Urban Travellers Hotel

Hotels
Independent
7.2 (114 reviews)
2867 P. Zamora Street, Pasay, Manila, 1300 , Pasay , PH

Facilities

Full-service spa
Newspapers in lobby (surcharge)
Free WiFi
24-hour front desk
Luggage storage
Wheelchair accessible
Elevator
Safe-deposit box at front desk
Full-service spa
Free self parking
See all facilities

Review Highlights

Pros:
Friendly staff
Billiards available
Cons:
Poor cleanliness
Unsafe location
Inadequate room quality
Poor value for money

Categories

Cleanliness
4.79
The reviews indicate serious cleanliness issues, such as poop running down the toilet.
Service
10
Staff is friendly and provides good customer service.
Location
7.76
The area is mentioned as unsafe, with risks of pickpockets.
Room Quality
5.8
The rooms are described as old and worn, with inadequate facilities.
Amenities
7.75
Billiards available on the 8th floor is the only mentioned amenity.
Value for Money
4.78
Guests feel the price is much higher than the value received.
Food and Beverage
8.94
Not mentioned in reviews; assigned the target overall rating.
Overall Experience
7.79
Overall experience is marked by significant issues but some redeeming qualities.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 03:54

Property Description

Discover an oasis of comfort and convenience at Urban Travellers Hotel in Pasay, where relaxation meets modern amenities.

Indulgent Spa Services
Unwind at our full-service spa, offering a variety of rejuvenating massages that promise to refresh your mind and body after a day of exploring the vibrant city.

Exceptional Dining Options
Savor delectable dishes at our on-site restaurant, or indulge in the convenience of 24-hour room service to enjoy meals in the comfort of your room. Join us at the bar/lounge for a perfectly crafted cocktail to round off your day.

Prime Location & Amenities
Nestled within minutes of iconic attractions like SM Mall of Asia and City of Dreams Manila, our hotel features air-conditioned rooms with premium amenities, complimentary Wi-Fi, and a 24-hour front desk to ensure your stay is seamless.

Book your unforgettable stay with us today!

Important information:

  • Up to 2 children 4 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
  • Only registered guests are allowed in the guestrooms.
  • No pets and no service animals are allowed at this property.
  • Contactless check-in and contactless check-out are available.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Pets

    Pets not allowed

  • Children and extra beds

    No rollaway/extra beds available

  • Pets

    Service animals not allowed

  • Check-in & Check-out

    Contactless check-out is available

  • General

    Professional property host/manager

See all policies

Location

Guest Reviews

7.2
Based on 114 reviews
Cleanliness: 4.79
Service: 10
Location: 7.76
Room Quality: 5.8
Amenities: 7.75
Value for Money: 4.78
Food and Beverage: 8.94
Overall Experience: 7.79
G
gloria
6
Pros:

Dirty room but friendly staffs

2025-10-08 via Nuitee
E
eustacchio De
10
Pros:

Bed sheeting incomplete,

2025-10-01 via Nuitee
C
Carmelo
10
Pros:

Safety abd excellent customer services.

2025-09-24 via Nuitee
J
Joe
4
Stay elsewhere
Pros:

All factors considered, this is, at best, a 10-12$ per night place that wants 3-4 times what its worth.

2025-09-14 via Nuitee
R
Rodney
4
Pros:

Hard to find driving. Old. Good for one night.

2025-09-10 via Nuitee
R
Rory partner
2
Pros:

There was poop running down the front of the toilet. Grab driver told us on the way in the area is bad for snatchers and pickpockets etc. Didn't feel safe to walk the street. Staff is friendly and they have billiards on the 8th floor. But the poop on the toilet ruined any chance of a good rating.

2025-08-11 via Nuitee
R
Rosemarie family_with_children
2
Pros:

Scary. Old and very worn.
Sheets and pillows seem clean. Toilets are not hotel worthy. The whole place needs a gut job. Im surprised it's open. Aren't there criteria for hotels? We had no choice. It was a10 hour sleep stay, and we survived it. Couldn't wait to leave.

2025-08-03 via Nuitee
M
Manang Kilay family
10
Pros:

All the stuffs was polite,I like to attend the mass for 1st Friday for every one.

2025-07-06 via Nuitee
R
Robert family
8
Pros:

Cute pool on the roof about 15 meter square with a view of the city. OK breakfast with eggs and meat. The restaurant on the top floor was good - the problem was LOUD karaoke music and signing that was not enjoyed by us. If the volume were about half it would be OK but we could not talk across our table! Very unpleasant. I should have asked them to turn it down - I think they might have.

2025-07-05 via Nuitee
A
Alan
10
Pros:

We love urban, all staff are friendly. They treat us like a family. And i treat them the same. We always stay every time we are holiday in Phil. I recommend to all my friends.

2025-05-31 via Nuitee
A
Antonio partner
10
Pros:

Stayed before my flight. Enjoyed. Really wanted to check the pool. It looked awesome 👍

2025-05-23 via Nuitee
M
Mark partner
10
Pros:

I like the staff and hotel, it is a congested part of city.

2025-05-06 via Nuitee
P
Paulo family
8
Pros:

It has a pool

2025-05-04 via Nuitee
P
Paulo partner
8
Pros:

Roof top pool and bar were nice

2025-04-19 via Nuitee
A
Alan
8
Friendly staff. Rooftop swimming pool.
Pros:

Very friendly and welcoming staff. Rooftop swimming pool and restaurant. Buffet style breakfast, where you can fill yourself up for the day. Hotel is in poor condition and A/C is noisy, but hotel is cheap. I have stayed here several times so can't be so bad.

2025-04-05 via Nuitee
N
Nik
2
17 mins then l left
Pros:

I lasted 17 mins - then booked another hotel and lost the money! I didnt feel welcomed, the room was tired, tap was leaking (although they did kinda fix it) bed was lumpy to sit on, only 1 pillow - i just felt it was not worth staying - especially as they gave me a breakfast voucher and then told me i hadnt paid for it so couldnt yse it! The location is horribke with the street outside

2025-03-13 via Nuitee
L
Leslie
8
Pros:

Property was a little run down. Rusty metal chairs and stairs to the pool area. Pool water was cloudy. My in room sink faucet was leaking. Staff was friendly and helpful.

2025-03-02 via Nuitee
E
edwin
2
Pros:

I have stayed here MANY TIMES over the last 10 years, i have recomended this place to SO MANY others, but this trip was NOT good... We arrived early because the airline changed out flight, we spent as much time as we could before getting to the hotel, i asked for a little consideration and an early book in, 500P sir, is there a reason for that ?? Yes sir your early, Is there a room ready? Yes sir, so you dont have to do ANYTHING SPECIAL? NO SIR, but you can sit here in the lobby for 3 hours NO CHARGE. But we cant sit in the room, yes sir 500P.. Can we leave our bags? Yes sir just fill this out. I find this pure money grabing..
Ok the breakfast has been reduced to the same EVERY day, and very limited and flavourless..
Then there is the cockroaches, they are EVERYWHERE.
This place has changed and NOT for the better. Is this a little bit of bitternes coming out? Most deffinately after supporting them for 10 years you get treated like this ??
So after our booked time was up we moved just a few doors down,, WOW, bigger, cleaner, better breakfast and yes CHEAPER...

2025-02-17 via Nuitee
S
Sheryl family
6
Pros:

Didn’t like the rooms outdated and creepy vibes

2024-12-22 via Nuitee
K
Ken
10
Pros:

Busy street but its ok

2024-12-07 via Nuitee