Holiday Inn Express & Suites Greenwood Mall by IHG

Hotels
•
Holiday Inn Express
8.6 (334 reviews)
300 North Creek Blvd , Greenwood , US
+1 864-889-8900

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Consistently clean rooms and property
Comfortable beds
Friendly and helpful staff
Good, convenient location
Renovated/updated decor and furnishings
Accessible coffee (updated machines) and good breakfast options
Pool available and enjoyed by guests
Cons:
Inconsistent housekeeping (must request; sometimes late)
Occasional maintenance/pest issues (small roach, rust in tub, wet floor by AC)
Noise from groups/children and pool horseplay
Breakfast service problems (broken juice dispenser, poor replenishment)
Last-minute room changes / booking handling without compensation
Some rooms smaller after changes; pillows could use upgrade

Categories

Cleanliness
9
Multiple guests repeatedly praised rooms and property as very clean; a few isolated issues (small roach sighting, rust stains in tub, occasional delayed housekeeping) slightly tempered an otherwise strong cleanliness record.
Service
8.3
Staff frequently described as great, polite and helpful at check-in/check-out, but some service inconsistencies noted (housekeeping not automatic or sometimes very late, issues around room changes and lack of compensation, communication gaps).
Location
9
Most reviewers called the location good or excellent and convenient; one comment noted it was 'off the main drag,' but overall location sentiment is very positive.
Room Quality
9
Many mentions of spacious, updated rooms with comfortable king beds and fresh decor; a few guests reported smaller replacement rooms or minor maintenance issues (wet floor near AC, rust in tub).
Amenities
8.6
Amenities like a warm pool, updated coffee machines and 24/7 coffee access were appreciated; some negatives around pool noise (groups) and broken juice dispenser during breakfast period.
Value for Money
8
Generally perceived as fair given renovations and comfort, though value was reduced for some guests by last-minute room changes without price adjustment and occasional service lapses.
Food and Beverage
8.1
Breakfast received mostly positive mentions (good breakfast bar, bacon praised), but there were complaints about items (eggs) and a broken juice dispenser with poor replenishment practices.
Overall Experience
8.8
Majority of stays described as pleasant, relaxing and likely to return; outings marred for some by noise from groups/teams, housekeeping policy issues, or isolated maintenance/service problems.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:42

Property Description

Convenient Location & Modern Amenities
Located in Greenwood, Holiday Inn Express & Suites Greenwood Mall offers a seasonal outdoor pool, free WiFi, and a shared lounge. With Lake Greenwood State Recreation Area just 28 km away, our hotel provides a perfect blend of convenience and comfort.

Comfortable Rooms with Scenic Views
Each room at our hotel is equipped with a desk, flat-screen TV, and a private bathroom. Some units offer refreshing pool views, adding an extra touch of relaxation to your stay. Enjoy a cup of coffee from the in-room coffee machine while taking in the picturesque surroundings.

Relaxing Sun Terrace & Exceptional Service
Unwind on our sun terrace or take a refreshing dip in the pool. Our 24-hour front desk, business center, and luggage storage ensure a hassle-free stay. Book your stay at Holiday Inn Express & Suites Greenwood Mall for a memorable experience.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: GSP

Location

Guest Reviews

8.6
Based on 334 reviews
Cleanliness: 9
Service: 8.3
Location: 9
Room Quality: 9
Amenities: 8.6
Value for Money: 8
Food and Beverage: 8.1
Overall Experience: 8.8
F
Flen • couple • us
10
2026-10-29 • via Nuitee
A
Alan • couple • us
10
The stay was nice and relaxing
Pros:

The property was very clean

2026-10-18 • via Nuitee
A
Andrews • couple • us
10
The staff was great
Pros:

Clean

2026-10-07 • via Nuitee
T
Tamara • couple • us
10
Pros:

Everything

2026-10-07 • via Nuitee
J
Joyce • solo_traveller • us
10
Pros:

The location, and the hotel very clean.

Cons:

Need more chairs or stool additional would be nice. Rust stains in the tub.

2026-09-17 • via Nuitee
J
Jackie • family_with_children • us
10
2026-09-14 • via Nuitee
K
Kathy • couple • us
10
Great stay, Great hotel!
Pros:

The room was super nice, clean, and spacious. King bed was very comfortable. the breakfast was very good. Especially liked the updated coffee machines. Fresh coffee at your fingertips!

Cons:

n/a

2026-09-13 • via Nuitee
L
LaJuanta • solo_traveller • us
9
Cons:

I saw a small roach and the facilitvpuld use some attention.

2026-09-11 • via Nuitee
A
Altagracia • couple • us
10
2026-09-10 • via Nuitee
W
Wendy • couple • us
7
Pros:

Comfortable beds and room was clean.

Cons:

We stayed here at the same time as a little league team. The only complaint was the noise from the kids. Both nights we had to call the receptionist about jumping and running right above our room. The last night of our stay, there was a lot of horseplay at the pool that was disturbing. I could deal with the pool since it did close at a certain time. It would have been nice if our room was away from where the kids were.

2026-09-08 • via Nuitee
M
Michelle • couple • us
10
The stay was nice
Pros:

Great customer service

Cons:

Everything was nice

2026-09-07 • via Nuitee
B
Brenda • solo_traveller • us
9
Pros:

We've stayed at this location several times and have always been happy with the staff and the rooms are always clean and the beds are comfortable.

Cons:

I really don't have any complaints.

2026-09-01 • via Nuitee
T
Thompson • extended_group • za
8
We will definitely stay there again
Pros:

The Holiday Inn Express was well located. It looked like this Holiday Inn had recently gone through a renovation as the decor was fresh and lovely in the sitting areas, the carpets looked new and the bedroom decor, furniture and bedding looked new. The bedroom and bathroom were well sized with plenty of space to move around. Coffee was available throughout the day (in the foyer). It was great to have access to the swimming pool (40 deg celcius and humid)

Cons:

On checking in, we were not informed that daily cleaning of our room needed to be requested. Even when requested, it sometimes only happened at 4pm (very late)
For breakfast, the juice dispenser was broken for the duration of our 6 night stay and no alternative was offered. When food was consumed, we were told that no more would be made (even though it was 45 minutes before the end of breakfast period)

2026-08-26 • via Nuitee
R
Randy • couple • us
9
It was a very pleasant stay. The breakfast bar was very good.
Pros:

Nice, quiet, clean setting

Cons:

Nothing

2026-08-26 • via Nuitee
M
Matt • extended_group • us
10
Great staff on check in and check out. Clean room.
Pros:

Clean
Cold AC

Cons:

Off the main drag
Pillows could use an upgrade

2026-08-24 • via Nuitee
H
Howard • solo_traveller • us
8
2026-08-24 • via Nuitee
J
John • couple • us
10
All in all it was a great stay,
Cons:

I don't like having to request that my room be cleaned daily!

2026-08-24 • via Nuitee
K
Kelle • extended_group • us
10
2026-08-20 • via Nuitee
A
Antje • extended_group • de
7
Für unseren Zeck alles in Ordnung, jedoch nicht für einen längeren Aufenthalt. Kein Urlaubshotel.
Pros:

Sehr nettes Personal!

Cons:

Zimmer wurde nur nach Beanstandung sauber gemacht und Handtücher gebracht.

2026-08-20 • via Nuitee
C
Cindy • couple • us
10
2026-08-18 • via Nuitee