Mesut Hotel

Чисто , їжа смачна та різноманітна

I was apprehensive about this hotel as had read the poor reviews but went with an open mind. Unfortunately the poor reviews proved to be pretty accurate in most areas. Yes the location is great however the food was terrible and very repetitive. Next to no entertainment the whole 10 days we were there and only one bar open at a time. The pool bar claims to be open until 23.00 but closed at 19.00.
Staff were lovely but hotel definitely needs work. Our air conditioning machine dripped constantly and noone came to repair it despite my daughters bed being directly underneath and reporting it on more than one occasion. Rooms are adequate but walls are very thin so can be extremely noisy. Was also woken numerous times during our stay by an alarm going off in the hotel. We made the best of our stay but definitely wouldn't return to this hotel. We were all inclusive but ended up having to eat out alot more than we intended

My stay at this hotel was extremely disappointing, and I would not recommend it to anyone.
Food Quality and Variety: We were charged far too much for old food which was stale and circulating leftover,despite being promised fresh meals and a wider variety of options that we ultimately never received.
Amenities and Towels: We were given only one towel for a three-day stay. Furthermore, sun umbrellas were taken away from guests early by workers who wanted to leave early, which felt dishonest and unaccommodating.
Internet Access: Wi-Fi is completely unavailable in the rooms, and to make matters worse, they charge an unreasonable £20 for just 5GB of internet access.
Early Closures: The facilities shut down far too early; the pool closes at 7:00 PM and the bar closes at 11:00 PM, leaving very little time to relax in the evening.
Unprofessional Management: When I attempted to file a complaint at the reception desk, the manager simply stood nearby eavesdropping without attempting to communicate or resolve the issue with us.
Overall, this hotel lacks basic hospitality and basic management where we are offered to eat plain spaghetti for the third day in a row after paying a large sum of money £1600

Shocking booked paid for 2 rooms given one that had no air con was falling to bits food was practically non existent drinks watered down filthy horrible place to stay one member of staff was nice never again will I book to stay here Avoid avoid avoid!!!

Don’t even know where to start and that is coming from a very laid back family who are not fussy at all as long as we have a clean bed to sleep in!!
Arrived at the hotel at around 4am to be told via Google translate (2 staff on reception didn’t speak any English) that we would have to stay in a family room despite me booking and paying for 2 rooms so my husband and my mam didn’t have to share a room. Complained to the rep the next day and was told they had overbooked but we could move rooms 2 days later. They gave us free wifi as way of an apology but none of us used it as it was rubbish! When we moved rooms, the rooms we were put in had sea views and were lovely however, one of the rooms had no balcony which is something else I had booked and paid for. At this point I couldn’t be bothered to fight anymore and we tried to make the best of a bad situation. The food wasn’t great, we ate out a number of times. There is a man who goes around the pool clearing the water but also clears your flip flops which is not ideal for children getting out of the pool and having to walk across the red hot tiles to retrieve their footwear! I went to the pool bar toilet one day and there was no toilet roll or hand towels, I went to the bar to ask if this could be replenished and was told I would have to go to reception and ask them to do it! I was soaking wet from the pool!! Most of the staff look fed up and don’t know how to smile! I must say though Elvis from the spa is lovely and always made an effort to come and chat to us. There was also an older man who worked the restaurant and bars who was always happy and friendly, sadly didn’t get his name. The entertainment is poor and certainly not on every night. The hotel has a lot of potential as the location is perfect but I think there would have to be a massive staff overhaul and a rethought out menu to improve this hotel in the long term. Alanya is beautiful and we would return but we would not stay in this hotel again.

Location is fantastic, but don’t believe everything you read. The food was shocking and was pretty much the same every day. None of the dishes were labelled, so you didn’t even know what you were eating. There was also no allergen information anywhere, making every meal a guessing game. This could be a serious issue for anyone with allergies or dietary requirements.

There’s no kids’ club, no gym, and during our stay there was virtually no daytime entertainment apart from the barman’s playlist. The only evening entertainment we saw was a belly dancer every other night.

Our room was nice enough and cleaned daily, but others in our party weren’t so lucky. We were initially given a room for 2 adults and 2 children with just one double bed and nothing else, although this was eventually sorted out. Other members of our party had issues including no hot water and rooms that weren’t cleaned properly.

If you do decide to stay here, make sure you budget for eating out most nights.

The beach is literally just across the road, and for us the location is what saved the holiday. Please do your research before booking.

ABSOLUTE RIP OFF
Was told it was fresh seafood and Turkish style menu different food everyday supposedly. We had one piece of fish served and it was an unseasoned whole mackerel and then the same thing for 6 days straight, also got horrible food poisoning that absolutely ruined the trip. We booked an activity (cost over £100) that we couldn’t attend because of how sick we were and they refused to give any refund. As if it could possibly be made worse, we were constantly harassed by the staff. We thought we were talking to a holiday rep 3 seperate times, got dragged into a taxi and pushed to get tattoos we didn’t want at all when we tried to refuse they insisted on hundreds of pounds for deposit for a tattoo we did not want, again we thought we were talking to our guide that we had been told we had to meet at 10 am and by 12 we were still being persuaded to buy things we were told we needed thinking this was our guide and how persistent they were we booked a massage and “ coffee scrub” the whole experience was uncomfortable and underwhelming they then insisted we needed 3x more treatments each and booked us in for every other day we were away. We did not want this and we said that. We were then harassed every single day by the same guide saying we must come pay for these massages we DID NOT WANT. It was extremely uncomfortable to the point we stopped using the pool and facilities even stopped getting coffee in the morning which frankly was the only nice part of the all inclusive just to avoid this creepy guy and avoided the hotel in general when we could,he waited in the lobby, outside the front of the hotel and shouted at us in the street when we walked past, he came and sat at our table pulling up a chair while we were eating and then when we had already told him we were not going to pay for something we didn’t want he said we must speak to his boss, we went out for dinner and on our way home he and 2 other men physically stopped us in the street hand out infront of them and blocked the road it was terrifying to say the least, my partner got visibly irritated and said again we were not going to pay for something we did not want and for them to stop harassing us the “ boss” then told him to calm down and said to his friend who had been stalking us that is was okay and not to worry about it. The whole experience was nasty and the destination of the hotel is also a lie, it says 1 hr from airport it was a 3 hour drive, the water stopped working completely in our hotel room for a day and there was a foul odour constantly you couldn’t figure out where to get away from. Our toilet filled up with sewage several times during the week. Absolutely disgusting. Antalya itself it gorgeous cannot fault the view or beach but felt very unsafe

Everything was great. Thank you for everything Mesut Hotel…

I liked everything about this holiday.

A 4-star hotel that doesn't even deserve 2. The food is terrible, there are salads and fruit, but the meat is only pieces of chicken mixed in some paprika and so on every day. The elevator is more broken than it works, the beer is watered down, the air conditioning is only in the rooms. It's hellishly hot in the corridors, lobby and restaurant. The pool, restaurant, cups, plates, everything is dirty.All inclusive which has nothing to do with all inclusive. Poor food, watered down drinks, ice cream from 15:00 to 16:00 and you wait in line like a refugee and sometimes you get 3 balls and sometimes only 2 per guest, misery. Paid €3500 for 12 days with air transport, not even worth €2000 for two. I would not recommend it to anyone and I will never come here again, not only here but in Turkey at all.

Спасибо! Mesut Otel нам все понравилось, сотрудники очень вежливые, особенно понравился номер, все было чисто, аккуратно, еда была разнообразной и вкусной, пляж совсем рядом, все было удобно и доступно, я обязательно вернусь!

The Hotel is a good recommendation for people who like relaxing holidays and nice food. The variety of food and activities is great and a good selection for everyone. The hotel staff was absolutely kind, helpful and friendly. Especially when I met Fatma, the receptionist, she was able to solve problems and could handle anything without forgetting a smile. Also the bar staff friendly in any way. I can’t complain about the hotel and in conclusion, it was a great all inclusive vacation. I’ll return next summer ✨

Overall good value.
Positives- great location, right on the beach front, loads of bars and restaurants very close.
Immaculately clean, cleaners in ever day who changed all towels and replaced water bottles in the fridge.
Great pool, first holiday in a while that the water wasn't too freezing cold for me. Plenty of sunbeds

Food was hit and miss but always found something to eat and we ate out a few nights. Fresh made pancakes and omelettes every morning at breakfast and the desserts were lovely. Snack bar at the pool had a great selection too.

Negatives- unless you drink beer, you'll struggle. The wine was vile and warm (who doesn't keep white wine in the fridge?) The spirits were the usual cheap local stuff which doesn't normally bother me but the mixer was the problem. None of the fizzy drinks tasted right and I tried them all out of the machine. The 'lounge bar' at the front of the hotel had 7up in a coke bottle and coke in a 7up bottle so who knows what that was about but it didn't taste any better.

Walls were thin and room could be noisy at night and I was on the 5th floor.

Lift broken down several times over the week.

Restaurant staff while very friendly were slow to clear and clean tables after guests had left and we often had to dust down the crumbs and get cutlery ourselves.

Tips- a room on the 1st floor would be the most convenient given the dodgy lift. Buy your own drinks if you want something decent. Do a boat trip and take the cable car up to the castle. Lastly get a second key card for your room so you can keep the air con on when you're not in. Staff were reluctant to do this for us but I said my husband was going out to watch the football and needed a separate key (true) and they eventually agreed.

Overall not a bad if your looking for a cheap budget holiday the rooms and block at reception is far better than the other block near pool bar.the rooms are good and air con works fine they have their own private beach bar but limited drinks witch was a great shame.the food was good you always found something but we did eat out a lot in the 2 weeks we was there also the drinks are not too bad I stuck to beer Efes but found it slightly watered down the location is right at the front perfect for evening drinks.the staff I
ISA Alexander and Fatima are a real credit to this hotel proper go out of the way to sort any issues out.i would recommend if your on a budget and want some sun pool etc

Very nice hotel, staff very friendly, essentially the reception staff so helpful also made our stay enjoyable. They where able to tell us about activities or places to go in the surrounding area, which was super helpful and convenient.

This hotel is so good . The meals always delicious and fresh we just loved it. Also beach is so near by this hotel. Location is so good so close the city center . The staff are so helpful and receotion staff are the best speaclly Fatima we'll really miss this hotel and the staff . We definitly coming again . Thank you for everything. ☺️

This hotel is really the best me and my wife giving 5 stars to foods, location , personál specally the reception . And Fatima is so helpful and make people special. We definnitly thinking about come again and recomonding for everyone.