Mövenpick Hotel City Star Jeddah

Hotels
•
Mövenpick
8.3 (1364 reviews)
Al-Madinah Al-monawarah Road, Albawadi District 21512 , Jeddah , SA
+966 12 618 0000

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Friendly, helpful staff and named employees (Hasan, Hana, Dana, etc.)
Good location, convenient and away from traffic
Clean and spacious rooms for many guests; occasional upgrades to suites
Well-regarded amenities (rooftop pool, gym, coffee shop, Chocolate Hour)
Consistent service quality across repeat stays
Cons:
Bathroom cleanliness needs improvement
Restaurant/food prices considered high by several guests
Reports of old rooms and humidity smell in some units
Housekeeping incident where staff entered a sleeping guest's room
Booking/payment refund issue reported (360 SAR not refunded)

Categories

Cleanliness
7.6
Mixed signals: several guests praised room cleanliness and housekeeping, but multiple complaints about bathroom cleaning, humidity smell in some old rooms, and an incident where staff entered a sleeping guest's room.
Service
9.2
Frequently praised: many guests complimented friendly, helpful reception and named staff (e.g., Hasan, Hana, Dana), upgrades and quick responses; consistent high service quality across stays.
Location
9
Strongly positive: multiple comments noting excellent location, convenient and away from congestion, and good surrounding area.
Room Quality
7.8
Generally good (spacious, neat, some upgraded suites) but tempered by reports of old rooms, humidity smell and being assigned a smoking room to a non-smoker.
Amenities
8.6
Positive mentions of rooftop pool, gym, coffee shop, parking and the 'Chocolate Hour'; amenities well-regarded by repeat guests.
Value for Money
7.6
Mixed to slightly negative: one guest explicitly called value for money excellent, but multiple complaints about expensive restaurant menu and at least one unpaid refund (booking issue) lowering perceived value.
Food and Beverage
8
Generally positive service and offerings (guests enjoyed restaurant and chocolate hour) but several comments note the restaurant prices are high.
Overall Experience
8.6
Overall positive experiences: many repeat stays, wedding stay and special experiences praised; minor operational issues reported but majority describe the stay as excellent or very good.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:42

Property Description

Luxurious Accommodation with Convenient Location
Indulge in 5-star service at Mövenpick Hotel City Star Jeddah, where elegance meets convenience just steps away from Al Harthy Exhibition Centre. Relax in air-conditioned rooms with flat-screen TVs and pamper yourself with plush bathrobes and free toiletries in the private bathrooms.

Unwind and Dine
Savor culinary delights at the 3 food & beverage outlets, offering everything from authentic Arabic cuisine to a rooftop lounge serving shisha and light snacks. Enjoy a variety of dining experiences without leaving the hotel premises.

Relaxation and Recreation
Take a dip in the year-round outdoor pool, soak up the sun on the terrace, or make use of the free WiFi throughout the hotel. With a 24-hour front desk and a hairdresser on-site, every comfort is at your fingertips.

Book now to experience the perfect blend of luxury and convenience at Mövenpick Hotel City Star Jeddah.

Important information:

Mövenpick reserves the right to refuse bookings with more than 9 rooms, different policies and additional supplements may apply.

Please note breakfast will be replaced by Sohoor during the holy month of Ramadan.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: JED

Location

Guest Reviews

8.3
Based on 1364 reviews
Cleanliness: 7.6
Service: 9.2
Location: 9
Room Quality: 7.8
Amenities: 8.6
Value for Money: 7.6
Food and Beverage: 8
Overall Experience: 8.6
G
Ghada • couple • sa
9
اقامة مريحة
Pros:

الموقع وترتيب الغرف ونظافتها وخدمة الموظفين وبشاشة وجوههم
عملولي ترقية للغرفة واعطوني جناح
شكرا لهم لحرصهم على راحة النزلاء ورضاهم

Cons:

دورات المياه تحتاج الى عناية اكثر في التنظيف

2026-10-31 • via Nuitee
M
May • extended_group • sa
2
2026-10-28 • via Nuitee
1
1085395349 • solo_traveller • sa
10
2026-10-07 • via Nuitee
G
Genevieve • couple • in
10
2026-09-19 • via Nuitee
A
Abbas • solo_traveller • sa
8
2026-09-15 • via Nuitee
N
Naif • couple • sa
3
2026-09-12 • via Nuitee
B
Badeer • solo_traveller • sa
9
2026-09-02 • via Nuitee
B
Badeer • couple • sa
9
الاقامه ممتازه وتجربه مميزه رغم ارتفاع سعر منيو المطعم
Pros:

بالتوفيق

Cons:

اسعار المطعم غاليه جدا

2026-09-01 • via Nuitee
A
Alshahri • couple • sa
9
2026-09-01 • via Nuitee
ابو محمد • solo_traveller • sa
8
2026-08-22 • via Nuitee
G
Gamal • couple • eg
10
Excellent
Pros:

Excellent

Cons:

Excellent

2026-08-08 • via Nuitee
B
Batool • couple • sa
10
2026-08-05 • via Nuitee
M
Mohamed • couple • sa
10
With respect to value for money, the hotel is excellent. I would definitely recommend it for others.
Pros:

The room was spacious, neat and clean. The staff are very friendly and helpful. The hotel is almost new.

2026-08-05 • via Nuitee
N
Nasser • couple • sa
8
2026-07-22 • via Nuitee
S
Shereen • couple • sa
10
2026-07-22 • via Nuitee
D
Daniela • solo_traveller • ro
10
2026-07-22 • via Nuitee
A
Ahmed • solo_traveller • sa
10
2026-07-22 • via Nuitee
W
Waseem • couple • sa
8
2026-07-21 • via Nuitee
G
Gamal • solo_traveller • eg
10
Excellent
Pros:

Fantastic

Cons:

Nothing

2026-07-21 • via Nuitee
H
Hany • solo_traveller • eg
5
2026-07-20 • via Nuitee