The Royal Oak Hotel

Hotels
7.8 (580 reviews)
15 Market Place , Helmsley , gb

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Pets allowed

Facilities

Non-smoking rooms
Restaurant
Family rooms
Pets allowed
Luggage storage
Safety deposit box
Ironing service
Packed lunches
Darts
Karaoke
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Comfortable beds
Cons:
Noisy rooms
Cleanliness issues
No breakfast included

Categories

Cleanliness
6.63
Several mentions of cleanliness issues in rooms, including dirty toilet and dim bathrooms.
Service
9.1
Positive remarks about staff friendliness and helpfulness noted in multiple reviews.
Location
9.14
Frequent praise for the central and convenient location in reviews.
Room Quality
7.59
Rooms described as comfortable but issues like noise and outdated fittings noted.
Amenities
7.12
Limited amenities mentioned, particularly absence of breakfast service.
Value for Money
6.58
Some guests felt the stay did not provide value for the price paid, especially considering noise and cleanliness issues.
Food and Beverage
8.13
Mixed reviews on food; while some meals were praised, breakfast was a notable missing feature.
Overall Experience
8.1
Overall mixed experiences, with many guests indicating a desire not to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-19 10:51

Property Description

Historic Building with Modern Amenities
Experience the charm of The Royal Oak Hotel, located in the heart of Helmsley town centre. Each room offers a blend of history and comfort, equipped with a TV, tea/coffee facilities, and en-suite bathrooms with complimentary toiletries.

Relaxation and Entertainment
Unwind at our bar with a TV or lounge area after a day of exploring. Enjoy the cozy ambiance and catch up on your favorite shows while sipping on your drink of choice.

Ideal Location for Exploring
With Helmsley Castle a mere 1-minute walk away, and both York and Whitby within a reasonable driving distance, our hotel serves as the perfect base for your adventures in the area.

Book your stay at The Royal Oak Hotel now and immerse yourself in a perfect blend of comfort and convenience.

Important information:

Guests wishing to bring children should contact the property directly. Additional charges apply.

Please note that on Fridays and Saturdays there may be noise disturbance from the bar until 00:00.

Please note that any loss or damage to the room will be charged to the card used to arrange the booking.

When traveling with pets, please note that an extra charge of GBP 5 per pet, per stay applies.

Check-in and check-out hours:
Check-out: 10:30 AM

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Children and extra bed policy

    Children are not allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are allowed. Charges may be applicable.

Location

Guest Reviews

7.8
Based on 580 reviews
Cleanliness: 6.63
Service: 9.1
Location: 9.14
Room Quality: 7.59
Amenities: 7.12
Value for Money: 6.58
Food and Beverage: 8.13
Overall Experience: 8.1
M
mrrf937 • couple • gb
4
Poor bathroom cleanliness
Pros:

Location

Cons:

Cleanliness and food availability

2026-03-25 • via Nuitee
J
Juliet • couple • gb
5
2026-03-24 • via Nuitee
J
Jason • solo_traveller • gb
8
Pros:

Nice big room great value for money it’s above a pub so there is a bit of background noise
Didn’t drink in the pub but it looks a nice cosy pub
Overall great

2026-03-23 • via Nuitee
A
Avril • couple • gb
9
2026-03-22 • via Nuitee
A
Alistair • solo_traveller • gb
3
In need of refurbishment
Cons:

Cracked and dangerous shower tray, no heating in the bathroom, tv reception was rubbish, internet not connected to tv so no chance of Netflix

2026-03-22 • via Nuitee
C
Charlie • solo_traveller • gb
3
If you want a relaxing night’s sleep do not stay here.
Cons:

The music from the bar below my room was so loud you could feel the vibrations through the floor.

2026-03-22 • via Nuitee
S
Syd • solo_traveller • gb
8
2026-03-18 • via Nuitee
S
Stephen • couple • gb
10
Excellent stay
Pros:

No breakfast

Cons:

Nothing

2026-03-15 • via Nuitee
I
Ian • couple • gb
9
2026-03-13 • via Nuitee
S
Steve • couple • gb
7
Ok
Pros:

Location

Cons:

Bathroom door handle not fixed. Kept coming off.

2026-03-10 • via Nuitee
M
Margaret • couple • gb
8
Lovely stay friendly staff
Pros:

Louis very pleasant n great at his job

2026-03-09 • via Nuitee
A
Alexander • couple • gb
8
2026-03-07 • via Nuitee
P
Peter • couple • au
9
2026-03-06 • via Nuitee
L
Laura • couple • gb
7
Pros:

Friendly staff lovely friendly bar and nice and clean

2026-03-04 • via Nuitee
M
Mark • couple • gb
4
Pros:

Staff

Cons:

Unclean and worn out

2026-02-28 • via Nuitee
P
Paul • solo_traveller • gb
3
Never again
Cons:

There was a loud generator running the whole night right outside my window that made it difficult to sleep. I will not be staying at this property again.

2026-02-25 • via Nuitee
R
Royds • couple • gb
10
Pros:

We absolutely loved everything. Staff were friendly and helpful. Room was lovely and the location was gorgeous.

Cons:

There wasnt anything at all that we disliked

2026-02-23 • via Nuitee
B
Brian • couple • gb
10
There's no better word in English language/dictionary.
Pros:

Absolutely everything. Amazing price, Amazing room, staff very friendly.
And me my partner have booked to go in April for my partners birthday

Cons:

Nothing

2026-02-23 • via Nuitee
D
David • couple • gb
5
2026-02-22 • via Nuitee
J
John • couple • gb
10
Really good value for money, would stay again.
Pros:

Room was at the rear of the pub and was a great size, with a view of the castle from the window.

The staff were very helpful and accommodating especially a young man called Louis, who was really good at his job and very helpful making sure everything was okay with our stay.

2026-02-09 • via Nuitee