Casa Giralda

Hotels
Independent
7.6 (70 reviews)
Baños de Agua Santa, Tungurahua, 180250 , Ambato , EC

Pets allowed

Facilities

Meeting rooms
Full-service spa
Fitness facilities
Arcade/game room
Free WiFi
Swimming pool
24-hour front desk
Terrace
Garden
Luggage storage
See all facilities

Review Highlights

Cons:
Not recommended

Categories

Cleanliness
5
Mixed reviews on cleanliness, with some guests mentioning issues.
Service
5
Service feedback varied, with complaints about responsiveness and communication.
Location
5
Location perceptions were diverse, with some guests feeling the hotel was not well-situated.
Room Quality
5
Room quality opinions were split, with some finding them comfortable and others noting maintenance issues.
Amenities
5
Amenities received mixed feedback, with some guests satisfied and others disappointed.
Value for Money
5
Pricing feedback varied, with guests having conflicting views on the value proposition.
Food and Beverage
5
Food and beverage offerings were not consistently praised, with guests expressing differing opinions.
Overall Experience
5
Overall experience was mixed, with divergent opinions leading to a neutral average rating.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-08-03 16:51

Property Description

Luxurious Spa Experience
Indulge in massages, body treatments, and facials at our full-service spa, complete with 3 spa tubs, a waterslide, and a sauna.

Exceptional Amenities
Enjoy complimentary Wi-Fi, concierge services, and an arcade/game room. Savor delicious meals at the restaurant or opt for room service. Unwind at the bar/lounge with your favorite drink.

Comfortable Accommodations
Relax in one of our 45 guestrooms with private balconies/patios. Wake up to a full breakfast and explore nearby attractions like Piscinas El Salado Thermal Bath and San Martin Zoo.

Immerse yourself in luxury at Casa Giralda - book now for an unforgettable stay!

Important information:

  • Pool access available from 9:30 AM to 9:30 PM.
  • Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
  • One child 5 years old or younger stays free when occupying the parent or guardian's room, using existing bedding.
  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • The property allows pets in smoking rooms only and has other pet restrictions (surcharges apply and can be found in the Fees section). Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation.
  • Free WiFi in public areas has a 2-device limit.
  • Cashless payment methods are available for all transactions.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: UIO

Property Policies

  • Pets

    Service animals are exempt from fees/restrictions

  • Children and extra beds

    No rollaway/extra beds available

  • General

    Cashless transactions are available

  • Pets

    Pets cannot be left unattended

  • General

    Events/parties not allowed

See all policies

Location

Guest Reviews

7.6
Based on 70 reviews
Cleanliness: 5
Service: 5
Location: 5
Room Quality: 5
Amenities: 5
Value for Money: 5
Food and Beverage: 5
Overall Experience: 5
O
Odalia family
4
Pros:

Not recommended

2025-04-11 via Nuitee
V
VERONICA family
4
Pros:

Leaking water from the toilet, I informed the front desk but no 9ne showed up to fix it. No hot water to shower, let the water run over 10 minutes, but still no hot water. The light's were not working properly. I let the receptionist know this issues while checking out, she only said we will have someone to take a look. No apologies at all.

2024-12-30 via Nuitee
I
ignacio family_with_children
2
Pros:

No hay agua caliente .. la piscina no funciona, y los emplearían no dan ayuda ni solución

2024-11-05 via Nuitee
L
Luis friends
6
Pros:

I understand the country has blackouts, but the hotel doesn't have a backup power generator; not even for the reception; therefore, there is no lights for the Wi-Fi. The hotel obtains the water from the water well by pump; therefore, because there is no power, there is no water for the toilets, showers, etc. The hydromassage pool water was cold.

2024-10-29 via Nuitee
J
Jesper
10
Excellent value for money
Pros:

Great service and facilities. A bit worn but if you can live with that it is excellent value for money. Even ket me use the pool fir kayak practice

2024-07-13 via Nuitee
F
Fernando family
8
Pros:

lugar tranquilo para descansar

2024-05-15 via Nuitee
J
jose family
8
Pros:

Las instalaciones estas ya muy viejas deteriorados. Deberian invertor en arreglar el lugar

2024-02-13 via Nuitee
P
Patricio
8
Just good
Pros:

Thank you
could be better

2023-12-23 via Nuitee
D
Daniel
6
Pros:

Internet service was awful. Couldn’t watch anything on the tv or use out cellphones.

2023-12-08 via Nuitee
P
Patricio
10
Cool place
Pros:

Had everything we need to enjoyed a overnight getaway

2023-12-03 via Nuitee
C
CECILIA family
8
Pros:

Nice property. Villas are cozy. nice staff
I'd happily will return.
Thanks to the kind staff.

2023-11-21 via Nuitee
S
Sunil family
10
Pros:

Room was so nice. The room was in its own detached house and in a duplex style. Breakfast was very good and staff were very friendly indeed.

2023-07-31 via Nuitee
A
Alejandro
6
Pros:

This hotel has nice villas and very friendly staff, but the owner(s) need to invest in the facilities. It needs a facelift. For instance, villas' Fassa are getting rotten. Villas need better ventilation to control humidity in the rooms. Bathrooms needs to be upgraded. Sinks and showers' doors are acient, they leak, and smell.

2023-07-08 via Nuitee
A
Alejandro
10
Pros:

Very friendly and helpful staff.

2023-04-15 via Nuitee
J
Jenny family
10
Pros:

My family and I stayed at the property for 2 nights and it was a great experience. The staff was willing to modify and accommodate my two additional guests last minute. The stag was very informative and helpful through our stay. The pool was clean as well as the property. I would definitely book my stay again.

2023-04-14 via Nuitee
N
Naty family
8
Pros:

Los servicios que brindan son buenos! Las opciones de relax también y están incluidas…
Las cabañas tienen detalles que podrían mejorarse, no esperes un lugar moderno… pero tiene todo lo que ofrecen

2023-04-02 via Nuitee
S
susana family
10
Pros:

Lovely place ,

2023-02-27 via Nuitee
S
susana family
10
Pros:

Love this place

2023-02-21 via Nuitee
D
Diana family
8
Pros:

Le falta mantenimiento

2023-02-02 via Nuitee
R
Rodiam family_with_children
10
Pros:

quite property, clean, love the area, easy access to a lot of places.

2022-11-28 via Nuitee