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Facilities
Property facilities
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Offsite parking discounted rates available
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Parking
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Restaurant
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Room service
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Terrace
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Family rooms
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Pets allowed
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Luggage storage
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Safety deposit box
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Fax/photocopying
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Tour desk
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Facilities for disabled guests
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Ironing service
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Car hire
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Currency exchange
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Non-smoking throughout
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Shared lounge/TV area
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Shuttle service (additional charge)
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Outdoor furniture
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Fruits
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Pet basket
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Staff adhere to local safety protocols
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Invoice provided
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Shared stationery like menus, pens are removed
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Guest room sealed after cleaning
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Physical distancing in dining areas
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Food delivered to guest room
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CCTV outside property
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Process in place to check health of guests
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Access to health care professionals
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Face masks for guests available
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24-hour security
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Delivered food - securely covered
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Thermometers for guests provided by property
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Television in common areas
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Front desk (limited hours)
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Free wired internet
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Self parking (surcharge)
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Offsite parking discounted rates available
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Internet access
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Housekeeping on request
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Wine release events
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Reception hall
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Japanese garden
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Garage
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Accessible shuttle
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No accessible shuttle
Review Highlights
Categories
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Property Description
Charming Verona-inspired Hotel Design:
Step into a world of elegance and charm at Donde Marcelo, where the architecture is reminiscent of Verona palaces. The hotel offers a unique blend of modern comfort and classic sophistication, creating a truly memorable stay.
Breathtaking Views and Comfortable Accommodation:
Experience the beauty of Baños Hot Springs from the bright and spacious rooms, featuring large windows with stunning views of the Volcano and the city. Relax in the cozy seating areas and on the parquet floors, ensuring a restful night's sleep.
Gourmet Dining and Relaxation Options:
Indulge in a delicious continental breakfast with organic fruits, savor regional dishes at the on-site restaurant, and enjoy drinks on the terrace overlooking the city. Unwind with a rejuvenating massage or stroll through the peaceful garden for a tranquil escape.
Book your stay at Hotel Donde Marcelo and immerse yourself in luxury and comfort amidst the picturesque surroundings.
Property Policies
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Parking
Free private parking is possible on site (reservation is not needed).
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Children and extra bed policy
Children of any age are allowed.
Children up to and including 5 years old stay for free when using an existing bed.
You haven't added any cots.
You haven't added any extra beds. -
Internet
WiFi is available in all areas and is free of charge.
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Pets
Pets are allowed. Charges may be applicable.
Location
Guest Reviews
Bien ubicado y cerca a todo. Estaba limpio y tenia un sillón cómodo.
La tranquilidad para descansar, la recepción excelente 👌 y la ubicación donde se encuentra es muy buena
Solo un sofá que causaba mucho ruido y el acceso al garaje un poco complicado.
Esta en el centro y tiene garaje
Las puertas no cierran bien , y alguien entro a mi habitación porq se confindio
Los desayunos
La vista que tenía desde la habitación
Olvidé el cargador de mi teléfono y escribí para pedir me lo regresen pero negaron haberlo encontrado
De locatie: in het centrum, net buiten de drukte,
Goede douche, ruime kamer, groot bed
Betalen met visa card kost 20 usd extra, dat doen ze niet bij alle andere hotels.
Geen stoelen in de kamer, maar werden op ons verzoek wel direct gebracht
La ubicación
No había agua caliente y el personal no fue amable, el parking es de tierra y si llueve se llena de barro
This is one solid hotel. It is clean and has friendly staff. Breakfast is better than at nearby hotels and restsurants. Recommended!
GOOD
Nightmare Experience - Avoid at All Costs
This was, without a doubt, the worst hotel experience I’ve ever endured. The room was absolutely disgusting and unsafe for anyone to stay in. Black mold covered multiple areas, making the air feel suffocating and the environment a health hazard. The room was filthy, with grime and dirt in every corner. To make matters worse, there was no functioning air conditioning, leaving the room unbearably hot and uncomfortable.
The advertised “breakfast” was laughable—completely inedible and poorly presented. It was clear there was no care or effort put into this aspect of the stay. The entire property felt neglected and mismanaged. I ended up leaving the hotel shortly after checking in and demanded a refund and the owner had the audacity to say there wasn’t any mold even after I showed her pictures. I had to book another hotel last-minute just to escape this nightmare.
Do yourself a favor and avoid this place entirely. It’s not worth the risk to your health, safety, or sanity. Stay far, far away.
lousy attention they offer
the stay included breakfast
and that's not the case, they lie to you, they offer you breakfast but they want to charge you extra, liars and bad service.
The views prefect
Recomendado
The hotel was close to everything. The only didn't like is that they put little paper toilet on the bathroom and we need to ask for. There is no A/C
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