Central Palace Hotel

I had a great stay at this hotel! The room was very clean and comfortable, making it easy to relax after a day of sightseeing. The location was also excellent, it was convenient to get anywhere in the city. I recommend it to others looking for a well-located and spotless place to stay.

Really disappointed with this hotel. The staff were unhelpful and unfriendly.
We booked a trip through the hotel and they tried to scam us into paying twice. I was phoned by reception at 11.30pm demanding I go down to pay immediately in cash for a trip already paid for. This was sorted out by phoning our travel agents, Wendy Woo travel, who sorted this out for us.
Rooms were basic and food was substandard.

The pool was nice, but not the same in pictures. Does get very slippery when wearing sandals. The buffet was good, not a lot of variety, but liked how it had viet food, ask to order pho and some western food. The AC did turn off and is set on a timer to turn off which was a little annoying. But overall, great stay!

Excellent location!
We stayed for three nights. Not expensive and not particularly cheap. The location of the hotel is excellent! Everything goes downhill from here. Average breakfast, one day we arrived half an hour before closing and almost everything was empty, they didn't replenish the stock. Apparently, in other hotels we were not used to it well. Getting into the shower is a feat, you have to climb about 60 centimeters to get in and then get through the bathtub, which is about 20 centimeters thick (photo attached but can't upload video) which is difficult. But getting out the same way and wet is already life-threatening. Not to mention the shampoo and soap, they smell like rat poison, just disgusting. The walls between the rooms are like cardboard, you can hear everything. Oh, sorry, I almost forgot to say that the mattress was very good. I don't think I'll return to this hotel.

We haven't stayed yet, but we leave in two days and they have not returned any of my email's nor have they answered their phone. I've tried 5 different times. I was trying to get information about the airport tranfer (they say the provide). they haven't returned any messages even the ones I sent with my initial booking. I'm beginning to think they don't exsist!

The hotel is ok. Location is good. But stayed there twice (going to and from Cambodia) and both times the air conditioning was sub-standard. Finally convinced them that the AC wasn't working and moved to a different room.

It does have a nice pool area overlooking the city.

Wow wow , we love this hotel , it has been our home for 6 holidays over the last 7 years , the staff are wonderful & so friendly , we have made friends with many of them especially Thao, management upgraded us for this trip & we love our room. Beds are very comfy , good pillows, great Brekky , rooms clean & spacious , great location two blocks to Ben Thanh market , Independence palace & postoffice . Plenty of eating choices nearby

좋은 위치와 모든 시설을 완비한 최고의 호텔! 다음에도 여기서 머물 생각입니다!!

The hotel is in a great location within walking distance of many sights, good restaurants and the market. The staff was great, breakfast adequate and the room simple, clean and spacious. The pool was quite nice with good views from the rooftop.

We are on a 23 day OAT tour of all of Vietnam.
Stayed in this hotel for three nights and organized all our touring out of this central location.
There is a nice pool up on the roof.
The hotel has 86 rooms, and was built in 2017. Giving this hotel a 4.4 Hinge rating (scale of 0-5)

Brilliant hotel next door to the Palace of Independence. Modern and very clean with very helpful staff. Lovely roof top pool with great views across Ho Chi Minh. Loads of good restaurants nearby. Central Ho Chi Minh walkable from the hotel.

After the long flight, we expect a peaceful rest in the 11th floor in this hotel, instead we were suffering a constant noisy from the karaoke Party on the 14th floor. The 14th floor is open to the atmosphere and extremely noisy to the neighborhood and impact our room with full blast of music and screaming from the party goers! As customers, we feel the hotel Management completely ignore the customers choose to stay in this hotel for peaceful environment for a good rest! The bright spot: one of the Front desk clerk (Tâm) finally offered some concrete step to resolve this problem by offer us to relocate to the more quiet room after complaining the noises! Other than that the room is clean, good location! The karaoke’s in the open air with a full blast of music right above the hotel rooms is a very poor decision !!! Note all the windows is single layer, very poor noise insulation!

The hotel is in a great location, walking distance to all main attractions. Staff are friendly and helpful. Breakfast was very good, great variety. The swimming pool was lovely after a day of exploring. Many restaurants and cafes are nearby. Ben Thanh markets 5 minutes walk. Street food market around the corner had lots of options.

The staff need a complete overhaul or some serious training on hospitality and the fact they’re supposed to welcome tourists not find them an inconvenience. The woman at the pool bar if you can find her since she does her best to hide in the back room and play on her phone the entire shift is one of the rudest people I’ve come across on any trip. Higgs and rolls her eyes when you ask for a drink takes an hour to make a simple drink because she’d rather be on her phone and generally hostile to us all. Appalling service she needs a job in another industry where she doesn’t need to be near people.

Nice people.

Central Palace Saigon Hotel – Ho Chi Minh City - one of the worst hotels ever, as far as service goes. Reception staff, were OK. Staff everywhere else looked like they really didn’t want to be there. We were sent from reception to three different floors looking for pool towels – by the time we arrived back at the pool it was closed. Often there were no bar staff at the rooftop pool, we used the phone behind the bar to call for service. It is a shame because the views of HCM city from here are to die for, especially in the evening. This hotel could be so much better.

great things about the hotel: excellent location, close to some really good restaurants, market and shopping. Pool was fantastic. Rooms were very nice and clean.

We loved Ho Chi Minh City (Saigon) stayed 4 nights and had an unforgettable time. We enjoyed a very special day trip to Long Tan (recommend to everyone, but especially Aussie travelers).

Great place, everything is very close. Pool is great to cool down

una delusione. si spaccia per un 4* ma non e’ piu’ di un 3. non vale il prezzo. colazione a buffet un po’ scarsa. cio’ che mi ha dato piu’ fastidio e’ stato il personale della reception, freddo e per niente accogliente. da non ripetere.

Very near an excellent tennis and sports facility. Great location over all.

Wouldn’t give me a half hour extended checkout so I could enjoy the pool after a four day stay when it was far from full!

The hotel is spacious and in a wonderful location in Ho Chi Minh.
Bit it is the staff that shine. They went out of their way to assist us with a friendly and lovely demeanor. And the buffet breakfast kept us going until dinner time.