Holiday Inn Suzhou Huirong Plaza by IHG

Hotels
•
Holiday Inn Hotels & Resorts
8.4 (15 reviews)
No.21 Chengji Road, High-tech Zone , Suzhou , CN

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Good breakfast (variety; Suzhou noodles mentioned)
Convenient location near AEON mall, IKEA and the station
Clean and comfortable rooms
Spacious rooms and comfortable beds
Friendly and polite staff in many reports
On-site parking / new-feeling hotel in region
Cons:
Air-conditioning problems / poor temperature control
No hot water incident and unresolved refund/customer service complaint
Thin walls / poor soundproofing in some rooms
Internet access limited to Chinese sites for some guests
Some facilities feel a bit old; inconsistent breakfast quality or missing items

Categories

Cleanliness
8.8
Multiple reviews explicitly note clean rooms and tidy public areas; overall cleanliness is consistently praised.
Service
8.2
Many reviewers describe staff as friendly and polite, but there are notable negatives (poorly trained staff in some cases and an unresolved refund/hot-water dispute) which lower the score slightly.
Location
9
Frequently praised for proximity to AEON mall, IKEA and the station; very convenient for shopping and transit though a few comment it is somewhat far from the city center.
Room Quality
8.4
Rooms are described as clean, spacious and comfortable with good beds and occasional upgrades; issues reported include poor air-conditioning control, occasional no hot water and thin walls/noise.
Amenities
8
Good on-site amenities like parking and mall access; some negatives include limited internet access (only Chinese sites for some guests), missing washlet and few American food options.
Value for Money
8.2
Perceived as good value due to location and room quality for many guests, though service failures (refund dispute) and some inconsistent offerings slightly reduce perceived value.
Food and Beverage
8
Breakfast is often praised (wide variety, tasty items like Suzhou noodles) but a few reviewers found it poor or missing regional/Western options (e.g., kimchi/American food).
Overall Experience
8.6
Overall positive sentiment with many guests saying they'd stay again; tempered by occasional service lapses and facility issues noted above.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:42

Property Description

Convenient Location
Located in the High-tech District of Suzhou, Holiday Inn Suzhou Huirong Plaza is a stone's throw away from Guanqian Street, Aeon Mall, and IKEA, making it a perfect choice for both leisure and business travelers.

Modern Amenities
From the 24-hour front desk to the quick invoicing service, this hotel ensures a seamless stay. The rooms are well-equipped with essential amenities like a kettle, wardrobe, safe, and minibar, providing utmost comfort to guests.

Leisure Facilities
Indulge in the hotel's fitness center and heated swimming pool on the 4th floor. With 6 meeting rooms and banquet venues available, hosting events is a breeze. After a busy day, savor a delicious breakfast buffet with Chinese and Western options at the on-site restaurant.

Book your stay at Holiday Inn Suzhou Huirong Plaza now for a memorable experience!

Important information:

Swimming pool: Closed from Tue, Sep 1, 2026 until Sun, Sep 6, 2026
Swimming pool: Closed from Tue, Sep 1, 2026 until Sun, Sep 6, 2026
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: WUX

Location

Guest Reviews

8.4
Based on 15 reviews
Cleanliness: 8.8
Service: 8.2
Location: 9
Room Quality: 8.4
Amenities: 8
Value for Money: 8.2
Food and Beverage: 8
Overall Experience: 8.6
M
mok chiew • solo_traveller • sg
8
2026-09-09 • via Nuitee
S
Shizuka • family_with_children • jp
10
2026-09-06 • via Nuitee
G
Goutham K.S • solo_traveller • ae
8
2026-07-24 • via Nuitee
K
Khaled • solo_traveller • eg
9
2026-07-04 • via Nuitee
A
ANDREI • family_with_children • ru
9
2026-05-23 • via Nuitee
K
Kiichiro • solo_traveller • jp
9
快適でした
Pros:

朝食が美味しい
特に蘇州麺

Cons:

施設が少し古め

2026-03-18 • via Nuitee
崇仁 • extended_group • tw
10
Pros:

讚！

2026-03-10 • via Nuitee
T
TANAKORN • extended_group • th
10
2026-01-21 • via Nuitee
A
Alexander • extended_group • dk
9
Pros:

Nice and welcoming staff. Clean and spacious room.

2026-01-20 • via Nuitee
P
Pascal • solo_traveller • fr
8
2025-12-17 • via Nuitee
S
Shuangting • solo_traveller • tw
8
如果有機會再去蘇州旅行，應該還會再繼續住這裡
Pros:

在商場和車站旁邊

2025-12-01 • via Nuitee
S
saad • couple • nl
9
2025-10-12 • via Nuitee
S
Su Ju • solo_traveller • tw
9
喜歡環境很好，大廳很寬敞，明亮。
Pros:

整體環境

Cons:

空調不好控制

2025-07-04 • via Nuitee
Y
YOUN IN
8
Pros:

초식이 굉장히 좋았고 룸도 굉장히 넓었습니다

2025-04-28 • via Nuitee
V
Verified traveler
8
Pros:

ウォシュレットがあれば尚良いです。

2024-10-24 • via Nuitee
T
Tomáš • review category business travellers • cz
3
No hot water in the morning. After my complaint, reception replied "I have no shower rights".
Pros:

Nicely equipped, good design

Cons:

After getting no hot water in the morning, I had to argue with the reception that this is unacceptable, as the main purpose of my 1-night business stay was to get refreshed. I demanded a discount, which was initially refused. After I called a manager, he promised me 50% refund. One month after, I got no refund and customer support is not responding.

2024-06-10 • via Nuitee
Y
Yazdani • review category business travellers • ae
7
Good
2023-08-07 • via Nuitee
A
atied co ltd
6
무난해요
Pros:

수저우 출장때마다 묵어요. 무난무난 합니다. 다만 호텔스닷컴 통해 예약한 내역이 안나온다고 해서 카운터에서 오래동안 시간을 보냈네요

2020-01-26 • via Nuitee
V
Verified traveler • friends
4
Pros:

The bed was comfortable but the breakfast was terrible. Staff were poorly trained.

2019-11-09 • via Nuitee
V
Verified traveler • family
6
Pros:

The air-conditioning did not work very well. It was 100 degrees temp outside and out room was in the 80's. Even their maintenance man could not bring it down much Very miserable sleeping at night. The other problem was that the we did not always get room service. We have business over in China so we will probably go back to that hotel because it is in the better location for what we need to do. They also need some American food!

2019-06-10 • via Nuitee