Holiday Inn - Jonesboro by IHG

Hotels
•
Holiday Inn Hotels & Resorts
7.5 (169 reviews)
2908 Gilmore Dr. , Jonesboro , US
+1 870-333-5100

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Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Business center
Family rooms
Lift / Elevator
Laundry
See all facilities

Review Highlights

Pros:
Comfortable beds and pillows
Friendly, welcoming staff
Great, convenient location close to restaurants
Clean/organized in many stays
Good breakfast variety (when accessible)
Cons:
Inconsistent cleanliness (hair, unvacuumed floors, musty smells)
Breakfast access/charging confusion (sometimes advertised as included but charged)
Misleading deposit information for locals
Missing amenities (extra blankets, laundry detergent, empty coffee/utensil stations)
Occasional room maintenance issues (TV, headboard)

Categories

Cleanliness
6
Mixed signals: several guests praised cleanliness, but multiple reports of unvacuumed floors, hair in the bathroom, musty smells, a spill not mopped, dirty headboard and overflowing lobby trash indicate inconsistent housekeeping.
Service
9.75
Generally very positive — staff repeatedly described as friendly, welcoming and polite. Some process issues (breakfast access, deposit discrepancies) required extra steps, but staff were helpful when shown confirmations.
Location
9.75
Consistently praised: convenient location close to restaurants and attractions, noted repeatedly as a strong positive by guests.
Room Quality
7
Mostly comfortable rooms and beds reported, but issues include musty odors in some rooms, suites indistinguishable from standard rooms, occasional maintenance problems (TV, headboard).
Amenities
6.5
Amenities show gaps: breakfast availability/charging confusion, missing extra blankets, lack of detergent packs for laundry, and empty coffee/utensil stations reported by guests.
Value for Money
6
Mixed value: comfortable clean stays for many, but guests reported being charged unexpectedly for breakfast, misleading deposit information for locals, and other small service gaps that reduce perceived value.
Food and Beverage
7
Breakfast had variety and positive notes, but access/control by staff (asking to pay even when included) and occasional shortages/empty stations created friction for guests.
Overall Experience
8
Overall mixed-to-positive: many repeat and satisfied guests praising comfort, staff and location, but a number of significant cleanliness and amenity/process issues led to inconsistent experiences.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:42

Property Description

Modern Accommodations
Holiday Inn - Jonesboro offers air-conditioned rooms with free WiFi and flat-screen TVs. Each room includes a private bathroom and cozy seating area.

Convenient Amenities
Guests can enjoy a daily American breakfast and access to the on-site fitness center. The non-smoking property also features a 24-hour front desk with helpful staff ready to assist.

Ideal Location
Located just 4.8 km from Arkansas State University and near popular attractions like Centennial Bank Stadium, Holiday Inn - Jonesboro is the perfect choice for travelers visiting Jonesboro.

Book your stay at Holiday Inn - Jonesboro, an IHG Hotel for a comfortable and convenient experience.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Door Width: 82
  • Entrance Leveled: Yes
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
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Guest Reviews

7.5
Based on 169 reviews
Cleanliness: 6
Service: 9.75
Location: 9.75
Room Quality: 7
Amenities: 6.5
Value for Money: 6
Food and Beverage: 7
Overall Experience: 8
T
Tim • couple • us
10
2026-10-27 • via Nuitee
B
Brian • family_with_children • us
10
2026-10-26 • via Nuitee
A
Alicia • couple • us
8
Our stay was short, overnight, had a surgery scheduled early the next day.
Pros:

Comfortable bed and 2 pillows not just one.

Cons:

Questioned if the floor got mopped, seen a small spill in the doorway of the bathroom.

2026-10-15 • via Nuitee
S
Sherron • solo_traveller • us
10
2026-08-17 • via Nuitee
J
John • couple • us
8
Pros:

Location and clean

Cons:

I had a suite and could not tell the difference between that and a standard room.(same square footage). Also on booking.com website breakfast was included. It was not.

2026-08-06 • via Nuitee
D
David • couple • us
1
Pros:

Didn’t get to stay

Cons:

Didn’t get to stay and they lied about the deposit amount on the booking site for locals

2026-08-03 • via Nuitee
S
Shanika • family_with_children • us
10
Very peaceful and pleasant!
Pros:

Cleanliness, the staff, comfy beds, and location.

2026-07-17 • via Nuitee
S
Shelby • solo_traveller • us
8
No complaints other than a musty smell in the room.staff were all very nice
Pros:

Location was great

Cons:

The room was a little musty..but it was clean

2026-07-12 • via Nuitee
R
Rich • couple • us
10
Great place will stay again if in area
Pros:

Clean, organized, staff very welcoming

Cons:

Zero

2026-06-19 • via Nuitee
S
Shoemaker • couple • us
9
2026-06-11 • via Nuitee
B
Billie • family_with_children • us
10
We stay multiple times a year. Wouldn’t stay anywhere else
Pros:

Everything is fantastic

Cons:

Nothing

2026-05-26 • via Nuitee
A
Ashley • family_with_children • us
3
Close to restaurants but DIRTY. Would not recommend.
Pros:

The location of the property was nice, close to restaurants so you did not have to drive. Staff were friendly.

Cons:

When you first walk into the property, it seems clean and well maintained. When you get into your room, it is a different story; no trash bags in the trash cans, bathroom had public hair all over, floor needed vacuumed, tv barely worked, and the headboard needed cleaned.

Would not recommend anyone to stay here.

2026-05-24 • via Nuitee
M
Milholland • family_with_children • us
9
Very comfortable and cozy
Pros:

Very clean and nice

Cons:

Wasn’t free breakfast:/

2026-05-24 • via Nuitee
A
Anne Marie • family_with_children • us
4
We expected more from Holiday Inn
Pros:

The rooms were comfortable, clean and quiet. Staff was polite. Lots of variety at breakfast.

Cons:

You can't just walk in to the breakfast area and serve yourself. Instead, the front desk staff stops you and asks if you want to pay for it, even if it's included in your room reservation (in my case). Very awkward and inconvenient. They didn't have a record of it, so I had to pull up an email confirmation and show it to them just to get breakfast. Trash cans in the lobby were overflowing. Several items were empty (coffee pots, utentils, etc). We were told there were no extra blankets. We wanted to do laundry but no detergent packs were for sale up front, or available from housekeeping.

2026-05-12 • via Nuitee
D
Davidson • solo_traveller • us
8
2026-05-01 • via Nuitee
D
Decker • family_with_children • us
8
2026-03-28 • via Nuitee
A
Amanda • family_with_children • us
9
2026-03-22 • via Nuitee
N
Nikki • couple • us
2
Would not stay again
Pros:

The location was convenient

Cons:

They conveniently “forgot” to give me the breakfast coupon I paid extra for- I had to ask for it, the TV outside in patio area didn’t work, breakfast French toast in chafer was burnt to a crisp, you had to ask for water at breakfast- it’s free so I think you can afford to put it out as self serve, no forks out, no bowls out, we had water in our ice bucket in our room which was clearly from the last guest, no filtered water available anywhere in hotel, the lighting in the room is terrible- the work desk has no light even near it, hallways were dark, the young lady working the breakfast was working very hard and always on the move, everyone else working at the hotel last night and today was sitting at the front desk.

2026-03-21 • via Nuitee
L
Laura • couple • us
10
The stay was wonderful with the exception of the quality of the breakfast.
Pros:

It was an updated facility. Beds were super comfortable. Staff were very helpful and friendly. Breakfast staff included.

Cons:

Breakfast. The food was mediocre at best.

2026-03-02 • via Nuitee
W
William • family_with_children • us
8
2026-01-22 • via Nuitee