Best Western Plus Chandler Hotel & Suites

Hotels
•
Best Western Plus
9 (820 reviews)
7101 West Sundust Road , Chandler , us

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Electric bicycle charging station
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Terrace
Express check-in/check-out
Safety deposit box
Fax/photocopying
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Good breakfast
Value for money
Cons:
Issues with room cleanliness
Check-in delays
Worn mattresses

Categories

Cleanliness
8.46
Several mentions of cleanliness, though some concerns about dust and lack of thorough cleaning.
Service
9.43
Many reviews praised staff for being friendly and helpful.
Location
9.47
Consistently noted as a great location, convenient for travel.
Room Quality
7.92
Some concerns about mattress quality and cleanliness, though overall comfort was noted.
Amenities
8.95
Acknowledged for good breakfast options, but some issues with room amenities.
Value for Money
9.41
General agreement on good value for the price.
Food and Beverage
9.46
Frequent positive notes on breakfast quality and variety.
Overall Experience
8.93
Overall good experiences, despite some issues; a few guests indicated reluctance to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-18 22:17

Property Description

Modern Accommodations with Free WiFi

The Best Western Plus Chandler Hotel & Suites offers contemporary and comfortable rooms with free WiFi, perfect for both leisure and business travelers. Some rooms even feature a convenient kitchen for added convenience during your stay.

Convenient Amenities for a Relaxing Stay

Enjoy the fitness center, business center, and vending machines with drinks all available on-site for your convenience. The 24-hour front desk staff is bilingual, ensuring a smooth and welcoming experience for all guests.

Nearby Attractions and Accessibility

Located close to popular attractions such as the Hall of Flame Firefighting Museum and Phoenix Zoo, as well as being within reasonable distance from Phoenix-Mesa Gateway Airport, the hotel's location offers both entertainment and accessibility for guests.

Book your stay at Best Western Plus Chandler Hotel & Suites for a delightful and convenient experience.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: PHX

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 12 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Property Accessibility

Total Disability Score: 7.71
Public Area
  • Hill Located: No
  • Ramp: No
  • Entrance Type:
  • Entrance Leveled: Yes
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: Yes
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: Yes
  • Elevator Visual Signs: Yes
  • Lifts Accessible: No
Show all accessibility features

Guest Reviews

9
Based on 820 reviews
Cleanliness: 8.46
Service: 9.43
Location: 9.47
Room Quality: 7.92
Amenities: 8.95
Value for Money: 9.41
Food and Beverage: 9.46
Overall Experience: 8.93
R
Rose • couple • us
10
Pros:

Everything was perfect .. girl at check in was amazing

Cons:

Nothing

2026-06-01 • via Nuitee
C
Clara • extended_group • us
9
2026-05-31 • via Nuitee
A
April Knapp • solo_traveller • us
1
Filthy, Loud, Horrible Management and Housekeeping!
Pros:

I stayed here last year because I have a conference nearby so I thought I'd try it again... Big mistake!

Cons:

This place seriously went downhill in the last year. It took three attempts to get a room without someone already in it. I walked in on people in bed. The guy at the front desk said a lot of the new staff had not been checking people in correctly. The floor in the room was filthy this time.
I was kept up all night the second night with guys hanging out in the courtyard outside my room. That staff member refused to do anything about it with me calling every hour until 3:30 a.m. so I finally had to call the Gila River Police department. I left several messages requesting management to call me back but they are yet to do so.

Update: The response from management below is an absolute lie!!! No one EVER called me or left me a message. I checked my account and there was never any credit applied to my charges. If they left messages and gave a discount to someone, it certainly wasn't me! This response only adds insult to injury! If I don't hear from management and receive a refund ASAP, I will continue to escalate this issue!

2026-05-31 • via Nuitee
R
Rebecca • extended_group • us
9
Nice start
Pros:

Friendly Staff and great location

2026-05-29 • via Nuitee
D
diana • solo_traveller • us
10
2026-05-28 • via Nuitee
A
Andre • family_with_children • us
10
The lady at the front desk that checked me in was cool, she deserves a raise.
Pros:

Clean and quiet

2026-05-27 • via Nuitee
H
Haley • couple • us
5
Great but front desk needs more training on the computer.
Pros:

The location and breakfast bar was fantastic

Cons:

The beds were extremely hard and the pillows were incredibly flat and uncomfortable, but the biggest issue was with checkout.

I specifically told the front desk employee that I wanted to make sure all charges were paid because I keep most of my money in savings and didn’t want an overdraft fee. I asked twice if I was good to go, and both times I was told “don’t worry about it.”

Four days later, the hotel processed the snack charge anyway and overdrafted my account, causing a $35 overdraft fee. A $20 snack purchase became a $50 charge because I relied on the information given to me by staff.

Had I been correctly informed that the charge would process later, I would have transferred money immediately and avoided the issue entirely. Very frustrating experience.

2026-05-26 • via Nuitee
C
Curley • family_with_children • us
7
Pros:

Like the place has kitchen and space area.
Room was great!

Cons:

Need some repair bathroom sink drainage, cleaning inside the sofa seat, single seat chair not working at all, and it's peeling from the seat. A/C was great, no heat.

2026-05-26 • via Nuitee
L
Lopez • couple • us
10
Location is the center of our stopping area.
Pros:

Loved room #313, next stay would definitely recommend 313. Love the hotel location as well.

Cons:

Checking out at 11AM!

2026-05-26 • via Nuitee
A
Aguero • solo_traveller • us
10
Pros:

Close to casinos

Cons:

We liked everything we don't have any negative feedbacks

2026-05-21 • via Nuitee
G
Gregg Rawlings • solo_traveller • us
7
Great value for a single night stay.
Pros:

I really liked the shower, the shower nozzle worked spraying water evenly and effectively, unlike many other hotel rooms I have been in. I also enjoyed how high the shower head was, it was so nice because I didn't have to duck to get into the water.

Cons:

Overall the entire hotel could use a refresh. It just had that feel that it used to be a great hotel, but now it is really just an ok hotel.

2026-05-21 • via Nuitee
G
Golembiewski • solo_traveller • us
10
Pros:

Breakfast was great!

Cons:

A bar would have been nice!

2026-05-21 • via Nuitee
M
Mark • solo_traveller • us
10
2026-05-18 • via Nuitee
K
Kamila • solo_traveller • cz
9
2026-05-18 • via Nuitee
N
Nickel • family_with_children • us
8
It was fine. Nothing special.
Pros:

Service was nice.

Cons:

Candy bars. We're overpriced.

2026-05-17 • via Nuitee
K
Keys • solo_traveller • us
9
2026-05-15 • via Nuitee
S
Smith • couple • us
10
Excellent location by the highway and casino. Room clean. Night employee pleasant/ helpful.
Pros:

Breakfast was good with choices.

Cons:

There was no fruit available on any of the 3 days.

2026-05-15 • via Nuitee
J
Joanne • family_with_children • nl
7
Helemaal prima als uitvalbasis na de rodeo in chandler
Pros:

Fijne bedden, vriendelijk personeel

Cons:

Klein zwembad,

2026-05-12 • via Nuitee
C
Crystal • solo_traveller • us
8
2026-05-11 • via Nuitee
T
Tamara • solo_traveller • us
10
Pros:

Great stay!

2026-05-06 • via Nuitee