DoubleTree by Hilton Madrid-Prado

Hotels
•
Doubletree by Hilton
9.3 (276 reviews)
Calle San Agust?n, 3 , Madrid , es

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Children allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Restaurant
Room service
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
Facilities for disabled guests
See all facilities

Review Highlights

Pros:
Friendly staff
Clean and modern rooms
Excellent breakfast
Great location

Categories

Cleanliness
9.25
The hotel was spotless, smelt lovely, and the rooms were lovely.
Service
9.75
Exceptional service from staff, always attentive and helpful.
Location
9.25
Excellent location close to museums and attractions.
Room Quality
9.25
Rooms were clean and well-equipped.
Amenities
9.25
Amenities included a good breakfast and a Michelin-starred restaurant.
Value for Money
9.05
Overall good value especially for the location and amenities.
Food and Beverage
8.95
Good breakfast and an amazing sushi restaurant.
Overall Experience
9.65
Outstanding overall experience; would definitely recommend.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-11 23:52

Property Description

Luxurious Accommodation
Experience comfort and style at DoubleTree by Hilton Madrid-Prado with air-conditioned rooms, modern amenities, and exceptional service. Some rooms even feature a charming patio for a unique stay.

Convenient Facilities
Enjoy the convenience of a fitness centre, free WiFi, and a delicious on-site restaurant. Whether you need room service or assistance from the 24-hour front desk, our hotel has everything to make your stay seamless.

Prime Location
Located near iconic attractions like El Retiro Park and Reina Sofia Museum, our hotel is the perfect starting point for exploring Madrid. With easy access to Atocha Train Station and the airport, your travel plans are stress-free.

Book your stay at DoubleTree by Hilton Madrid-Prado now for an unforgettable experience in the heart of the vibrant city.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 11 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are not allowed.

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: Yes
  • Entrance Door Width: 82
  • Entrance Leveled: Yes
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: Yes
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

9.3
Based on 276 reviews
Cleanliness: 9.25
Service: 9.75
Location: 9.25
Room Quality: 9.25
Amenities: 9.25
Value for Money: 9.05
Food and Beverage: 8.95
Overall Experience: 9.65
H
Hoi Tung Claudia • couple • us
8
Pros:

Location of the hotel is a nice walk from all the tourist attractions. Facilities were good, not the biggest room but spacious enough. Room provided an umbrella which came in handy.

Cons:

We went to the hotel's restaurant (Japanese restaurant) and the chefs preparing our food were all coughing and we unfortunately already ordered nigiri which they were in charge of making... We also explicitly said we wanted tap water once we sat down but they placed an open bottle of mineral water on our table and made us pay for it.

2026-02-14 • via Nuitee
A
ADRIANA • extended_group • br
10
2026-01-20 • via Nuitee
M
Miguel • extended_group • es
10
2026-01-19 • via Nuitee
M
Martin • couple • fr
9
2026-01-19 • via Nuitee
E
Elena Miriam • couple • il
7
I liked everything. All the requests were fulfilled quickly. Next time we will stay at this hotel. Let's just check
Pros:

Very good location, breakfast, room.

Cons:

There was no hot water in the shower.

2026-01-18 • via Nuitee
B
Brian • couple • gb
10
2026-01-17 • via Nuitee
T
Timothy • family_with_children • gb
10
Excellent
Pros:

Clean and comfortable room . Very quiet.

Cons:

Nothing

2026-01-10 • via Nuitee
E
Emiliano • couple • pt
8
2026-01-10 • via Nuitee
V
VASILIKI • couple • gr
8
Pros:

Location

2026-01-08 • via Nuitee
M
Meszéna • couple • hu
9
2026-01-08 • via Nuitee
E
emilio • solo_traveller • ch
7
2026-01-06 • via Nuitee
B
Bogdan ilie • family_with_children • ro
10
2026-01-06 • via Nuitee
E
Erika • couple • lt
7
2026-01-05 • via Nuitee
V
Violeta • couple • bw
1
2026-01-05 • via Nuitee
F
Frances • couple • pr
10
2026-01-05 • via Nuitee
D
Duygu • couple • tr
9
Merkezi ve temizdi ,yatak çok konforluydu.
Pros:

2025-2026 yeni yılını bu otelde girmek istedik.Gayet güzeldi. Temizdi .güleryüzlü ekip.Yardımseverlerdi.

Cons:

Deluxe oda dışındaki odaların camları şehire manzaralı değil ,iç kısma bakıyor.Dolayısı ile seçim yaparken dikkat edilebilir. Ufak bir fark ücreti ile (Günlük15€ ile) oda müsaitliği varsa değişim yapabiliyorlar.

2026-01-02 • via Nuitee
F
Fatima • couple • au
10
2025-12-30 • via Nuitee
M
Marina • solo_traveller • lv
10
2025-12-17 • via Nuitee
O
Otto • solo_traveller • cr
10
Espectacular !
Pros:

La localización

Cons:

No aplica. Todo estuvo muy bien

2025-12-14 • via Nuitee
D
Dermot • couple • ie
10
Perfect.
Pros:

Excellent in every aspect. Staff amazing (great chats with Daniel ☺️). Spotless, everything you need, beautiful decor. Oh! Did I say… wonderful staff. Well done.

2025-12-13 • via Nuitee