The Westin Jakarta

Hotels
Westin
9.4 (254 reviews)
Jl. H.R. Rasuna Said Kav. C-22 A , Jakarta , id

Free
Children allowed

Facilities

Health or beauty spa nearby
Offsite parking discounted rates available
Nightclub
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Family rooms
See all facilities

Review Highlights

Pros:
Friendly staff
Delicious food
Great service
Cons:
Murky pool water
Firm mattress concern

Categories

Cleanliness
8.48
The swimming pool water was murky and needed cleaning, which affected the overall cleanliness rating.
Service
9.95
Staff were noted as friendly and helpful, with several positive mentions of individual team members.
Location
9.49
Strategically located, suitable for events and meetings, received positive feedback.
Room Quality
9.44
Rooms were clean and spacious, though some feedback indicated mattress firmness could be improved.
Amenities
8.97
Amenities such as the inside pool were mentioned positively, with room for enhancement noted.
Value for Money
9.43
Overall good value as noted by various positive reviews about experiences provided.
Food and Beverage
9.48
The breakfast and tea experiences received positive comments, enhancing the food and beverage rating.
Overall Experience
9.95
Overall positive experiences with memorable moments during stays and events.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 13:52

Property Description

Luxurious Accommodation with Breathtaking Views

Spectacular Facilities for Relaxation and Wellness
Enjoy the indoor pool, fitness centre, and spa facilities during your stay. Unwind and rejuvenate in style at The Westin Jakarta.

Culinary Delights and Rooftop Dining Experience
Indulge in healthy dishes at various dining outlets. Experience Japanese-Peruvian fine dining at Henshin while sipping cocktails at the alfresco rooftop bar with stunning city views.

Convenient Location and Exceptional Service
Strategically situated in the Setiabudi district, close to the Central Business District, with helpful staff available 24/7 for all your needs. Book now for a memorable stay at The Westin Jakarta.

Important information:

Please note that Debit and Credit cards will be authorized upon check-in with the amount of your stay, plus a deposit to cover incidentals. Kindly note, the card used at the time of booking, has to be presented upon check-in. The authorization will hold the funds until check-out, at which time the amount actually incurred during the stay will be charged. Authorized amounts may take up to 30 days after departure to be released by your bank or financial institution and the hotel will not be responsible for any resulting fees or charges.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Payment before arrival by bank transfer is required. The property will contact you after you book to provide instructions.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: CGK

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 4 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

Location

Guest Reviews

9.4
Based on 254 reviews
Cleanliness: 8.48
Service: 9.95
Location: 9.49
Room Quality: 9.44
Amenities: 8.97
Value for Money: 9.43
Food and Beverage: 9.48
Overall Experience: 9.95
K
Kaye couple us
10
The hotel was beautiful, comfortable and we will be returning g again.
Pros:

It was conveniently located, the staff was helpful and the breakfast was great.

Cons:

I liked everything.

2026-02-25 via Nuitee
A
Amina extended_group ng
10
It was awesome!
2026-01-19 via Nuitee
U
Uzoma Chukwuonye extended_group ng
9
Pros:

Room, view, breakfast and the wonderful friendly staff

2026-01-19 via Nuitee
M
Miguel couple es
10
Las mejores vistas de Jakarta y un personal top
Pros:

El alojamiento es espectacular, el desayuno súper completo y las vistas son increíbles

Cons:

Nada

2026-01-17 via Nuitee
S
Shiva Ramesh solo_traveller in
10
2026-01-12 via Nuitee
D
Duckworth family_with_children us
10
Pros:

From what I saw there are great facilities

Cons:

Nothing

2026-01-09 via Nuitee
Q
Quest42608840241 Family
10
A Delightful Afternoon Tea with a Unique Sensory Twist
Pros:

Absolutely delightful!
The food was delicious, but the real highlight was the unique tea tasting experience with a sensory play element. It was fascinating to discover how the same tea can deliver completely different flavor profiles simply by using glasses with different shapes.

As a tea enthusiast, I truly enjoyed spending my afternoon tea time at The Westin Jakarta. It wasn’t just a relaxing and enjoyable afternoon with beautifully prepared bites, but also a chance to deepen my knowledge about tea, thanks to the warm, informative, and insightful explanation from a staff member named Ari.

A memorable experience that I would highly recommend to fellow tea lovers.

2025-12-24 via Tripadvisor
S
Safari03554024045 Family
10
Best hotel experience in Jakarta
Pros:

Excellent hospitality

Delightful breakfast

And, had a super pleasant Coffee Tasting experience with Pak Ari and Pak Riza — had a very enjoyable “coffee tasting adventure”

Learned so much — memory for life 😍

2025-12-21 via Tripadvisor
M
M1219FJpatriciao Business
10
Event meeting
Pros:

A perfect place to have an event here, recommend place with a strategic area. Good service with the banquet team name Sayid and team. Thank you

2025-12-16 via Tripadvisor
S
Sightsee52508735420 Business
10
Thank you to the Westin Jakarta
Pros:

We’re spoiled from the meeting started to finish, great team, great venue, thank you for the excellent service to the Westin Jakarta team.

2025-12-15 via Tripadvisor
7
789iraa Business
10
Experience hold a meeting in Westin Jakarta
Pros:

The food is good, service is excellent, the room ambience is good, everything is so detailed and satisfied
Please keep up the good works!
Thank you for the hospitality, mbak nesya dan mas azzam!
Definitely will come back again

2025-12-09 via Tripadvisor
K
Karina couple de
9
Pros:

- excellent breakfast
- inside pool
- clean rooms
- very friendly staff

Cons:

/

2025-12-08 via Nuitee
علي couple sa
10
2025-12-01 via Nuitee
S
SATTAM extended_group sa
9
مريح موقع خدمات فخامة
Pros:

مساحة الغرفة

Cons:

لا يوجد افطار عربي

2025-11-30 via Nuitee
5
539nabilaa Business
10
Great experience
Pros:

Great experiences on Wayra room 67 floor for company event, thank you for your assistance with Mas Chandra and Mba Destri.

2025-11-25 via Tripadvisor
R
Rossi solo_traveller it
10
2025-11-21 via Nuitee
N
Nidabar Business Bandung, West Java, Java
10
Event at Westin
Pros:

I organized an event here and everything went really smoothly. Big thanks to the staff, especially Mr. Sayid, who took great care of us on the event day, he was really nice! The whole process was easy and seamless. Really appreciate the team!

2025-11-19 via Tripadvisor
B
BoardingPass815904 Family
10
BEST OF THE BEST
Pros:

Stayed at Westin a month ago and just got a chance to write down the experience!
SUPER BIG THANK YOU for Ibu Novita from front desk team for took care of us during our stay with the warm welcome, ensure the smooth of all the CI CO process and made sure we had a great experience by sent us a canape inside the room 👏👏
not to forget, Bapak Rofiq and Ibu Candra who were super helpful by managed my booking.

My family and I were super happy and we will def come back here for another experiences!
See you soon, Westin Team.

2025-11-18 via Tripadvisor
H
HICHAM solo_traveller dz
10
2025-11-18 via Nuitee
N
Nicolas Wijaya family_with_children id
7
Pros:

customer service is very good. Front desk and facilities in room was good.

Cons:

swimming pool water was mirky/chalky during my stay and not hotel worthy cleanliness. please do some cleaning if necessary.

furthermore, the jacuzzi water pressure in the men's area was not strong enough.

bedrooms mattress could be a bit firmer.

2025-11-17 via Nuitee