The Concord Hotel & Suites

Hotels
8.4 (1193 reviews)
31 Wangapala Road, off 5th Parklands , Nairobi , ke

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Free
Children allowed

Facilities

Health or beauty spa nearby
Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Family rooms
Lift / Elevator
See all facilities

Review Highlights

Pros:
Clean rooms
Friendly staff
Comfortable beds
Good breakfast
Cons:
Pool was under maintenance
Air conditioning issues
Rude staff

Categories

Cleanliness
7.59
Some reviews mentioned issues with cleanliness and maintenance.
Service
8.86
Positive mentions of friendly staff and good service, despite some negatives.
Location
8.8
Great location mentioned in reviews, contributing positively.
Room Quality
8.55
Guests stated that the rooms were comfortable and cozy.
Amenities
7.88
Negative feedback regarding the pool and other facilities.
Value for Money
8.34
Mixed sentiments on pricing and value, with some reviews indicating overcharging.
Food and Beverage
8.69
Compliments on the breakfast and restaurant offerings.
Overall Experience
8.46
General consensus is a favorable stay, balancing positives and negatives.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 00:15

Property Description

Luxurious Five-Star Accommodation
Located in Nairobi, The Concord Hotel & Suites offers a lavish experience with an indoor heated swimming pool, spa, and fitness centre. Each air-conditioned room features modern amenities like a flat-screen TV and a minibar for your comfort.

Culinary Delights and 24-Hour Room Service
Indulge in a variety of dining options on-site and take advantage of 24-hour room service for a truly convenient stay. Tea and coffee facilities in each room ensure you can relax with a hot beverage anytime.

Convenient Location and Business Services
Situated near Nairobi National Museum and Westgate Shopping Mall, the hotel also offers a business centre and free private parking. For added convenience, Kenyatta International Conference Centre is just a short distance away.

Book your luxurious stay at The Concord Hotel & Suites for an unforgettable experience.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: NBO

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children from 4 years old to 12 years old stay for US$35 per person per night when using an available extra bed.
    People 13 years old and over stay for US$50 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.4
Based on 1193 reviews
Cleanliness: 7.59
Service: 8.86
Location: 8.8
Room Quality: 8.55
Amenities: 7.88
Value for Money: 8.34
Food and Beverage: 8.69
Overall Experience: 8.46
M
Mitesh • solo_traveller • gb
7
Pros:

Comfortable beds

Cons:

TV channels did not work properly, dark room even during the day -had to keep lights on all time.

2026-04-12 • via Nuitee
F
Fazal • solo_traveller • ke
2
2026-04-11 • via Nuitee
B
BP • solo_traveller • nl
7
2026-04-11 • via Nuitee
R
Rahab • solo_traveller • de
8
Prima
Pros:

Alles war gut

Cons:

Saft (das war nur Wasser und Zucker kein Direktsaft

2026-04-10 • via Nuitee
S
Siphar • family_with_children • bi
7
Pros:

Location

2026-04-09 • via Nuitee
S
shahid • couple • pk
10
2026-04-08 • via Nuitee
M
Manojkumar • solo_traveller • ug
8
2026-04-07 • via Nuitee
S
shahid • solo_traveller • pk
10
2026-04-07 • via Nuitee
S
shahid • couple • pk
10
2026-04-07 • via Nuitee
S
shahid • couple • pk
10
2026-04-07 • via Nuitee
S
Saiprasanna • solo_traveller • fj
10
Pros:

Good and clean

Cons:

Nothing

2026-04-05 • via Nuitee
M
MOHAMED • family_with_children • ke
10
2026-03-31 • via Nuitee
M
Mustafa • couple • ke
10
enjoyable
2026-03-30 • via Nuitee
O
Otermans Institute • extended_group • gb
8
Pros:

The room was really good, very spacious! The location was also great and the staff was very friendly.

Cons:

The swimming pool was quite small and not deep at all.

2026-03-24 • via Nuitee
A
Alnoor • solo_traveller • ke
10
2026-03-24 • via Nuitee
K
Karl • couple • is
8
Cons:

þegar eg kom á hotelið þá var ég látin fá herbergi sem ég pantaði ekki . það var miklu minna og ódýrara en .að sem ég pantaði online og hafði borgað fyrir , en það var leiðrétt eftir að ég talaði við afgreiðslustúlkuna

2026-03-24 • via Nuitee
M
Mercy Titilayo • solo_traveller • ng
10
10/10 experience. Will be back!
Pros:

Everything. Very homey and excellent staff, super clean room with daily room service and delicious breakfast with atleast 3 restaurants to choose from. I loved it here.

Cons:

Nothing.

2026-03-23 • via Nuitee
W
wambeo • family_with_children • ke
10
Pros:

The staff were friendly

Cons:

I liked everytging

2026-03-17 • via Nuitee
K
Kayalvizhi • solo_traveller • ae
5
Just okay
Pros:

Location

Cons:

Services

2026-03-14 • via Nuitee
C
Chetan • solo_traveller • ug
8
2026-03-12 • via Nuitee