Suncoast Hotel & Towers

Hotels
8.4 (1383 reviews)
20 Battery Beach Road , Durban , za

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Children allowed

Facilities

Health or beauty spa nearby
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Family rooms
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Cons:
Cleanliness issues
Room quality concerns

Categories

Cleanliness
6.99
The rooms are old and outdated. The carpets are dirty and old, and the toilet had a bad smell.
Service
9.46
Staff were friendly and accommodating, with exceptional service noted by several guests.
Location
9.5
Great location close to the beach and restaurants, well-received by guests.
Room Quality
7.95
Some rooms were noted as dated and not matching a 5-star standard; others had good attributes but some issues.
Amenities
7.98
Some amenities mentioned were lacking, such as the absence of a balcony.
Value for Money
8.44
Good value for location, though some felt that newer hotels might offer better amenities for the same price.
Food and Beverage
7.99
Breakfast options received mixed reviews; some enjoyed the food while others felt there could be improvements.
Overall Experience
8.86
Overall experiences were generally positive despite some criticisms in specific areas.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-06 05:35

Property Description

Luxurious Accommodation with Stunning Views

The Suncoast Hotel and Towers, situated above the Suncoast Casino and Entertainment World, offers modern, air-conditioned rooms with picturesque views of the city or Indian Ocean. Guests can enjoy amenities such as satellite TVs, a refrigerator, and tea/coffee facilities, along with open-plan bathrooms stocked with complimentary toiletries.

Dining Options and Relaxation

Start your day with a delicious breakfast at the Riviera Restaurant, and later indulge in the à la carte menu for lunch and dinner. Unwind in the evening with a cocktail at the Riviera Bar, perfect for a relaxing night in.

Convenient Location and Nearby Attractions

Located just a 5-minute walk from the beach, Suncoast Hotel and Towers is in close proximity to popular attractions like the Durban Country Club, Moses Mabhida Stadium, and Kings Park. Plus, with King Shaka International Airport only 30 km away, arranging an airport shuttle for your convenience is a breeze.

Book your stay at Suncoast Hotel and Towers for a memorable and luxurious experience.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Payment before arrival by bank transfer is required. The property will contact you after you book to provide instructions.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: DUR

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs ZAR 55 per day.

Location

Guest Reviews

8.4
Based on 1383 reviews
Cleanliness: 6.99
Service: 9.46
Location: 9.5
Room Quality: 7.95
Amenities: 7.98
Value for Money: 8.44
Food and Beverage: 7.99
Overall Experience: 8.86
A
Ashika • solo_traveller • za
10
2026-04-11 • via Nuitee
V
Vijay • couple • au
5
Disappointed with rooms and they refused to upgrade😌
Pros:

Location friendly staff

Cons:

Tiny rooms
Lifts did not work

2026-04-11 • via Nuitee
M
Matthew • solo_traveller • za
10
2026-04-10 • via Nuitee
J
Joash • couple • za
10
A trusted hotel, no issues at all
Pros:

Well maintained

Cons:

N/A

2026-04-10 • via Nuitee
C
Chantal • couple • za
8
2026-04-10 • via Nuitee
C
Christopher • solo_traveller • za
5
2026-04-10 • via Nuitee
A
Ayesha • family_with_children • gb
6
Fair
Pros:

Location, food and staff were wonderful and always ready to help. They were also efficient when putting any requests through.

Cons:

The quality of the hotel has deteriorated since we last visited. We were promised an interleading room (confirmed on email) which we were told, when we arrived would not be possible. The staff did everything they could to accommodate and ensure our stay was pleasant but ended up in separate rooms. The lift was not working which made wait times long, no hot water for one day, bath plug in the tub was not working so the water kept draining, showers were leaking floors were messed with water. There was something wrong with electrical wiring for the hairdryer in the room so this is clearly not checked. Certain channels were not clear. The staff saw to everything promptly but for the price we paid, we were not impressed.

2026-04-08 • via Nuitee
T
Thamesh • couple • za
6
Honeymoon stay gone wrong
Pros:

The views from our room. The room itself was very nice

Cons:

The staff were not very efficient. On arrival I asked for ice 4 times before it was delivered to my room. Additionally, the room had no towels and I had to request twice before getting the towels. The 1st floor leading to the Casino accommodated some guests who were smoking and drinking and having a party in their room with the door open which I found unacceptable. The lifts didn't work or took forever when they did work. I waited more than 30 minutes for eggs Benedict at breakfast. This stay was booked for my honeymoon and I asked the hotel if they didn't anything extra for the special occasion and was advised that there will be a card and cake in the room. This was not the case at all. I would probably not stay here again.

2026-04-08 • via Nuitee
S
Samuel • couple • za
9
2026-04-08 • via Nuitee
A
Anesh Gokool • couple • za
10
Pros:

The restaurant was under renovation, so we had to have breakfast at another location.

Cons:

Everything else was great.

2026-04-07 • via Nuitee
A
Amogelang • couple • za
9
2026-04-05 • via Nuitee
V
Vivian • couple • za
10
Pros:

The room and views was fantastic

Cons:

There was no hot water in the morning to shower

2026-04-05 • via Nuitee
M
Muhammed • couple • za
10
2026-04-05 • via Nuitee
J
Julia • solo_traveller • za
7
2026-04-04 • via Nuitee
P
Prethamsha • couple • za
8
Pros:

Location is excellent

Cons:

Just too much of renovations at one time

2026-04-04 • via Nuitee
C
CHERENE • solo_traveller • za
10
2026-04-04 • via Nuitee
B
Birgit • couple • de
5
Pros:

Direkt an der Promenade aber im nördliche Teil von Durban, etwas abgelegen

Cons:

Währen des Aufenthalts Renovierungsarbeiten, das Restaurant hate geschlossen und man musste zum Essen in die Mall wo es hauptsächlich Fastfood gab. Sehr amerikanisch, mit großem Casino und Kinderbespassung

2026-04-03 • via Nuitee
S
Sayed • solo_traveller • za
10
2026-04-03 • via Nuitee
S
Sankie • extended_group • za
10
I enjoyed my stay and I would definitely come back again.
Pros:

I loved that everything is just so convenient and you don’t need to spend extra money going somewhere else to get food. I loved the peace and quiet.

Cons:

What I didn’t like about the property is the system of cards to access the floor in the elevator of the rooms which is a bit frustrating.

2026-04-02 • via Nuitee
E
Etienne • solo_traveller • za
8
2026-04-02 • via Nuitee