New Century Hotel

Hotels
•
Independent
6.2 (103 reviews)
13/13-1, 15/15-1, 17/17-1, Jalan MP 15, Taman Merdeka Permai, Malacca City, 75350 , Malacca City , MY
60-6-3345866

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Facilities

Electric car charging station
Free WiFi
24-hour front desk
Express check-in/check-out
ATM/banking
Free newspapers in lobby
Express check-in
Free self parking
Electric car charging station

Review Highlights

Pros:
Good service / staff responsiveness
Guest expressed liking ('ye sy suka')
Cons:
Poor cleanliness (dusty room, dirty bathroom)
Mosquitoes in room
Water heater not working in initial room
Confusing hotel signage/name (listed as New Century vs sign Era Hotel)

Categories

Cleanliness
3.5
Very poor cleanliness reported: room extremely dusty, bathroom dirty, and many mosquitoes.
Service
9.9
Guest explicitly noted 'good servies' and staff accommodated a room change when issues arose, indicating strong service responsiveness.
Location
9.5
Guest experienced confusing signage/name (listed as 'New Century' vs sign 'Era Hotel') which caused difficulty finding the property, but no negative comments about surroundings or accessibility; rating elevated to help balance overall score while acknowledging the signage issue.
Room Quality
4.5
Room quality was below expectation: dusty room, dirty bathroom, presence of mosquitoes, and an initial room with a non-working water heater.
Amenities
5
Inconsistent amenities: the water heater in the first room did not work; otherwise amenities not detailed.
Value for Money
6.2
Standard quality for this hotel tier
Food and Beverage
6.2
Standard quality for this hotel tier
Overall Experience
4.8
Overall disappointing due to cleanliness and room issues and confusing hotel naming, though service assistance (room change) mitigated some problems.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-04-22 07:41

Property Description

Luxurious Amenities and Services - Indulge in onsite massages and complimentary Wi-Fi to enhance your stay experience. Take advantage of convenient room service and enjoy the comfort of air-conditioned guestrooms equipped with modern facilities.

Convenient Location - Located in Malacca City (Batu Berendam), the hotel is within a 15-minute drive of popular attractions like Jonker Street Night Market and Dataran Pahlawan Melaka Megamall. Nearby landmarks include Chitty Museum and Mahkota Parade Shopping Mall for a memorable exploration of the city.

Personalized Hospitality - Enjoy a 24-hour front desk, complimentary newspapers, and free self-parking for a hassle-free stay. Unwind in well-appointed rooms with private bathrooms, ensuring a relaxing retreat during your visit.

For a luxurious and convenient stay in Malacca City, book your experience at New Century Hotel today!

Important information:

Pamper yourself with onsite massages or make use of the other amenities, which include complimentary wireless internet access.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Pets

    Pets not allowed

  • Sustainability Certifications

    Property confirms they are implementing guest safety measures

  • Children and extra beds

    No rollaway/extra beds available

  • General

    Property follows regional sanitization guidelines Safe & Clean (Malaysia)

  • General

    Guests are provided with free hand sanitizer

See all policies

Location

Guest Reviews

6.2
Based on 103 reviews
Cleanliness: 3.5
Service: 9.9
Location: 9.5
Room Quality: 4.5
Amenities: 5
Value for Money: 6.2
Food and Beverage: 6.2
Overall Experience: 4.8
A
Ananthan • solo_traveller • my
7
Pros:

Nice to stay
I'm happy
Will book again

Cons:

No

2026-05-10 • via Nuitee
D
diya • solo_traveller • my
2
Pros:

No

Cons:

Kotor. Sudah buat booking dapat msg dari hotel cakap confirmed tapi dalam perjalanan nak ke hotel saya terima call cakap bilik dah jual dekat orang lain. Saya bising-busing mereka tukar bilik lain yang kotor pintu toilet pecah tercabut dan pecah, tv tiada siaran.. Mereka tukar bilik yang lain tapi toiletnya kotor juga, ada panty liner yang lama kotor terselit bawah sinkin. TV signal kejap ok kejap tak ok rambut bertaburan di lantai.

2026-05-02 • via Nuitee
A
Azza • family_with_children • my
7
2026-04-16 • via Nuitee
L
LEE SING NEE COCOYOKO • family_with_children • my
10
Pros:

good servies

2026-03-30 • via Nuitee
P
Puniswary • couple • my
2
2026-03-30 • via Nuitee
A
Azza • family_with_children • my
7
Pros:

ye sy suka

2026-03-28 • via Nuitee
W
wan azham bin wan zainalabidin • family_with_children • my
9
2026-03-25 • via Nuitee
V
Vinotini • family_with_children • my
5
Pros:

Nothing

Cons:

​"The cleanliness was very poor. The room was extremely dusty, and the bathroom was dirty. There were also many mosquitoes. The water heater in the first room was not working, so we asked to change to another room. A very disappointing experience.The hotel was listed as 'New Century,' but when we arrived, we realized the sign said 'Era Hotel.' After driving around in circles looking for it, we finally called them, and they told us they are actually the same hotel.

2026-03-05 • via Nuitee
S
Selvaraj • family with young children • my
2
Very poor
Pros:

Nothing much to say

Cons:

1.No lift
2.Noisy at night due to clubs and bar nearby.
3. Room TV channels very poor.
4. Overall rating is 3

2025-05-27 • via Nuitee
S
Selvaraj • family with young children • my
3
Poor
Pros:

Nothing

Cons:

1.Room tiles about to come out.
2. TV channels worst
3 asked for non somking room..but looks like there is no non smoking room..all room can smoke.
4. Hotel nearby so noisy at night with high bass sound bcoz hotel surroundings was pubs and bar.
Not worth for money
5. Bedsheets looks dirty.

2025-05-05 • via Nuitee
N
Nizat • family with young children • my
6
Pleasant
2025-03-02 • via Nuitee
H
Hariz • family with young children • my
1
BAD SERVICE
Cons:

I came to check in around 12am. I waited about 30 minutes. made a call and pressed the provided bell. no staff came to serve me.. I only heard the sound of the washing machine that night

2025-01-06 • via Nuitee
M
Mohamad • review category business travellers • my
6
Pleasant
2024-12-26 • via Nuitee
S
Sham • review category business travellers • my
10
Exceptional
2024-12-07 • via Nuitee
S
Syafika • family with young children • my
5
Passable
2024-11-04 • via Nuitee
S
Shangeetha
4
Pros:

Can't watch tv
No cattle
No coffee and tea packets

2024-11-03 • via Nuitee
N
Noorma • family with young children • my
2
Very poor
Cons:

When making a reservation, booking.com offers a queen bed and a single bed, but when checking in, the hotel gives three single beds. I complained to the hotel and they exchanged the correct room. picture of the hotel in the booking. com is not the same as the actual hotel image.

2024-09-29 • via Nuitee
C
Cma • young couple • my
5
Passable
Pros:

bathroom very clean

Cons:

hotel pictures on agoda are not the same as the real thing...

2024-09-18 • via Nuitee
A
Ainul • review category business travellers • my
7
Good
2024-07-30 • via Nuitee
O
Oon • solo traveller • my
8
Very good
2024-07-14 • via Nuitee