Four Points By Sheraton Houston Energy Corridor

Hotels
•
Four Points by Sheraton
8.8 (503 reviews)
18861 Katy Freeway , Houston , US
+1 281-492-6300

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Cons:
Issues with cleanliness
Lack of amenities

Categories

Cleanliness
8.38
Several guests noted issues with cleanliness, including lack of basic amenities and noisy bathroom doors.
Service
9.85
Staff were described as friendly and helpful, contributing positively to the experience despite some negatives.
Location
9.89
Location was consistently praised for convenience and accessibility.
Room Quality
8.84
Rooms were generally acceptable but lacked certain amenities and decor could be updated.
Amenities
8.37
Some amenities were either lacking or subpar, such as the bar being closed and no free breakfast.
Value for Money
8.33
Guest feedback suggested expectations were not met for the hotel price point, particularly regarding services offered.
Food and Beverage
7.88
Food service was limited with reports of the restaurant closing early and poor-quality delivery options.
Overall Experience
8.85
Overall stay was acceptable with notable points in staff performance, but issues present impacted the experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 11:29

Property Description

Luxurious Accommodations
Experience comfort and style at Four Points By Sheraton Houston Energy Corridor. Each room is equipped with air conditioning and a flat-screen TV with satellite channels for your entertainment.

Convenient Amenities
Enjoy the convenience of free shuttle service during your stay at our property. Whether you're exploring Katy, Pasadena, or heading to the airport, we've got you covered.

Ideal Location
Located just a short distance from Houston and The Woodlands, our hotel is perfectly situated for both leisure and business travelers. Book your stay with us and experience the best of Houston's Energy Corridor.

Important information:

Some of the services and facilities listed above may not be available on a 24-hour basis or without advance request. Fees on certain facilities/services may apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
In the event of an early departure, the property will charge you the full amount for your stay.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: IAH

Location

Guest Reviews

8.8
Based on 503 reviews
Cleanliness: 8.38
Service: 9.85
Location: 9.89
Room Quality: 8.84
Amenities: 8.37
Value for Money: 8.33
Food and Beverage: 7.88
Overall Experience: 8.85
L
Lindsay • solo_traveller • us
10
Pros:

Started exactly at 6:30 which I appreciated since I was rushed getting to class by 7:00. The set up was clean and tasted good.

Cons:

NA

2026-10-17 • via Nuitee
J
Jayne • family_with_children • us
1
N/A Did not get a chance to stay. The booking itself went awry.
Pros:

I had booked my reservation via Booking.com and I had to make updates to my reservation shortly after booking due to changes to the event I had. Online I was unable to activate the scheduling tool to allow me to do so online and so I reached out directly to this hotel to see if they could help. The reservation person was very helpful and kept me on the phone on hold for close to 10 minutes while she helped contact Booking.com to update my reservation, with an overall 20+ minute phone call to get my reservation updated. At the end of the call she said I was all set for the new dates and I said thank you. a few days later, I get an email from booking.com to "rate" my experience for the stay on the original booking date. I contacted both Booking.com and the hotel and they keep pointing fingers at the other for the botched reservation. They still charged me the full fee. There is just a lack of accountability on both ends and we have just lost sight of what could have otherwise been a civilized and simple solution.

Cons:

Lack of accountability and non-human response to a problem that could have been easily resolved.

2026-10-13 • via Nuitee
S
Shapia • couple • us
1
2026-10-08 • via Nuitee
J
Jamaya • solo_traveller • us
10
Pros:

Room was extremely clean and comfortable.
Staff was friendly and professional.

Cons:

N/A

2026-09-07 • via Nuitee
S
Sydnee • couple • us
10
Pros:

Clean and friendly

2026-08-31 • via Nuitee
D
Daza • solo_traveller • co
9
2026-08-29 • via Nuitee
L
Lamar • couple • us
5
2026-08-25 • via Nuitee
M
Manzano • couple • us
10
2026-08-25 • via Nuitee
R
Raul • solo_traveller • us
9
2026-08-20 • via Nuitee
A
Alma • couple • us
6
Frozen in the bedroom, sand, blankets, broken thermostat, broken phone, broken remote no wake up call service due to bro
Pros:

Convenience to Methodist Hospital I went online, but there was no code I was told about for the discount. Someone live or didn’t exist.

Cons:

The remote didn’t work, even turn on the TV. I went to the phone. It was dead no dial tone. The thermostat was set on 60 and that wouldn’t work either. I couldn’t even get the fan to go to low. Couldn’t change the temperature. Three trips downstairs and I couldn’t get wake up service because the phone didn’t work.

2026-08-09 • via Nuitee
D
Daza • family_with_children • co
8
Pros:

it was ok not a lot of options to choose from

2026-08-04 • via Nuitee
P
Priscilla • solo_traveller • cr
9
2026-07-22 • via Nuitee
R
Robyn • extended_group • us
10
Cons:

The breakfast, wasn’t worth the money. Too little selection and steamer food was pretty tasteless

2026-07-21 • via Nuitee
T
Taraus • couple • us
10
2026-07-18 • via Nuitee
T
Tina • solo_traveller • us
8
The room was comfortable to stay but not the shower.
Pros:

It cleanliness and comfortable for a little long term staying

Cons:

The water setting in the shower. I didn’t get the cold water as it supposed to, even when I tried to turn the level to the cold water side. When I mentioned this issue to the front desk, it appeared that they didn’t really doing anything to fix it.

2026-07-12 • via Nuitee
T
Thi Thu Ngan • family_with_children • ca
8
2026-07-06 • via Nuitee
C
Chiquita • solo_traveller • us
10
2026-07-04 • via Nuitee
A
Andreis • solo_traveller • us
8
2026-06-25 • via Nuitee
J
Jeroen • extended_group • nl
7
zakelijk handig en nuttig
Pros:

lokatie ok, ontbijt mager, bar vroeg dicht

Cons:

ontbijt, bar, restaurant

2026-06-23 • via Nuitee
• solo_traveller • us
10
Pros:

Hotel is well maintained, cleanliness is appreciated everywhere. Staff goes above and beyond.

2026-06-21 • via Nuitee