DoubleTree by Hilton London Kingston Upon Thames

Hotels
•
Doubletree by Hilton
9 (1255 reviews)
1 Skerne Road , Kingston upon Thames , gb

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Children allowed
Pets allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Restaurant
Room service
Terrace
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Great location
Friendly and helpful staff
Cons:
Room quality concerns
Hygiene issues with breakfast service

Categories

Cleanliness
8.33
The room was nice, but breakfast was sent without being covered, which raises hygiene concerns.
Service
9.8
Staff were very accommodating and friendly, providing excellent service throughout the stay.
Location
9.84
Great location for shopping and close to the train station, making it very convenient.
Room Quality
8.29
Some rooms didn't live up to expectations for a superior rating, but others were spacious and lovely.
Amenities
8.82
Standard amenities offered, but a coffee machine and better TV channels were expected.
Value for Money
8.78
Generally good value, with some complaints about room quality for the price paid.
Food and Beverage
8.83
Food was quite good, though breakfast serving methods need improvement.
Overall Experience
9.3
Overall a very favorable stay with minor issues that did not overshadow the experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 18:45

Property Description

Luxurious Accommodation
Experience modern comfort in our guest rooms equipped with Smart TVs, premium WiFi, and sleek bathrooms. Upgrade to a room with a private balcony for a touch of elegance.

Dining and Fitness Options
Savor delectable dishes at our on-site restaurant, Hawkers Bar and Brasserie, or enjoy 24-hour room service for ultimate convenience. Maintain your fitness routine at our well-equipped fitness centre.

Convenient Location
Located near Kingston train station and popular attractions like Hampton Court Palace, our hotel offers easy access to explore the city. Plus, enjoy proximity to Bentall shopping centre and Rose Theater for entertainment and shopping options.

Book your stay at DoubleTree by Hilton London Kingston Upon Thames for a perfect blend of luxury and convenience.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LHR

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 12 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: Yes
  • Entrance Leveled: Yes
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: Yes
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
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Guest Reviews

9
Based on 1255 reviews
Cleanliness: 8.33
Service: 9.8
Location: 9.84
Room Quality: 8.29
Amenities: 8.82
Value for Money: 8.78
Food and Beverage: 8.83
Overall Experience: 9.3
P
Patrycja • couple • gb
9
2026-05-16 • via Nuitee
K
Kate • solo_traveller • gb
10
Superb
Pros:

Location staff went out of there way to help amazing definitely be returning

Cons:

Nothing

2026-05-10 • via Nuitee
D
Dayle • couple • gb
7
2026-05-04 • via Nuitee
S
Sarah • extended_group • gb
8
Pros:

V helpful & friendly reception staff, loved the welcome cookie, comfy beds, peaceful room, great location, fully adjustable a/c & not too loud), nice toiletries.

Cons:

Expensive, bar staff were slow as (busy chatting to each other), not enough milk or teabags in room, spare towels missed as hidden in cupboard.

2026-05-03 • via Nuitee
A
Andreea Mahu • solo_traveller • ro
8
2026-05-02 • via Nuitee
S
Sarah • solo_traveller • gb
9
2026-04-30 • via Nuitee
L
Lamia • couple • iq
10
2026-04-29 • via Nuitee
L
Lamia • solo_traveller • iq
10
Pleasant and enjoyable. The staff were very friendly and helpful
Pros:

Pleasant and enjoyable. The staff were very friendly and helpful

Cons:

None

2026-04-24 • via Nuitee
G
Graham • couple • gb
8
2026-04-24 • via Nuitee
L
Lamia • couple • iq
9
Enjoyable and pleasant
Pros:

Everything

Cons:

None

2026-04-22 • via Nuitee
M
Margarita • solo_traveller • gr
8
Returning customers
Pros:

Decoration of corridors and room, nice exterior design, friendly staff, quiet hotel, very warm, feels very safe, great location. Clean everywhere, nice breakfast/restaurant room.

Cons:

Breakfast poor and only until 09:30 on weekdays. Should be open for longer. I am a returning customer, breakfast is poorer, used to be better. No individual yogurts, no nutella spread, less variety of sweets, of cheeses and cold cuts, no pancakes, poor variety of eggs. Double Tree should have better and richer breakfast buffet.

Room service only if you ask in advance. We didnt want to be disturbed before noon so we had no cleaning service which is restricting.

2026-04-22 • via Nuitee
S
Saurabh • solo_traveller • hk
10
2026-04-21 • via Nuitee
B
Barbara • solo_traveller • gb
9
2026-04-20 • via Nuitee
N
Nick • couple • im
8
2026-04-20 • via Nuitee
C
Cara • couple • gb
9
Great location, clean and comfortable rooms
2026-04-19 • via Nuitee
S
Susan • couple • gb
9
Excellent hotel in an ideal location, definitely stay again.
Pros:

Loved the location of hotel, minutes from the centre of Kingston and close to the bus stop for Heathrow. Very quiet and a lovely breakfast. Also the cookie on arrival was so good.

Cons:

As we were only staying two nights there wasn’t housekeeping and so coffee and milk was not replenished.

2026-04-19 • via Nuitee
K
Kirsty • couple • gb
9
Great room, great staff, amazing cookies!
Pros:

Great location, very welcoming.

Cons:

The price was very high but it is London so…

2026-04-14 • via Nuitee
L
Lucy • couple • gb
8
2026-04-12 • via Nuitee
K
KristjanD • solo_traveller • is
9
2026-04-08 • via Nuitee
S
Stephen • couple • nz
8
An enjoyable
Pros:

The location of the room was great overlooking a quiet leafy street. It was remarkably quiet apart from the occasional train passing. Buffet breakfast was most enjoyable. All things considered it was an enjoyable stay.

Cons:

Having to actively opt in for room service doesn't really go with the standard of hotel - it should be actively opt out. Bed mattress a little hard for us both

2026-04-08 • via Nuitee