DoubleTree by Hilton London Kingston Upon Thames

Hotels
Doubletree by Hilton
9 (1194 reviews)
1 Skerne Road , Kingston upon Thames , gb

Children allowed
Pets allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Restaurant
Room service
Terrace
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Great location
Friendly and helpful staff
Cons:
Room quality concerns
Hygiene issues with breakfast service

Categories

Cleanliness
8.33
The room was nice, but breakfast was sent without being covered, which raises hygiene concerns.
Service
9.8
Staff were very accommodating and friendly, providing excellent service throughout the stay.
Location
9.84
Great location for shopping and close to the train station, making it very convenient.
Room Quality
8.29
Some rooms didn't live up to expectations for a superior rating, but others were spacious and lovely.
Amenities
8.82
Standard amenities offered, but a coffee machine and better TV channels were expected.
Value for Money
8.78
Generally good value, with some complaints about room quality for the price paid.
Food and Beverage
8.83
Food was quite good, though breakfast serving methods need improvement.
Overall Experience
9.3
Overall a very favorable stay with minor issues that did not overshadow the experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 18:45

Property Description

Luxurious Accommodation
Experience modern comfort in our guest rooms equipped with Smart TVs, premium WiFi, and sleek bathrooms. Upgrade to a room with a private balcony for a touch of elegance.

Dining and Fitness Options
Savor delectable dishes at our on-site restaurant, Hawkers Bar and Brasserie, or enjoy 24-hour room service for ultimate convenience. Maintain your fitness routine at our well-equipped fitness centre.

Convenient Location
Located near Kingston train station and popular attractions like Hampton Court Palace, our hotel offers easy access to explore the city. Plus, enjoy proximity to Bentall shopping centre and Rose Theater for entertainment and shopping options.

Book your stay at DoubleTree by Hilton London Kingston Upon Thames for a perfect blend of luxury and convenience.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LHR

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 12 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: Yes
  • Entrance Leveled: Yes
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: Yes
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

9
Based on 1194 reviews
Cleanliness: 8.33
Service: 9.8
Location: 9.84
Room Quality: 8.29
Amenities: 8.82
Value for Money: 8.78
Food and Beverage: 8.83
Overall Experience: 9.3
K
KristjanD solo_traveller is
9
2026-04-08 via Nuitee
S
Stephen couple nz
8
An enjoyable
Pros:

The location of the room was great overlooking a quiet leafy street. It was remarkably quiet apart from the occasional train passing. Buffet breakfast was most enjoyable. All things considered it was an enjoyable stay.

Cons:

Having to actively opt in for room service doesn't really go with the standard of hotel - it should be actively opt out. Bed mattress a little hard for us both

2026-04-08 via Nuitee
M
Michaela couple gb
10
2026-04-06 via Nuitee
L
Lee couple gi
10
Absolutely brilliant 👌👌👌😊
Pros:

Everything was great 😊

Cons:

I loved everything

2026-04-06 via Nuitee
金子 solo_traveller jp
10
2026-04-05 via Nuitee
S
Sarah couple gb
10
2026-04-05 via Nuitee
R
Roberto couple br
8
2026-04-04 via Nuitee
G
Guy solo_traveller gb
9
Very pleasant
Pros:

Clean, warm and quiet

Cons:

Nothing in particular

2026-04-04 via Nuitee
N
Nazeem solo_traveller za
9
2026-04-01 via Nuitee
L
Lee couple gb
10
2026-04-01 via Nuitee
T
Tina couple gb
8
Pros:

It was very central and staff where very professional

Cons:

Bed was hard

2026-03-29 via Nuitee
J
Julie couple gb
9
2026-03-27 via Nuitee
R
Rachel solo_traveller gb
10
Pros:

Good location, room very spacious and comfy

Cons:

Stay was perfect, nothing I could fault

2026-03-25 via Nuitee
S
Stephanie couple gb
5
Pros:

The beds were comfortable and the room was clean and pleasant The breakfast was good for £10 pre booking price and the staff were very helpful.

Cons:

The large shower head fell off and sprayed water all around the bathroom - we were unable to shower properly after this.

2026-03-23 via Nuitee
N
Naomi couple gb
10
2026-03-23 via Nuitee
A
Andrea couple de
9
Pros:

Sehr nettes Personal, zentrale Lage des Hotels...

2026-03-22 via Nuitee
N
Norbert couple hu
10
2026-03-16 via Nuitee
F
Fiona couple ie
10
Highly recommend.
Pros:

Really enjoyed our stay in this hotel. The beds are comfy, lovely shower, clean rooms, quiet cleaners, no banging doors, helpful and friendly staff. Great central location. Would highly recommend.

2026-03-16 via Nuitee
N
Natalie couple gb
10
Pros:

Everything was amazing

Cons:

Absolutely nothing

2026-03-13 via Nuitee
R
Ram couple fi
8
2026-03-13 via Nuitee