Suncoast Hotel & Towers

Hotels
8.4 (1383 reviews)
20 Battery Beach Road , Durban , za

Children allowed

Facilities

Health or beauty spa nearby
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Family rooms
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Cons:
Cleanliness issues
Room quality concerns

Categories

Cleanliness
6.99
The rooms are old and outdated. The carpets are dirty and old, and the toilet had a bad smell.
Service
9.46
Staff were friendly and accommodating, with exceptional service noted by several guests.
Location
9.5
Great location close to the beach and restaurants, well-received by guests.
Room Quality
7.95
Some rooms were noted as dated and not matching a 5-star standard; others had good attributes but some issues.
Amenities
7.98
Some amenities mentioned were lacking, such as the absence of a balcony.
Value for Money
8.44
Good value for location, though some felt that newer hotels might offer better amenities for the same price.
Food and Beverage
7.99
Breakfast options received mixed reviews; some enjoyed the food while others felt there could be improvements.
Overall Experience
8.86
Overall experiences were generally positive despite some criticisms in specific areas.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-06 05:35

Property Description

Luxurious Accommodation with Stunning Views

The Suncoast Hotel and Towers, situated above the Suncoast Casino and Entertainment World, offers modern, air-conditioned rooms with picturesque views of the city or Indian Ocean. Guests can enjoy amenities such as satellite TVs, a refrigerator, and tea/coffee facilities, along with open-plan bathrooms stocked with complimentary toiletries.

Dining Options and Relaxation

Start your day with a delicious breakfast at the Riviera Restaurant, and later indulge in the à la carte menu for lunch and dinner. Unwind in the evening with a cocktail at the Riviera Bar, perfect for a relaxing night in.

Convenient Location and Nearby Attractions

Located just a 5-minute walk from the beach, Suncoast Hotel and Towers is in close proximity to popular attractions like the Durban Country Club, Moses Mabhida Stadium, and Kings Park. Plus, with King Shaka International Airport only 30 km away, arranging an airport shuttle for your convenience is a breeze.

Book your stay at Suncoast Hotel and Towers for a memorable and luxurious experience.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Payment before arrival by bank transfer is required. The property will contact you after you book to provide instructions.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: DUR

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs ZAR 55 per day.

Location

Guest Reviews

8.4
Based on 1383 reviews
Cleanliness: 6.99
Service: 9.46
Location: 9.5
Room Quality: 7.95
Amenities: 7.98
Value for Money: 8.44
Food and Beverage: 7.99
Overall Experience: 8.86
T
Thabile extended_group za
7
2026-03-14 via Nuitee
R
Revania couple za
10
2026-03-14 via Nuitee
R
Rodney couple za
10
Lovely stay amazing spa!
Pros:

Amazing

Cons:

Nothing as they under renovation

2026-03-14 via Nuitee
R
Rai couple sa
10
2026-03-13 via Nuitee
R
Rainier solo_traveller ca
10
2026-03-12 via Nuitee
R
Rainier solo_traveller ae
3
Pathetic, not worth the 13000 Rand paid for it.
Pros:

I booked my Gf in for a stay previously in the junior suit and she loved it. Friendly staff and nice room.

Cons:

I booked her in for 3 nights in the Deluxe Suit because she enjoyed the junior suit and it was a very disappointing experience considering the very high price

The Wi-Fi did not work on my partner’s phone for the entire visit, even though internet is advertised as included, which meant she had to purchase mobile data just to stay connected. The bedroom lights were also constantly flickering, which made the room feel poorly maintained.

Another issue was that there were people sitting on plastic chairs directly outside the room in the hallway, as a political figure was staying on the same floor. This meant she had to squeeze past them whenever entering or leaving the room, which felt intrusive and uncomfortable.

On the final morning, guests on the floor were required to use the staff/service lift because the main lift was reserved for that guest, which was very disappointing. While security arrangements are understandable, other paying guests should not be inconvenienced because of them.

Overall, the stay did not meet expectations. I would appreciate it if hotel management could contact me via email to address these concerns.

2026-03-12 via Nuitee
M
Madeleine solo_traveller za
7
2026-03-12 via Nuitee
M
Morné solo_traveller za
8
2026-03-11 via Nuitee
J
Jerusha couple za
10
2026-03-11 via Nuitee
W
Winnall solo_traveller za
10
2026-03-09 via Nuitee
M
Mr Mhlanga couple za
10
2026-03-08 via Nuitee
V
Veena couple za
10
Lovely staff great amenities good location
Pros:

Everything especially location

Cons:

Nothing

2026-03-07 via Nuitee
P
Phophi solo_traveller za
9
2026-03-06 via Nuitee
A
Anesherie couple za
7
Pros:

The location, the beach, the casino, the restaurants

Cons:

Would have liked the bathroom to have its own area, separate from the bedroom

2026-03-04 via Nuitee
M
Mcmillian solo_traveller za
10
Very exclusive.
Pros:

The location was perfect.

Cons:

Nothing.

2026-03-04 via Nuitee
J
Jerusha solo_traveller za
10
2026-03-04 via Nuitee
P
Philip solo_traveller za
7
Good value, and great position for what I needed.
Pros:

I had breakfast at Havanna, which was really good considering the price... excellent value

Cons:

The smell of my unit was a little musky. Had an almost damp smell which wasnt the most pleasant. Was not overpowering, but noticeable.

2026-03-03 via Nuitee
D
Dave solo_traveller za
8
2026-03-02 via Nuitee
D
Dhavraj couple za
10
2026-03-02 via Nuitee
R
Roneshkumar couple za
9
Outstanding staff
Pros:

Expectional staff. From our arrival until departure.

Cons:

Parking is a nightmare

2026-03-01 via Nuitee