Palette Legian Beach

breakfast was disaster. very poor service. 30 minutes for get toast, and serve with a nut of 2 gram of butter.

Good for solo travellers or groups of. Facilities a bit dated.

After staying at this hotel for the last 10 years, it has recently been taken over by new management in India. The once beautiful infinity pool is now putrid with mould and dirt and strange orange stuff growing in the pool. As soon as I saw what has become of this once lovely hotel, I demanded my money back and booked elsewhere. AVOID THIS PLACE!

No working room door, no flushing toilet, window latches broken, TV didn't work. Unfortunately Palette was terrible to the point I would even stay there for even 1 night.

Since being changed from The Zest to Palette with a new owner, this place has gone downhill

Pool well its green, towels grey and stink, run out of milk in Cafe if you could call it that..plus a heap more bad stuff
Look, once a great place, now a dump.

Prévoir des boules quies, de la musique dans les bars autour jusqu’à 23h.

Rundown everything is broken mould everywhere. Painted over mould , no maintenance on the property. Beds dirty & bed linen dirty with holes & tears. Towels stained& smell even though apparently washed. Pool area moss all at bottom of pool. Broken timber decking pops up when you walk on it, nails raised trip potential Hazard. Rails rusted corroded. Broken seat in foyer mildew on lights above reception desk. I’m rundown

The curtains in the room were hanging off the pelmet, the poolside area has deteriorated so badly! I have stayed here since it opened-the sun beds are badly worn and need replacing, there were two working umbrellas, in places the decking was very dangerous-the new manager was getting things done, I hope he has a list to work through!

The safe in the room is basically on the floor. One has to lie flat on the floor to open it.
The lounges & umbrellas at the pool are falling apart.

It was atrocious, no hot water for 4 days.
Toilets continuously running door handles came off. nails sticking out and boards missing around the pool. Water running out of the a/c and making the tiles very dangerous. Safes would not work.
Water leaking from the roof in the bathroom in 3 rooms.
Rooms were not booked properly.
Gave us a room and put someone else in the next day.
Very unsafe place and need and needs a lot of work
Still waiting on booking.com to contact me
I don’t know how you can give us 400 odd for 13 people and think that this is acceptable!
In Australia we would not be allowed to let some one stay in a place with no hot water for several days.

Also one of outlet travellers were given a master key for all rooms cause they could not fix his room key.
How many other people would have this and be able to walk into our rooms.

We also had to get the rooms clyagain before we even went in there it was very dirty.

Please contact me on
0456922938

The hotel has not done maintenance on the pool area.
Dangerous wooden boards.
Service & food standard needs to improve
The staff keep the rooms clean.

I have stayed here when it was Zest, it was clean, simple and with amazing staff. We booked it this time for one night while waiting for a late flight, expecting somewhere to leave our bags, use the pool in the heat, shower and freshen up, and have a bed for the kids to rest.

Unfortunately, it is nothing like it was previously. In my opinion, the property is now a serious health and safety hazard. There was mould, urine stains, broken items, a cloudy pool and a rooftop deck that was uneven and breaking through. The chairs were sun-damaged and broken, and the fence was extremely rusted and wobbly. I would be genuinely concerned someone could lean against it and fall from the roof.

The room was equally unacceptable, with mould in the pillows, a urine stain on the mattress, stained bedding and a strong mould smell - I actually purchased cleaning products so I could clean the shower floor before using it.

What was once a clean, simple and well-run budget hotel has deteriorated significantly. I would not recommend staying here in its current condition.