Hotel MS

Hotels
8.5 (59 reviews)
Portal Guerrero #17 entre calle 4 Pte y Calle Hidalgo Col. Centro , Cholula , mx

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Children allowed

Facilities

Non-smoking rooms
Restaurant
Room service
Family rooms
Luggage storage
Safety deposit box
Fax/photocopying
Tour desk
Ironing service
Currency exchange
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Clean facilities
Cons:
Noisy rooms
Limited amenities
Some cleanliness issues

Categories

Cleanliness
7.75
Several guests mentioned concerns about cleanliness, particularly in relation to products causing allergies and lack of room upkeep.
Service
9.25
Many reviewers highlighted the friendly and accommodating staff as a strong point.
Location
9.75
Numerous guests praised the location as excellent, central, and convenient.
Room Quality
7.75
Some comments indicated issues such as hard mattresses and lack of windows in the rooms.
Amenities
7.25
Limited mentions of amenities, with some complaints regarding cleaning products and bathroom functionality.
Value for Money
8.75
Guests deemed the price reasonable for the location and services offered.
Food and Beverage
8.75
The restaurant was generally well-reviewed, though some noted limited room service.
Overall Experience
8.75
Overall, guests felt positive about their stay, despite minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 08:21

Property Description

Luxurious Accommodation
Hotel MS in Cholula offers elegant 4-star rooms with modern amenities including free WiFi, flat-screen TVs, and comfortable bedding. Each room is equipped with a private bathroom and a safety deposit box for your convenience.

Convenient Services
Enjoy a hassle-free stay with 24-hour front desk assistance, airport transfers, and room service available at Hotel MS. The tour desk can help you explore nearby attractions like Acropolis Puebla and Estrella de Puebla. Luggage storage is also provided.

Nearby Attractions
Located close to the International Museum of the Baroque and Biblioteca Palafoxiana, Hotel MS is the perfect base for exploring the cultural wonders of Cholula. The hotel's proximity to Hermanos Serdán International Airport makes it a convenient choice for travelers.

Experience luxury and convenience at Hotel MS. Book your stay now!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: PBC

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children ages 1 and older are allowed.
    Children from 1 year old to 10 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

Location

Guest Reviews

8.5
Based on 59 reviews
Cleanliness: 7.75
Service: 9.25
Location: 9.75
Room Quality: 7.75
Amenities: 7.25
Value for Money: 8.75
Food and Beverage: 8.75
Overall Experience: 8.75
M
MARÍA JOSE • extended_group • es
8
Cómodo hotel en el zócalo de San Pedro de Cholula
Pros:

En el zócalo De San Pedro de Cholula, con una terraza muy animada. Camas amplias y comodísimas, limpieza impecable. Tanto Claudia como Alicia amables y atentas, siempre con esas hermosas sonrisas .

Cons:

Por el tipo de edificación, la iluminación de las habitaciones entra por unas claraboyas estrechas. Las habitaciones de la planta baja son algo oscuras. Nos cambiaron amablemente al primer piso, más luminoso

2026-02-13 • via Nuitee
F
Francis • couple • it
5
Buena ubicación y ya
Pros:

La ubicación

Cons:

Las campanas De la Iglesia empiezan a sonar desde las 5.45am por lo que no se duerme bien y se escucha todo el ruido de la calle y de las demás habitaciones. La cama es incómoda, poca iluminación, las griferías no funcionaban bien, aunque teníamos el desayuno incluido era muy restringido y solo incluía una taza de café, la adicional se pagaba.

2026-02-09 • via Nuitee
K
Kenneth • couple • us
7
Good for what it was , safe clean functional.
Pros:

Nice location on zocolo, nice king bed.

Cons:

Spotty hot water and very tiny room with no table or chair

2026-01-27 • via Nuitee
R
Rodrigo • family_with_children • mx
9
2026-01-26 • via Nuitee
J
Juan Carlos • couple • mx
10
2026-01-26 • via Nuitee
J
JUAN • solo_traveller • mx
6
Cons:

la regadera muy mal

2026-01-19 • via Nuitee
L
Lois • couple • mx
8
Served its purpose, Clean and great location friendly staff
Pros:

Location was excellent. Check in and check out fast and friendly. Room had no real windows and kind of felt like a cave. Mattress very hard. Great for a quick 1 or 2 night getaway.Basic minimum room

Cons:

No real windows

2026-01-03 • via Nuitee
Éva • family_with_children • hu
7
Location is gold, but noisy
Pros:

Location, staff is very nice and helpful, cleaning every day!

Cons:

Its noisy. If you do not sleep very well or with earplug, it is a hard time.

2025-12-31 • via Nuitee
M
Mariana • couple • mx
10
El personal fue muy amable
Pros:

La ubicación es muy buena

2025-12-30 • via Nuitee
G
Gabriela • family_with_children • mx
10
Pros:

En general muy bien.

Cons:

Que los productos que utilizan para la limpieza del lugar ocasionaron alergia a una persona asmática y otro con bronquitis crónica.

2025-12-30 • via Nuitee
G
Guillermo • couple • mx
5
Está ok para una sola noche
Pros:

La ubicación y el precio

Cons:

La limpieza de la habitación y las instalaciones

2025-12-26 • via Nuitee
L
Leandro • couple • mx
10
2025-12-11 • via Nuitee
A
Armin • couple • at
7
Ok
Pros:

Die Lage war gut

Cons:

Zimmer sehr hellhörig, WC defekt, Sprschprobleme mit dem Personsl

2025-12-04 • via Nuitee
S
Sofia • solo_traveller • us
10
Excellent!! Well worth the price
Pros:

Very friendly and accommodating staff, modern and clean facilities in a good location within the city

2025-11-21 • via Nuitee
A
Ariadna • solo_traveller • mx
10
2025-11-16 • via Nuitee
F
Fabiola • extended_group • mx
9
Pros:

la ubicación y la practicidad. Un buen lugar para solo llegar a dormir.

Cons:

los baños no bajan. No hay nada de presion del agua. Cualquier uso requiere de bajarle varias veces.

2025-11-10 • via Nuitee
A
Aparicio • couple • mx
9
Buena
Pros:

La limpieza de la habitación, y la ubicación

Cons:

No ponen pasta dental

2025-11-05 • via Nuitee
F
Flores Juárez • family_with_children • mx
10
2025-11-04 • via Nuitee
R
Rebeca • solo_traveller • mx
8
Pros:

La ubicación

2025-10-26 • via Nuitee
P
Patricia • family_with_children • us
10
Good place
2025-10-22 • via Nuitee