Holiday Premium Resort

After reading a lot of negative reviews I was really worried about coming to this hotel, but honestly it really isn’t that bad.

We travelled in a large family of 10, everything from 6months to 88years. Very fortunately the ones in our group that needed to be in the quiet part of the hotel did stay in the quiet part! I strongly recommend booking this as a preference. If you are on the side with the shops etc. it’s very loud very late and the rooms really aren’t soundproof at all.

The pool is great - yes there is a queue of people for sunbeds area opening up. If you care enough to go in this queue you get a good sunbed with shade every time. I cared so I queued and it was really no bother. Also, there are plenty of sunbeds in the water park next door so there is always somewhere to park yourself for the day.

The water park isn’t great from an accessibility perspective, and those in our group that where elderly could do the walk over the stairs and bridge. There really should be an accessible option to access.

The food was in general good and I was happily surprised given the reviews. However, there was a very strange 3 days over a weekend (fri-sun) where the quality of the food plummeted and it was inedible. We did wonder if the head chef had taken some time off because it was completely different and dreadful.

The crèche was fantastic for our son, we didn’t want to leave him so we did the stay & play which was lovely and the staff were all brilliant with him.

I wouldn’t come back here, purely because of the lack of consistency with the food but it was a nice week and there are a lot of positives.

Stayed here only because grandson's US soccer team had to stay at this resort for week-long kids' football camp. Vast, dated complex with minimal staffing in late November. Spacious but old, ill-equipped rooms. Mediocre buffet food. Isolated location, with a highway between hotel complex and beach. Definitely need a rental car to go anywhere eg restaurants outside. There's a huge pool and play areas for kids, but the place is pretty dire for adults. Full board was overall poor value. Don't recommend at all if you want a taste of southern Spain, rather than a "resort experience" in a tourist bubble.

Travelled as a family of 4, 2 adults and two 12 year old girls for a long weekend taking advantage of a school INSET day.

Whilst we made the best of it, it was a little lacking on things to do when the weather wasn’t so good and was quite far out of Benalmádena.

We still enjoyed, no complaints re the food, staff or our room. Just not a lot to do in the rain.

No queuing for sunbeds lol 😂

Would return, just not in November!

Me and my friends (8ppl) stayed in the hotel for 5 nights. We literally got back home last night and we already missing it.This is a huge hotel with lots going on. Rooms like apartments. Separate kitchen, bathroom with two sinks,bathtub and shower cabin ,so basically two ppl can have shower the same time if they want ,living space and good size bedroom. Lots of room space. Sea view or mountain, panoramic lifts. Food was good. Different things every day. Staff in the restaurant were helpful and smiling despite working hard every day. Behind the bar staff was also polite ,smiling and always happy to offer you nice drink or cocktail. The girl Faith who was behind the bar is absolutely the winner .Her spirit,welcoming,and hospitality is absolutely spot on.She is a little gem.Keep doing it girl you doing great.We are so glad we met you..
We were end of season pretty much ,a week before the hotel closes and lots of the entertainment areas were closed. Activities were poor. But in total we spend a wonderful time there. We will be recommending this place to our friends.

We stayed here for 5 nights in November, out of season so we know it wouldn't have much open during the off season. The hotel itself is fine, its showing signs of a budget hotel and could really use some TLC in places.

The Room:

The room was okay. The beds are big enough and we was given a nice room with a sea view, can not knock the view at all, we must have been given a self catering room as it was huge, it had a kitchen, huge bathroom, huge balcony, lounge area and bedroom, the room is very outdated and could do with an upgrade, the mattress are NOT the best, didn't sleep very well they are very lumpy and uncomfortable. Room was cleaned everyday and to a good standard.

The food:

This was disappointing for us, when we go all inclusive we know what to expect, repetitive food, the food was luke warm we never once ate something that was hot, not enough vegetable choice only once during our 5 night stay that we had carrots, more choice of vegetables would have been nice.

Entertainment:

Entertainment was average, we didn't stay for it most evenings as it was just "Okay" singers not for us, they had the entertainment in middle of the hotel where all the rooms are, very annoying if you want an early night because it goes onto about midnight, there is a stage outside so I am guessing it is outside during the summer.

Staff:

The staff are great, especially in the restaurant, plates are cleared quickly and they are very polite as for the cleaners.

Some of the bar staff a rude, not a hello, thanks.. but only the odd few.

Cant comment on the pool as we never used it!

Would I stay here again?

Probably not, food was a massive let down for us. The hotel itself is fine if you have children but I would not recommend it if you are a couple, its quite away from everything so youll need to get a taxi or the bus.

Inside was freezing, especially in the evenings. Even though it was cold outside the air conditioning was on and all of the fire exit doors were open. The food was terrible, cold, tasteless and repetitive.

We had a great week. Room and cleaning was good. Receptionists efficient and helpful.
Quite a few things had closed at the end of October but not really a problem for us.
The food was however average and often not hot e.g. we didn't find any hot chips (french fries) across the whole 7 days of our stay. But not a great issue in the greater scheme of things. The themed meals evenings were a good idea.
The transfers worked well and the TUi rep very helpful

Half way through..... wish we had booked a longer stay

While the hotel is a distance from both fuengirola and benalmadena, it is a gem.

Staff here are accommodating and friendly. We booked this holiday as a celebration of passing our college Spanish exams, and all the staff were happy to take time and help us practice.

From reception, restaurant and bar, all staff are very friendly and patient enough to help us with our Spanish (or lack of).

Brene, Irene, francesca y alejandro and many more staff, are all so welcoming

Half way through our holiday and wishing we'd have booked a longer stay.....

Alicia y Clarissa

Great family hotel. Although classed as Benalmadena the nearest beach is a 15 mins walk to Fuengirola so very convenient. There is a bus just outside that runs regularly alii Inf the coast.
Complex is 3 hotels and a beach club, all facilities can be used foc if all inclusive board basis is chosen. Hotel is a little tired and we were told it was going to be refurbished, even so it was quite impressive. Hotel entertainment was a little lacking but the TUI entertainment team were amazing. Can’t praise them enough - full on all day and night, friendly, talented and very hardworking.
Main pool had gentle sloping sides all round so ideal for little ones and the once a week pool party was a highlight although there was something going on every day. Sunbeds a plenty although the hotel wasn’t full and plenty of room in the beach club with lots of different areas for little ones to enjoy.
Dining room was pleasantly not like a cafeteria and food was high standard with plenty of choice with themed nights . Coffee machines had queues at busy times at breakfast but beer and wine on tap on a self serve basis in all bars during rest of day. Staff very friendly and helpful.
Beds very comfortable and the sheets were so soft I just wish I’d asked where I could buy them from - fabulous.

I spoke with Mark and he has very professional and helpful.He was very understanding and gave me a really good deal.I strongly suggest to use them.

best time ever at holiday village costa del sol the food in the restaurant was amazing the staff reption was very helpful the staff in the restaurant and all the bars are really nice people the entertainment team is the best team ever this year big shout out to reece who always has a smile

We arrived home yesterday after the most fantastic week at this incredible hotel and are already missing it! From start to finish, everything was seamless, welcoming, and full of fun. Here’s how our stay went…

Check-In

We arrived around noon on Sunday 5th October and were greeted with the warmest welcome from TUI rep Spike, who instantly made us smile. He gave my son a HV passport lanyard – and even handed one to my teenage daughter so she didn’t feel left out. Such a thoughtful touch! We were then pointed towards the welcoming drinks – a lovely, refreshing start.

Because we’d already checked in online, the process at reception was super quick. Our room bands were ready in envelopes, and after providing a credit card, we were all set. Even better, our rooms were ready early, so we could head straight there. Reception staff were so friendly and upbeat – what an AMAZING first impression!

Rooms

We stayed in rooms 130 and 131, both with stunning pool and sea views. Honestly, stepping out onto the balcony for the first time took our breath away – absolutely beautiful.

The rooms were huge, modern, spotless and well thought-out. The bathroom deserves its own paragraph – it was enormous, with a rainfall shower that was FANTASTIC, a separate bath, Jack & Jill sinks, and more than enough space for everyone to get ready comfortably. Fresh, fluffy towels were changed daily, and all the essentials were provided.

The kitchen area was well equipped (even though we were all-inclusive, we appreciated the facilities), and the lounge area gave the kids their own little space to relax, complete with sofa beds, table and chairs, and plenty of storage. The bedroom was spacious with comfy beds, lots of wardrobe space, and room under the bed to tuck suitcases away – great design! Aircon worked perfectly and kept us cool all week.

Food & Drink

WOW. The main buffet restaurant was OUTSTANDING. The variety at every meal was unbelievable – there was something for everyone, and even my fussy eaters were impressed!
Breakfasts had everything imaginable: cereals, pastries, fresh fruit, pancakes, churros, eggs every way possible, bacon, sausages, breads, cheeses, meats, and so much more. Lunches and dinners offered an equally vast selection – salads, pastas, pizzas, meats, fish, rice, vegetables, and endless desserts. Everything was fresh, delicious, and beautifully presented.

The snack bar was another highlight – we ate here most lunchtimes. The baked potatoes melted in your mouth! You could also grab burgers, nuggets, pasta, toasties, fruit, ice cream, and cakes throughout the day.

We tried both à la carte restaurants, and both were AMAZING – great food, attentive service, and a lovely atmosphere.

The bars were just as impressive – every member of staff was friendly, fun, and full of energy. They’d dance, laugh, and make you feel genuinely welcome. I’m not a fan of pre-mixed cocktails, but if you mention that, they’ll whip you up a signature creation instead (no idea what was in them, but they were delicious!). The kids loved the refillable slush cups too.

Entertainment

The HV entertainment team were phenomenal – their energy was unreal! They got everyone involved without being pushy, and there was always something going on: quizzes, treasure hunts, foam parties, water games, bingo, pool activities – you name it. Our kids (14 and 11) loved joining in and made loads of friends.

In the evenings, you could choose between HV entertainment (the “Purple Tops”) or the hotel’s own shows (the “Orange Tops”), plus a games room with plenty to do. Some nights were brilliant, others more low-key, but every single night you could see the effort the team put in – they truly give it their all.

Cleanliness

The hotel is spotless. The cleaning team work tirelessly and it shows – everything from the rooms to the communal areas gleamed. Our room was cleaned daily and always looked perfect.

Beach Club

A brilliant addition to the resort – we had so much fun here. It’s well worth spending time there for a change of scenery and a few laughs in the sun.

Overall

This holiday was everything we hoped for and more. The hotel, the people, the food, the views – everything was just AMAZING. We were genuinely gutted to come home.

If you’re reading this wondering whether to book – don’t hesitate! Go for it. You won’t be disappointed. 🌞💛

I had my wedding in the Holiday World beach club and it was the most amazing experience. The staff were absolutely amazing. When they weren't busy making sure we had all the food and drink we needed they were dancing with us and making sure everyone had a great night. Nothing was a problem for them and they couldnt do enough for us. The manager Manuel was so helpful and stayed until the end to make sure we had no issues. We even asked them to order in a drink they dont normally serve for us and it wasn't an issue. I honestly can't recommend this place enough for a wedding. Special mention to Sheikh for his amazing dance moves and keeping the party going all night!
The views were spectacular too :)

Pros:
The staff are the most kind and efficient we have ever met in any hotel in Europe. They are truly amazing professional, helpful, and always smiling. They absolutely deserve the best recognition and payment for their hard work.
The food was good, and the service at the restaurant was excellent as well.
Overall, the kindness and attentiveness of the staff made a big difference in our stay.

Cons:
Unfortunately, we found cockroaches in the gym, which was quite unpleasant.
The bathrooms are unsafe: every time we used the shower, water would spill all over the floor, making it very slippery and dangerous. One of our family members even got a cut on her ankle because the shower door was unstable and moved unexpectedly.
We constantly had to use lots of toilet paper to dry the floor after every shower to avoid slipping.
The room conditions are quite poor — everything looks old and worn out, and several things are falling apart.

Pros:
El personal es el más amable y eficiente que hemos conocido en cualquier hotel de Europa. Son realmente increíbles profesionales, atentos y siempre sonrientes. Sin duda merecen el mejor reconocimiento y una excelente remuneración por su trabajo.
La comida estaba buena, y el servicio en el restaurante fue excelente también. En general, la amabilidad y atención del personal marcaron una gran diferencia en nuestra estancia.

Contras:
Lamentablemente, encontramos cucarachas en el gimnasio, lo cual fue bastante desagradable, muy sucio el gym.

Flott for barna med vannpark tilgjengelig. Mye mat å velge i

Went for 4 nights with husband, son and daughter in law.
Wish we stayed for much longer
Couldn't fault a thing.
The food was great.
The hotel great.
We went all inclusive with tui.great choice
We will all definitely go again. The hotel is not just for kids but for all ages.The staff are lovely.Cant praise holiday village enough

Hyvin.

We cannot fault the hotel or the entertainment staff. Hotel is a little dated but rooms are large and have a small kitchen, lounge dining area and the bedroom has 2 large double beds and a large bathroom. Food was good, our son found something to eat everyday. Close enough to Fuengirola and Benalmadena if you want to go out for something to eat.
Our holiday would have had more stars had it not been for on our last day our cleaning staff stole money from us that was hidden at the back of our wardrobe in clothing. Reception staff were of no help and if honest were not interested. We contacted Tui on app and straight away agreed to look into it, we then went to inhouse rep and he was more than helpful and said he would speak to reception. A member of staff advised its a tricky one, yes i agree but at the end of the day we are still money short. Other guest also mentioned there personal belongings had been rummaged through or money missing. Again hotel and stay till this was brilliant, just house keeping let it down massively.

When we arrived at the hotel, we were not shown the hotel's services, such as towels or the amusement park, etc. The hotel's breakfast was ok, but all the juices were water with artificial coloring. The pool was terrible because the music was playing too loud all the time. The hotel has a big safety risk because the railings are way too low for little children who climb on them. If a child falls down, there is no net underneath. I'm sorry we chose a completely unsuitable hotel for us.

I went with my daughter (2 years old) and partner in September. The weather was amazing the whole time. The hotel was great overall. The staff were very nice, cleanliness was very good. We had our room cleaned every day and bins taken out. We arrived in the night and the hotel has organised to bring food to our room from the restaurant and put it in our fridge which was so thoughtful. The food was very good. Different types of food each night eg Mexican, Japanese, Greek etc and we loved them! Snack bar was perfect as my daughter has lunch before the actual lunch opened it wasn’t a problem because the snack bar had plenty of choices. The bar had chocolate milk on tap!! My daughter was over the moon! The pool area was so child friendly. Fake grass all around the pool which made it so safe for my daughter. Kids pool was ideal for all small children. Entertainment was decent. Very nice playground near the pools too which was handy in the early mornings before we went to the pool. Hotel had a shop which had pretty much everything but very pricey. The only negative about the hotel is the location. It was so far away from shops or anything to do. You need a car or take a taxi to get anywhere. There is a beach near the hotel which is only around 10 minute walk but to get down to the beach it is a loooong flight of stairs. But definitely worth it! The beach was absolutely gorgeous and the water very clean! Overall we loved the hotel very family friendly we absolutely loved our holiday!