The Abbey Hotel & Apartments

Hotels
9 (567 reviews)
35 Southgate Street , Bury Saint Edmunds , gb

Free

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Heating
Garden
Laundry
Luggage storage
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Friendly staff
Great breakfast
Comfortable rooms
Cons:
Old windows
Expensive for some guests

Categories

Cleanliness
8.25
Some reviews mentioned the need for better blackout blinds and old windows affecting comfort.
Service
9.75
Numerous reviews highlighted the friendliness and helpfulness of the staff.
Location
9.25
Multiple reviews praised the great location for easy access to town and other attractions.
Room Quality
8.75
Rooms were generally described as comfortable, though some had minor issues.
Amenities
9.25
The presence of well-equipped rooms and good facilities was positively noted.
Value for Money
8.25
Some guests felt it was slightly expensive relative to the amenities provided.
Food and Beverage
9.25
Breakfast was frequently described as excellent and plentiful.
Overall Experience
9.25
Many reviews reflected a strong desire to return, indicating overall satisfaction.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 06:43

Property Description

Luxurious Accommodation with Private Entrances
The Abbey Hotel offers independent access apartments and suites with private parking, ensuring a safe and exclusive stay away from shared spaces.

Deluxe Amenities for Comfort
Enjoy complimentary Wi-Fi, en suite bathrooms, king-size beds, TVs, and tea/coffee facilities in each room. Indulge in a cooked-to-order full English breakfast featuring local specialties, with the option for in-room dining.

Convenient Location and Nearby Attractions
Located within a short walk to St Edmundsbury Cathedral and the Theatre Royal, and a quick drive to the Apex Venue for live music. Explore the historic town center with ease, filled with restaurants and shops for a memorable stay.

Book now for a luxurious and convenient experience at The Abbey Hotel!

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:30 AM

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children are not allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

9
Based on 567 reviews
Cleanliness: 8.25
Service: 9.75
Location: 9.25
Room Quality: 8.75
Amenities: 9.25
Value for Money: 8.25
Food and Beverage: 9.25
Overall Experience: 9.25
R
Roger solo_traveller gb
10
2026-06-27 via Nuitee
D
Debra couple gb
9
Pros:

Breakfast was good
Location was just what we wanted

2026-06-24 via Nuitee
J
John solo_traveller gb
9
Pros:

The hotel was quiet and very clean.Our room was nicely laid out and all the things we needed were all available.

Cons:

Everything was good

2026-06-22 via Nuitee
R
Ron solo_traveller gb
10
2026-06-21 via Nuitee
B
Barbara couple gb
8
Three day stay in Bury St. Edmunds
Pros:

This property is walking distance to the town. It was comfortable enough with a good breakfast.

Cons:

Pillows were awful and need to be replaced. The manager or owner whoever she was, was ok but a bit unfriendly. Despite that we enjoyed our stay.

2026-06-18 via Nuitee
S
Simon solo_traveller gb
9
Pros:

Beautifully furnished attractive old building.

Good range of different food at breakfast.

2026-06-15 via Nuitee
S
susan solo_traveller gb
8
Pros:

Well/centrally located, good sized rooms with character, friendly/helpful staff, excellent breakfasts.

Cons:

There was a problem with one of the shower doors, but the staff dealt with it.

2026-06-14 via Nuitee
H
Hilary couple gb
10
Lovely accommodation and great breakfast
Pros:

Excellent

2026-06-14 via Nuitee
E
Elizabeth solo_traveller gb
8
Pros:

Friendly staff
Good breakfast
Comfy bed
Spacious room

2026-06-08 via Nuitee
W
Wayne couple gb
10
2026-06-06 via Nuitee
B
Brian couple gb
8
2026-06-06 via Nuitee
S
Susan couple gb
6
2026-06-03 via Nuitee
L
Leigh solo_traveller gb
10
Relaxing Peaceful Visit
Pros:

The Abbey Hotel is full of character, Natasha welcomed us on arrival and could not have been more helpful. The room we had in the main building was lovely, comfortable king size bed, fluffy robes and slippers were a nice touch. Walk-in shower. Ample off road parking. The breakfasts here are really filling and enjoyable, yoghurt, fresh fruit, bread for toast, and something cooked if you want it. Plus daily newspapers in the shared lounge area were well received.

Cons:

Our room on the top floor was really hot due to recent weather, but there is a fan, black out blinds and plenty of windows.

2026-06-01 via Nuitee
C
Claire extended_group gb
10
Pleasant stay, would definitely book again
Pros:

The location was good to the brewery and town. Staff welcoming
Clean
Breakfast was very good
Car park good

Cons:

The entrance to car back but there is anything that can be done to improve that due to old building

2026-06-01 via Nuitee
L
Liliana couple fr
9
Petit hôtel ravissant
Pros:

L’aspect moyennageux et rustique de la chambre

2026-06-01 via Nuitee
G
Geraldine solo_traveller gb
9
Pros:

Historical building ,very attractive decor, spotlessly clean, nice touches to make it feel homely, excellent breakfast.

Cons:

Nothing

2026-06-01 via Nuitee
J
James couple gb
10
Perfect stay
Pros:

Perfect room
Good breakfast
Car charger

Cons:

Nothing

2026-05-29 via Nuitee
I
Ian solo_traveller gb
10
Amazing value for money
Pros:

This hotel is amazing value. The staff are fantastic, accommodation and location ideal and the breakfast was sensational.

2026-05-29 via Nuitee
J
John solo_traveller gb
10
2026-05-28 via Nuitee
D
David couple gb
7
2026-05-27 via Nuitee