Nightcap at Emerald Star Hotel

Hotels
7.6 (792 reviews)
47-51 Clermont Street , Emerald , au

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Non-smoking rooms
Air conditioning
Restaurant
Family rooms
Staff adhere to local safety protocols
Guest rooms disinfected between stays
Cleaning standards that are effective against Coronavirus
Physical distancing rules followed
Hand sanitizer in guest room and key areas
See all facilities

Review Highlights

Pros:
Clean rooms
Good food
Cons:
Check-in process
Maintenance issues

Categories

Cleanliness
7.6
Rooms were clean but there were concerns about maintenance and dirt in some areas.
Service
8.1
Most reviews highlight good service from staff, despite some issues with check-in.
Location
8.1
Convenient location close to amenities and attractions.
Room Quality
7.1
Rooms have been mentioned as cramped and needing maintenance, but overall comfortable.
Amenities
7.1
Amenities are mentioned positively, but some issues with air conditioning and missing items.
Value for Money
7.6
Good value for the pricing, particularly with the complimentary drinks and clean facilities.
Food and Beverage
8.1
Food quality at the pub was highly praised by guests.
Overall Experience
7.1
Mixed experiences overall, but many would recommend staying.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 18:45

Property Description

Luxurious Accommodation

Featuring an onsite bar and free WiFi in public areas, Emerald Star Hotel offers accommodation in Emerald. Limited free parking is available on site.

Modern Amenities

Every room at this hotel is air conditioned and is fitted with a 40-inch Smart flat-screen TV. Every room includes a private bathroom.

Convenient Location

With its onsite bar and complimentary WiFi, Emerald Star Hotel provides a comfortable stay in Emerald. Book now for a memorable experience!

Important information:

Please note that guests must be over 18 years of age or accompanied by an adult.

Please note that this property requires an AUD $100 credit card pre-authorization upon check in to cover any incidental charges.

Please note that our accommodations rooms are split over 2-3 different levels which is accessible via stairs only. Should you require a ground floor room please contact the hotel directly. All requests are subject to availability and not guaranteed.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Check-in and check-out hours:
Check-out: 10:00 AM

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for AUD 10 per person per night when using an available cot.
    Children up to and including 12 years old stay for AUD 10 per person per night when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Parking

    Free public parking is possible at a location nearby (reservation is not needed).

  • Internet

    WiFi is available in public areas and is free of charge.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

7.6
Based on 792 reviews
Cleanliness: 7.6
Service: 8.1
Location: 8.1
Room Quality: 7.1
Amenities: 7.1
Value for Money: 7.6
Food and Beverage: 8.1
Overall Experience: 7.1
J
Jim • couple • au
7
2026-02-28 • via Nuitee
J
Jim • couple • au
7
2026-02-27 • via Nuitee
K
Karen • couple • au
8
Convenient location for short stay
Pros:

Convenient location in centre of town. Free drink vouchers given at check in.

Cons:

Air con very loud. Parking very tight and full in the evenings so parked on the street which wasn’t an issue. Bathroom needs a refurb.

2026-02-26 • via Nuitee
K
Kirsty • solo_traveller • au
9
Pros:

The staff went above and beyond for me and I am very grateful. Would definitely recommend a stay here!

2026-02-23 • via Nuitee
J
John • solo_traveller • au
8
Perfect for a pit stop on a long road trip.
Pros:

Location and staff were excellent.

2026-02-22 • via Nuitee
M
Mal • couple • au
9
2026-02-13 • via Nuitee
K
Ken • couple • ca
7
Pros:

Bed was nice

Cons:

Rugs could be cleaned

2026-02-12 • via Nuitee
A
Arthur • extended_group • au
9
2026-02-09 • via Nuitee
M
Michelle • solo_traveller • au
9
Friendly staff, spotlessly clean, great location and price!
Pros:

Spotlessly clean, comfy bed, quiet, great aircon. Staff extremely friendly and helpful. Great price too.

Cons:

No hob or lip on shower, so floor mat became sodden and half bathroom floor.

2026-01-29 • via Nuitee
G
Glandy • extended_group • au
9
Surely, great place to stopover for travellers/ doing road trip/ long drive. Room is clean and beds are comfort
Pros:

Value for money and cleanliness

Cons:

N.a

2026-01-21 • via Nuitee
P
Pete • couple • au
7
2026-01-20 • via Nuitee
A
Aroha • solo_traveller • au
8
Pros:

Conveniently situated
Very friendly staff
Value for money

Cons:

Air conditioning needs cleaning

2026-01-19 • via Nuitee
M
Michelle • solo_traveller • au
9
Pros:

Clean, quiet, felt safe, well appointed, staff very friendly and helpful

Cons:

No box of tissues, no hand soap, no glass to drink from

2026-01-19 • via Nuitee
S
Sami • extended_group • au
7
2026-01-19 • via Nuitee
P
Phil • extended_group • au
6
2026-01-19 • via Nuitee
F
Fiona Anne • family_with_children • au
7
2026-01-19 • via Nuitee
C
Craig • solo_traveller • au
7
2026-01-19 • via Nuitee
S
Steve • couple • au
8
2026-01-11 • via Nuitee
J
Jay • extended_group • au
5
2026-01-09 • via Nuitee
J
Jim • couple • au
8
2026-01-09 • via Nuitee