Southern Sun Waterfront Cape Town

Hotels
•
Southern Sun Hotels
8.1 (2403 reviews)
1 Lower Buitengracht , Cape Town , ZA
+27 21 409 4000

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Excellent breakfast
Great location / shuttle to Waterfront
Friendly and helpful staff (reception, shuttle drivers, chefs called out)
Pool and evening food/wine
Cons:
Slow/late room service (food arrived cold)
Occasional rude or unhelpful restaurant staff
Room interior somewhat dated
Housekeeping oversights (missing towels/amenities), slow pool waiter

Categories

Cleanliness
7.8
Generally noted as clean and pleasant, but isolated housekeeping issues were reported (e.g., only one bath towel provided, missing hand towels/bathmat).
Service
7.6
Mixed service sentiment: many guests praised friendly, welcoming and helpful reception and shuttle staff, but there are notable service failures (rude restaurant staff interaction, very slow room service and slow pool waiter) that lowered this score.
Location
8.7
Frequently praised as an excellent location for Cape Town and close to the Waterfront; shuttle service to the Waterfront is a plus.
Room Quality
7.5
Rooms described as comfortable, but some guests noted the interior is a bit dated and there were small supply/housekeeping oversights.
Amenities
8.5
Strong amenities mentioned (pool, shuttle, good breakfast, evening food/wine); overall amenities contribute positively to stays.
Value for Money
8.1
Standard quality for this hotel tier
Food and Beverage
8.3
Breakfast repeatedly receives high praise, but room service has had consistency issues (very slow deliveries, food arriving cold) for some guests.
Overall Experience
8.3
Overall many very positive and memorable stays (special mentions of staff and breakfast), though isolated but significant service lapses impacted some guests.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:42

Property Description

Luxurious Accommodation
Experience the comfort and elegance of the Southern Sun Waterfront's bright and spacious rooms, equipped with modern amenities like flat-screen TVs and air-conditioning. Some rooms even feature a lounge area with a minibar and espresso machine for your relaxation and convenience.

Dining and Leisure
Indulge in a delicious buffet breakfast served daily or opt for in-room dining available 24/7. Sip on drinks at the bar or coffee shop, and savor meals with a South African flair at Yizani Restaurant. Unwind by the outdoor swimming pool or stay active at the modern fitness centre.

Prime Location
Conveniently situated just a short walk from the V&A Waterfront and the Cape Town International Convention Centre, the hotel offers easy access to top attractions like the Two Oceans Aquarium and Table Mountain. Book now for a memorable stay!

Important information:

between 6 September to 1 November 2024, Southern Sun Waterfront will be undergoing an exterior refurbishment. As part of this process, workers will be employing rope access techniques to prepare and paint the building's façade. We apologize for any inconvenience this may cause and will endeavor to keep disruptions to a minimum. We appreciate your understanding as we work to enhance our hotel.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: CPT

Location

Guest Reviews

8.1
Based on 2403 reviews
Cleanliness: 7.8
Service: 7.6
Location: 8.7
Room Quality: 7.5
Amenities: 8.5
Value for Money: 8.1
Food and Beverage: 8.3
Overall Experience: 8.3
D
DEEPIKA • couple • us
4
2026-10-31 • via Nuitee
M
MAHMADHUSHAIN • extended_group • zm
8
2026-10-30 • via Nuitee
N
Nothando • couple • za
10
2026-10-29 • via Nuitee
B
Beaulah • couple • na
8
Close to perfect
Pros:

The pool and breakfast

Cons:

Waitor service at the pool area was slow

2026-10-29 • via Nuitee
M
Macrina • extended_group • tz
9
It feels like home everthing was superb
Pros:

Perfect

2026-10-27 • via Nuitee
F
Frederik • extended_group • ae
8
2026-10-27 • via Nuitee
A
Alisha Pillay • extended_group • za
4
Not Happy
Pros:

The hotel overall is clean and smells nice

Cons:

I am writing to express my disappointment with the service and overall experience during my recent stay at your hotel.
Firstly, I specifically booked a smoking room, only to be informed upon arrival that the hotel is entirely non-smoking and that no smoking rooms are available. This was disappointing, as the accommodation provided did not meet my booking expectations. Furthermore, the service I received from the restaurant staff was unacceptable. I checked in late and immediately went to the restaurant to place an order for room service, as it was approximately 15 minutes before the restaurant's 22:00 closing time. I explained to the lady at the front several times that I needed to place my order urgently, as going up to my room to review the menu and then calling the restaurant would likely mean missing the opportunity to order before closing. Despite explaining the situation repeatedly, she was rude and insisted that I go to my room first. Only after considerable back and forth did she eventually agree to accept my order. To make matters worse, my food only arrived approximately an hour and a half later, at around 23:30, and was cold upon delivery. The following morning, after breakfast, I was rushing to collect my belongings and leave for a business meeting when I discovered that I could not access my room. I had to return to reception and wait before anyone assisted me, causing further inconvenience at a time when I was already under pressure to get to my meeting. Later that afternoon, upon returning to my room, I discovered that only one bath towel had been provided in the bathroom, with no hand towels or bathmat available. Unfortunately, the service issues continued when I ordered room service again that evening. Once again, my food took approximately an hour and a half to arrive and was cold when it was delivered. I find it unacceptable that I experienced so many issues during a single stay.

2026-10-27 • via Nuitee
P
Purity • solo_traveller • za
8
Pros:

It was a great place and the breakfast was delicious

2026-10-26 • via Nuitee
G
Georg • couple • de
8
Good spot for Capetown
Pros:

- friendly staff
- good service
- good location
- good breakfast
- nice food/wine in the evening

Cons:

Room-interior a bit „old“

2026-10-26 • via Nuitee
C
CARMEN • solo_traveller • za
9
2026-10-25 • via Nuitee
H
Helena • extended_group • br
10
2026-10-25 • via Nuitee
O
Ofentse • couple • za
10
Pros:

I had the most amazing stay at Southern Sun Waterfront for my birthday! It was beyond my expectations.

The breakfast was absolutely amazing. A special shout out to Chef Baby Girl and Portia- they stood out the most and made my stay truly memorable. They deserve 11/10, such amazing people!

The shuttle drivers were also fantastic. Overall, such a lovely atmosphere experience. Thank you Southern Sun Waterfront team for making my stay so special!

2026-10-23 • via Nuitee
E
Evelyn • couple • ke
7
A lovely stay in a great location, with welcoming and patient staff who made the experience even bet
Pros:

My stay was lovely! The location is perfect, and the team was very welcoming, especially the reception staff. I had an issue with my card, and they were very patient and helpful throughout. I truly appreciated their excellent service.

Cons:

Nothing much, really. Since I arrived at night, it would have been helpful if the team had confirmed my booking details, particularly the bed-and-breakfast arrangement, just to ensure everything was in order.

2026-10-19 • via Nuitee
V
Victor Gulele • family_with_children • mz
9
Very good
Pros:

Great Location
Good service

Cons:

Everything

2026-10-19 • via Nuitee
L
Lerato • couple • za
5
Pros:

Location

Cons:

Our room was cleaned

2026-10-18 • via Nuitee
J
JOHN • couple • gb
8
Very comfortable and the staff were very helpful throughout
Pros:

Excellent location with shuttle to the Waterfront

Cons:

Nothing

2026-10-18 • via Nuitee
O
Osagie • solo_traveller • ng
8
2026-10-17 • via Nuitee
O
Osagie • solo_traveller • ng
8
2026-10-16 • via Nuitee
M
Melandi • solo_traveller • na
8
2026-10-15 • via Nuitee
S
Scott • couple • gb
7
Decent hotel
Pros:

The staff were so friendly and helpful. The hotel was clean and well looked after. The room was spacious and beautiful. We booked the hotel about an hour before we got there (due to issues with our other hotel) and we did not have to wait for our room to be ready. The restaurant was lovely and larger than you think.

Cons:

The service in the restaurant could have been a bit quicker due to how quiet it was.

2026-10-13 • via Nuitee