities. I would stay again in futute travels.
Excelente servicio, no les voy a hablar de lo que ya califique con estrellas, les voy a hablar de la calidad humana del servicio que recibí, durante mi estadía mi señora madre murió en mi país de origen y tuve que realizar una serie de tramites de forma remota, la ayuda prestada por el personal del hotel fue de las alta calidad humana y solidaria no tengo palabras para agradecerles, sin duda volveré a visitar este hotel y lo recomiendo sin duda lo disfrutaran.
I’d love to rate this hotel better. The location is great. It’s a cool old building. The staff was friendly and accommodating. The problem was the room. Our room had no windows to the outside. The window faced the interior courtyard of the hotel. There was no air conditioning and no air circulation so the room was stifling and stuffy. The noise from the lobby reverberated throughout our room. We didn’t sleep at all and sleep is the number one necessary requirement of a hotel. This the 2 star rating.
The primary purpose of a hotel is a place to sleep. It was impossible to sleep at this property. They kept roosters that were very loud all night long.. we returned home tired and ill.
El hotel es bonito en general , pero hay habitaciones mejores y peores! El Parqueadero es fatal , de aspecto y vista, pero la salida sólo lo puede hacer un experto ya que es muy estrecha , además la reserva en línea ofrece desayuno incluido pero en realidad no lo dan , a menos que haga la reserva el día que llega al hotel, pero ya es demasiado tarde para cancelación de la misma!
Bathroom need improvement,just a bit otherwise we liked the room staff very welcoming!
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