ibis Santos Valongo

Hotels
Accor
8.4 (125 reviews)
Rua Alexandre Gusmão, Praca Lions Club 420, Santos, 11010320 , Santos , BR

Pets allowed

Facilities

Electric car charging station
No single-use plastic straws
Comprehensive recycling policy
No single-use plastic stirrers
No single-use plastic water bottles
No single-use plastic soda bottles
Guest education on local ecosystems and culture
Free WiFi
24-hour front desk
Luggage storage
See all facilities

Review Highlights

Pros:
Friendly staff
Good food
Safety in location
Cons:
Cleanliness issues
Check-in and reservation concerns

Categories

Cleanliness
7.68
Some issues mentioned with wet carpet smell and cleanliness in corridors.
Service
9.15
Exceptional service with positive mentions of staff, particularly Gleison and others.
Location
8.69
Convenient location with good safety for walking.
Room Quality
8.14
Generally good but with a non-functional split system mentioned.
Amenities
8.17
Basic amenities provided, but some inconsistencies noted.
Value for Money
8.13
Rates were higher than expected upon arrival.
Food and Beverage
8.68
Food received positive feedback.
Overall Experience
8.55
Overall experience was positive with some room for improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-17 04:58

Property Description

Discover the perfect blend of comfort and convenience at ibis Santos Valongo, where every moment is crafted for your enjoyment.

Unbeatable Location
Nestled in the heart of Santos, our hotel offers easy access to iconic attractions, including the Museum of Coffee and the Santos Historical Streetcar, all within a leisurely 15-minute stroll.

Comfortable Accommodations
Retreat to one of our 240 air-conditioned rooms featuring minibars and complimentary Wi-Fi. Enjoy your favorite shows with cable programming while you unwind, ensuring a restful night's sleep.

Delightful Dining Options
Savor delicious meals at our on-site restaurant, where buffet breakfasts energize your mornings. Relax with a drink at our bar/lounge as you share stories of your day’s adventures.

Experience all that Santos has to offer—book your stay at ibis Santos Valongo today!

Important information:

  • Parents or a legal guardian traveling with children under 18 years must present the child's birth certificate and an identity card with photo (passport, for example) at the check-in. For international travels to Brazil, if just one of the parents is traveling with the child, she/he must present – in addition to the child's certificate of birth and identity card with photo – a letter authorizing the trip signed by the other parent with a notarial certification of signature. In case the parents or the legal guardian, as applicable, cannot or are unwilling to give this authorization, a judicial authorization is required. People who intend to travel to Brazil with children must consult with the Brazilian consulate before traveling for more information.
  • Only registered guests are allowed in the guestrooms.
  • This property allows pets in specific rooms only (surcharges apply and can be found in the Fees section). Guests can request one of these rooms by contacting the property directly, using the contact information on the booking confirmation.
  • Parking height restrictions apply.
  • Contactless check-in and contactless check-out are available.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: GRU

Property Policies

  • Pets

    Only dogs and cats are allowed

  • Pets

    Service animals are exempt from fees/restrictions

  • Children and extra beds

    No rollaway/extra beds available

  • Check-in & Check-out

    Contactless check-out is available

  • Pets

    Pet max weight (per pet) in lb is 33

See all policies

Location

Guest Reviews

8.4
Based on 125 reviews
Cleanliness: 7.68
Service: 9.15
Location: 8.69
Room Quality: 8.14
Amenities: 8.17
Value for Money: 8.13
Food and Beverage: 8.68
Overall Experience: 8.55
C
CINTHIA
10
Pros:

Tudo estava muito bom. A reserva foi feita para duas pessoas, no entanto, quando chegamos lá. Estava somente para 1 pessoa, não tinha como cancelar. Acredito que poderia ser negociável essa questão da reserva. Tive que pagar a diferença de uma pessoa. No mais foi ótimo.

2025-10-09 via Nuitee
A
Alayde C
8
Pros:

Apenas o split que não funcionou,mas a temperatura do quarto estava amena e dormi bem

2025-09-26 via Nuitee
J
João Batista dos Santos
8
podiam melhorar.
Pros:

o quarto estava limpinho,mas o corredor tinha cheiro de carpete molhado(parece que vasa agua dos banheiros no corredor)fica todo manchado o carpete,a maioria dos funcionários são ótimos ,o ar gela bem,as diarias não são baratas e quando chegamos tinha mudado o valor,sorte ter o conprovante da reserva no celular e se quiser café e estacionamento paga á parte.

2025-09-23 via Nuitee
V
V2203PXsimonet Solo travel
10
Amazing experience with Gleison
Pros:

Had an amazing experience at the hotel, specially because Gleison! He not only checked me in, but also gave me valuable restaurants recommendations! I’ll certainly recommend to my friends and come back!

2025-09-21 via Tripadvisor
C
Cibele Cristina
10
Pros:

Todos atenciosos

2025-09-18 via Nuitee
R
RAÚL ENRIQUE GUZMÁN
10
Pros:

Es una ciudad tranquila, puede uno caminar seguro y con confianza; el personal del hotel todos muy amables, y con muchos lugares de mucho interés para visitarlos

2025-09-13 via Nuitee
G
Gustavo
6
Valongo
Pros:

Padrão piorou. Sem toalha de rosto, um mini sabonete apenas. Localizado bem próximo ao Valongo

2025-08-17 via Nuitee
C
CELIA
6
Gestão a melhorar
Pros:

Protetor do Colchão danificado. Fronha e Travesseiro reserva com odor de suor. Solicitei por 2 vezes um travesseiro na recepção e não foi providenciado. Funcionários da limpeza conversando no corredor e incomodando os hospedes. Check in Dia 26.7. Esqueci de fotografar

2025-08-02 via Nuitee
3
305nyas Solo travel
10
Wonderful
Pros:

"Rosonia, Igore, and Kennedy exceeded expectations! Exceptional service at Ibis hotel. Highly recommend!". The food was great.

2025-08-01 via Tripadvisor
B
B6979OAcarlosc NONE
10
Pros:

The service was excellent, the ambiance was perfect, and the staff was outstanding — special thanks to Elisama Guilarte for her exceptional attention. Felipe and Jonathan were also very helpful. Luizi great job.

2025-07-24 via Tripadvisor
J
joselito
2
Ruim
Pros:

Banheiro sujo vaso sanitario sujo

2025-07-13 via Nuitee
F
FLAVIO VICENTE
8
Bom hotel mas pode melhorar
Pros:

O Íbis é sempre uma boa opção de hospedagem, mas dessa vez tivemos alguns problemas. O quarto não tinha água quente, aí nos trocaram de quarto. O outro quarto estava com defeito no ar condicionado e as cortinas estavam muito sujas, soltando poeira e sujeira em cima da cama. Também não teve serviço de camareira em um dos dias que ficamos hospedados.

2025-07-07 via Nuitee
J
juarez
10
de alta qualidade
Pros:

excelente . Esqueci em avisar à recepçao que a mangueira da ducha intima , esta vazando muito ao usar a duchinha , causando um desconforto grande. Estadia otima

2025-06-28 via Nuitee
M
Margareth Clay
8
Pros:

Foi agradavel

2025-05-18 via Nuitee
M
Maria de Fátima
6
Razoável
Pros:

Razoável, não curti a localização.

2025-05-15 via Nuitee
V
Verified traveler
10
Pros:

Maravilhosa, funcionários educados, uma das coisas que mais agradou a mim e ao meu esposo foi o jantar! Simplesmente uma delicia!

2025-04-27 via Nuitee
S
Suzana
6
Faz jus ao padrão Ibis de Falta de cuidados
Pros:

Hotel Muito sujo na parte externa, quarto com o piso descolando, assim como o acabamento dos armários, paredes sujas, controle remoto nojento. Enfim, padrão Ibis.

2025-04-26 via Nuitee
J
JOSE
6
Insatisfeito.
Pros:

O frigobar estava com garrafa de agua aberta provavelmente de hóspede anterior, não havia toalha de rosto, o alarme do teto tocou diversas vezes durante a noite. Reclamamos com a recepção mas o problema não foi resolvido.

2025-04-23 via Nuitee
A
Angélica
6
Pros:

Nada de consumo no quarto, só 1 sabonete, não tem toquinha, aliás mais tem nada.

2025-04-17 via Nuitee
C
Conrad family
10
Pros:

Schönes Bier am
Abend

2025-04-16 via Nuitee