Alaskan Hotel and Bar

While the hotel’s location is excellent - right in the heart of Juneau’s tourist area - unfortunately, that was the only positive aspect of our stay. The convenience of the location simply does not outweigh the poor hospitality and lack of customer care we experienced. I normally enjoy supporting small independent businesses like this one, but this stay has made me seriously rethink where I choose to spend my money going forward. Having stayed in both luxury hotels and unique properties with character, I know that basic professionalism and genuine guest care should be standard regardless of price or style.
Disliked · Upon our arrival to this property we made our way to our room only to discover it was not the Family Loft with two queen beds we had specifically booked. Instead, we were given a room with one queen bed and a pull-out couch. When I returned to the front desk, I was told the booked room was occupied by a long-term tenant and unavailable. While I understand availability issues can arise, the hotel had been in direct contact with me through the booking platform’s messaging system prior to our arrival and never mentioned this problem. It appeared they chose not to inform us, likely to prevent us from canceling. The pull-out couch was in poor condition, making it impossible for our adult family member to get a decent night’s sleep. The queen bed was also uncomfortable, with our feet elevated in an awkward position. The window was broken and OPEN at least 2 inches. We did not expect a luxury resort, but we did expect the room type we reserved. Most concerning was the staff’s response. Rather than showing empathy or offering solutions, they became defensive, blaming the booking company and stating the room had been unavailable for weeks. Since I booked December 6th, this lack of notification wasted our time and created unnecessary inconvenience. I politely requested compensation for just one night due to the inconvenience, which I believe was more than reasonable. Unfortunately, the hotel made no effort to resolve the situation or make things right despite my several follow-ups. Prospective guests should be aware: while the location may seem convenient, the poor communication, room inaccuracies, and indifferent customer service made this a frustrating experience we would not repeat. To make matters worse, the hotel was crazy loud until 3am due to the bar adjacent to the property, making rest nearly impossible. We will be visiting Juneau several times a year in the coming years with August 2026 being our next stay, sadly we cannot support this small business.

While the hotel’s location is excellent - right in the heart of Juneau’s tourist area - unfortunately, that was the only positive aspect of our stay. The convenience of the location simply does not outweigh the poor hospitality and lack of customer care we experienced. I normally enjoy supporting small independent businesses like this one, but this stay has made me seriously rethink where I choose to spend my money going forward. Having stayed in both luxury hotels and unique properties with character, I know that basic professionalism and genuine guest care should be standard regardless of price or style.

The vintage was authentic right down to the smell of old boiler smell, i didnt mind it
The water was good and hot
I actual liked the bar downstairs open mic, and karaoke was fun fit right in with the locals.
Honest folks called me to tell me i left my shoes.

We loved the history and story behind the Alaskan hotel , its era , its décor , the richness of fabrics , interior decor , plush velvet beautifully decorated bedrooms

Karl , was very obliging and offered us an amazing bedroom with no extra cost on our second night which we really appreciated experiencing its uniqueness and charm , so a big thank you to Karl

Location was perfect

Bed smell nice

History and location

bed, room

Location

Nice decor and comfortable bed

Great location

Oud historisch hotelletje in stadscentrum
Super goeie communicatie
Gezellige bar

Die sehr originelle Einrichtung hat mir gefallen. Daraus resultierende Einschränkungen hinsichtlich des Komforts und der Ausstattung waren mussten akzeptiert werden.

Property was perfectly located and had tons of character, we had a blast!