Palette Legian Beach

The safe in the room is basically on the floor. One has to lie flat on the floor to open it.
The lounges & umbrellas at the pool are falling apart.

It was atrocious, no hot water for 4 days.
Toilets continuously running door handles came off. nails sticking out and boards missing around the pool. Water running out of the a/c and making the tiles very dangerous. Safes would not work.
Water leaking from the roof in the bathroom in 3 rooms.
Rooms were not booked properly.
Gave us a room and put someone else in the next day.
Very unsafe place and need and needs a lot of work
Still waiting on booking.com to contact me
I don’t know how you can give us 400 odd for 13 people and think that this is acceptable!
In Australia we would not be allowed to let some one stay in a place with no hot water for several days.

Also one of outlet travellers were given a master key for all rooms cause they could not fix his room key.
How many other people would have this and be able to walk into our rooms.

We also had to get the rooms clyagain before we even went in there it was very dirty.

Please contact me on
0456922938

The hotel has not done maintenance on the pool area.
Dangerous wooden boards.
Service & food standard needs to improve
The staff keep the rooms clean.

I have stayed here when it was Zest, it was clean, simple and with amazing staff. We booked it this time for one night while waiting for a late flight, expecting somewhere to leave our bags, use the pool in the heat, shower and freshen up, and have a bed for the kids to rest.

Unfortunately, it is nothing like it was previously. In my opinion, the property is now a serious health and safety hazard. There was mould, urine stains, broken items, a cloudy pool and a rooftop deck that was uneven and breaking through. The chairs were sun-damaged and broken, and the fence was extremely rusted and wobbly. I would be genuinely concerned someone could lean against it and fall from the roof.

The room was equally unacceptable, with mould in the pillows, a urine stain on the mattress, stained bedding and a strong mould smell - I actually purchased cleaning products so I could clean the shower floor before using it.

What was once a clean, simple and well-run budget hotel has deteriorated significantly. I would not recommend staying here in its current condition.

Buffet breakfast

Pillows were to hard

Didn't get the room we paid for, kept getting told that we could get it later
I got bed bug bites, identified by the Chemist!!
Pool wasn't available
Food was average

So dirty. Staff need to be cleaning more. Towels smelt. Linen has holes in it. When you get into bed it feels greasy. Does not feel clean and fresh. Bathroom tiles and door unclean. Dinning room cushions need a deep clean they are all stained and dirty. Pool was closed for at least a third of our stay.

Very dirty. Towels smelt, dirty bathrooms, when you climb into bed, the sheets feel greasy, not fresh and clean. Swimming pool closed several times - for 2 days at a time. Dinning room cushions extremely stained and dirty. Couch in lobby broken.

Definitely gone down since palette take over, pool steps green, decking dangerous such a shame for one if my favourite places. Hopefully they will do some renovations. Great value for price though.

Bathroom was dirty, soap scum and mould in the shower. Floors filthy, mould on the walls over bed head. Window roller blind was literally falling apart when being used

Had a lot of hassles checking in as the staff's English was not good but upgraded to a balcony room next day. Unfortunately, there were no towels in the room and had to wait 3 hours and 2 phone calls before a towel arrived. Very disappointed that neither the hotel or the bar restaurant accepted card payment only cash. Fridges are very small, don't like the card system for power to the room. I think that tea and coffee making facilities should be added to the rooms to bring it up to standard with other hotels. Safe is easy to operate and use. No hot water to the vanity basin.

The property used to be cleaner, pillows need to be replaced and bathroom towels very old.