The Abbey Hotel & Apartments

Hotels
9 (530 reviews)
35 Southgate Street , Bury Saint Edmunds , gb

Free

Facilities

Offsite parking discounted rates available
Electric bicycle charging station
Non-smoking rooms
Luggage storage
Express check-in/check-out
Fax/photocopying
Ironing service
Non-smoking throughout
Private check-in/check-out
Board games/puzzles
See all facilities

Review Highlights

Pros:
Friendly staff
Great breakfast
Comfortable rooms
Cons:
Old windows
Expensive for some guests

Categories

Cleanliness
8.25
Some reviews mentioned the need for better blackout blinds and old windows affecting comfort.
Service
9.75
Numerous reviews highlighted the friendliness and helpfulness of the staff.
Location
9.25
Multiple reviews praised the great location for easy access to town and other attractions.
Room Quality
8.75
Rooms were generally described as comfortable, though some had minor issues.
Amenities
9.25
The presence of well-equipped rooms and good facilities was positively noted.
Value for Money
8.25
Some guests felt it was slightly expensive relative to the amenities provided.
Food and Beverage
9.25
Breakfast was frequently described as excellent and plentiful.
Overall Experience
9.25
Many reviews reflected a strong desire to return, indicating overall satisfaction.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 06:43

Property Description

Luxurious Accommodation with Private Entrances
The Abbey Hotel offers independent access apartments and suites with private parking, ensuring a safe and exclusive stay away from shared spaces.

Deluxe Amenities for Comfort
Enjoy complimentary Wi-Fi, en suite bathrooms, king-size beds, TVs, and tea/coffee facilities in each room. Indulge in a cooked-to-order full English breakfast featuring local specialties, with the option for in-room dining.

Convenient Location and Nearby Attractions
Located within a short walk to St Edmundsbury Cathedral and the Theatre Royal, and a quick drive to the Apex Venue for live music. Explore the historic town center with ease, filled with restaurants and shops for a memorable stay.

Book now for a luxurious and convenient experience at The Abbey Hotel!

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 10:30 AM

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children are not allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

9
Based on 530 reviews
Cleanliness: 8.25
Service: 9.75
Location: 9.25
Room Quality: 8.75
Amenities: 9.25
Value for Money: 8.25
Food and Beverage: 9.25
Overall Experience: 9.25
L
Lucy couple gb
9
2026-03-22 via Nuitee
J
Jane solo_traveller gb
10
2026-03-18 via Nuitee
H
Helen solo_traveller us
9
Very enjoyable
Pros:

Excellent service, very friendly staff, went above and beyond.

Cons:

NA

2026-03-15 via Nuitee
M
Michael solo_traveller gb
10
A lovely stay and we would be very happy to stay here again.
Pros:

Warm welcome, comfortable bed and excellent breakfast.

Cons:

Fan in bathroom not working. There was very little to dislike. Excellent hosts.

2026-03-14 via Nuitee
D
Daisy solo_traveller gb
10
Beautiful hotel
Pros:

Beautiful hotel with lots of character. Had everything you could need. Friendly staff. Lots of choice at breakfast and served nice and hot. Would recommend.

Cons:

A little cold and less soundproof, but to be expected from a historic building.

2026-03-05 via Nuitee
A
Alison solo_traveller gb
9
Home from home
Pros:

The staff were fantastic. There is a car park with a charger for my electric car. Really comfortable bed. Lots of comfortable places to sit around the building. Great selection of books to read and games to play. There's a kitchen with a dining table where we could heat up ready meals and sit and eat when it was too cold and rainy to venture out in the evening. The breakfast was delicious.

Cons:

It was a bit of a trek to the town but that would probably be fine in better weather. The shower was a little small and cramped but that's a very minor thing in an overall lovely place to stay.

2026-03-02 via Nuitee
H
Harriet couple gb
8
2026-02-28 via Nuitee
B
Brian solo_traveller gb
8
2026-01-25 via Nuitee
S
Steve couple gb
8
Pros:

Room very clean with tea and coffee available.

Cons:

Bed was a little uncomfortable as mattress bit lumpy

2026-01-25 via Nuitee
S
Sally solo_traveller ca
7
2026-01-23 via Nuitee
B
Bryan couple gb
9
2026-01-22 via Nuitee
A
Alison solo_traveller gb
10
Recommend this place
Pros:

Lovely place and setting not far from town. I had a reaction to some meds whilst there and was ill. The staff were lovely as I was quite embarrassed to be sick. Sorted my room and were very understanding and kind. Thank you will come again.

Cons:

Nothing

2026-01-20 via Nuitee
D
david couple gb
9
2026-01-19 via Nuitee
F
Françoise extended_group fr
9
Très bien
Pros:

Décoration intérieure, charme, livres, cuisine à disposition

Cons:

Personnel charmant

2026-01-15 via Nuitee
J
Jane couple gb
9
Pros:

The location, friendly staff, comfy bed and amazing breakfast

2026-01-11 via Nuitee
F
Francesca couple gb
8
Quirky & historic building with welcoming staff
Pros:

Friendly staff to greet us, quirky decor, beautiful historic building, very comfortable mattress and clean room

Cons:

The bathroom mirror was broken and some of the furnishings felt in need of modernisation

2026-01-05 via Nuitee
M
Mark extended_group fr
9
2025-12-27 via Nuitee
A
Andrew couple gb
10
Pros:

Beautiful place great location staff so kind allowing us to have a early breakfast.

Cons:

Nothing

2025-12-21 via Nuitee
O
oliver solo_traveller gb
10
Pros:

Great location, very cosy, comfortable rooms with excellent friendly staff, great service and fantastic breakfast.

2025-12-21 via Nuitee
C
Carla couple gb
10
Great weekend break
Pros:

Great room - we had one of the rooms with a kitchen, which was excellent. The room was very comfy; light, bright bathroom. The dressing gowns were great to have. This was our third stay at this B&B - I really like its look and feel, the staff are always reallly friendly and the breakfast is excellent. Will definitely stay again. It's an easy walk into town for the market, Abbey Gardens and the many restaurants and coffee shops, as well as the independent cinema. And within walking distance of the Parkrun at Nowton Park!

2025-12-21 via Nuitee