Serene Park Hotel

Hotels
Lake Road , Thissamaharama , LK
94-71-8112538

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Facilities

Free bicycles on site
Fireplace in lobby
Free WiFi
24-hour front desk
Garden
Designated smoking area
Wheelchair accessible
Picnic area
Elevator
Fireplace in lobby
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Spacious rooms
Good for families
Cons:
AC issues
Chlorine in pool
Cleanliness concerns
Limited food options

Categories

Cleanliness
6.7
Guests had mixed reviews about cleanliness, some mentioned clean washrooms while others complained about the cleanliness of the pool.
Service
8.2
Staff were consistently praised for being friendly, attentive, and helpful, making guests' stay pleasant.
Location
9.2
The hotel's location was a standout feature, with guests appreciating the serene surroundings, proximity to key attractions, and lush greenery.
Room Quality
8.1
Rooms were generally described as spacious, quiet, and equipped with necessary amenities, although some mentioned maintenance issues.
Amenities
7.2
Guests had mixed opinions on amenities, with some praising the food and organized activities, while others found the offerings limited.
Value for Money
7.1
Several guests felt that the property offered good value for money, especially for organizing activities, but others mentioned room pricing discrepancies and maintenance issues.
Food and Beverage
7.3
Food and beverage services received positive feedback overall, with guests praising the breakfast and dinner options. Some guests suggested more variety, especially for vegetarians.
Overall Experience
8.1
Most guests had a positive overall experience, highlighting the friendly staff, beautiful location, and the hotel's efforts to make arrangements for activities like safaris, enhancing the guests' stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-07-11 14:04

Property Description

Recreation Amenities and Views
Indulge in the outdoor pool overlooking a serene garden.

Dining Options
Savor meals at the on-site restaurant or opt for cozy room service.

Convenience and Comfort
Enjoy complimentary Wi-Fi, a fireplace, and daily cooked-to-order breakfasts.

Plan your escape to Serene Park Hotel in Thissamaharama today for a relaxing retreat by Tissa Lake and convenient access to Yala National Park.

Important information:

* No pets and no service animals are allowed at this property.
* Contactless check-out is available.

Check-in and check-out hours:
Check-out: 12:30 PM

Property Policies

  • Pets

    Pets not allowed

  • General

    Individually-wrapped food options are available for dinner

  • Sustainability Certifications

    Property confirms they are implementing guest safety measures

  • General

    Individually-wrapped food options are available for breakfast

  • General

    Individually-wrapped food options are available for lunch

See all policies

Location

Guest Reviews

Cleanliness: 6.7
Service: 8.2
Location: 9.2
Room Quality: 8.1
Amenities: 7.2
Value for Money: 7.1
Food and Beverage: 7.3
Overall Experience: 8.1
J
Judith • couple • es
7
Bien para hacer el safari de Yala
Pros:

la habitación estaba bien, bien ubicado. nos gestionaron el safari de Yala. el wifi iba bastante bien.

Cons:

la piscina estaba muy muy sucia.

2026-07-25 • via Nuitee
E
Eline • solo_traveller • be
4
Pros:

De kamer was netjes en voldoende groot, personeel was vriendelijk en het eten was in orde.

Cons:

Het zwembad was vuil. We zijn er slechts 1 keer in geweest maar zelfs na een douche nadien kleefden we nog. Het zwembad is dus echt geen meerwaarde als je er niet in kan/wil gaan omdat het te vuil is.
We hebben er 1 keer gegeten. Echter moest we 50 minuten wachten op ons eten én drinken terwijl je ergens anders in Sri Lanka gewoon binnen het kwartier je eten hebt en je drinken zeer kort na de bestelling.
1 minpuntje voor de kamer is dat er geen ijskast was, je kan dan ook niets van eigen dranken koel houden.
Aangezien wij een safari deden en hierbij om 4u30 vertrokken hadden wij gevraagd om een ontbijtpakket te kunnen meekrijgen (bij de meeste hotels kan je dit vragen in functie van de safari's die je kan doen in de streek). De manager leek niet zeer gelukkig toen we zeiden dat we de safari niet via het hotel geboekt hadden maar zei vervolgens wel dat het geen probleem was een ontbijtpakket te krijgen bij ons vertrek om 4u30.
Jammer genoeg was er die ochtend niemand te bespeuren en al zeker geen ontbijtpakket.
Het is niet leuk als je het gevoel hebt dat er gewoon tegen je gelogen wordt.

In het algemeen zijn wij dus teleurgesteld over het hotel. De staat van het hotel en faciliteiten komt niet (meer) overeen met de foto's op booking.
We hebben het gevoel dat het hotel niet goed gemanaged wordt en er overal wat tekortkomingen zijn terwijl dit hotel echt de kwaliteiten heeft om een leuk verblijf te zijn, wat het nu jammer genoeg niet was...

2026-07-25 • via Nuitee
L
Lena Marie • couple • de
10
Es war perfekt! Wir würden immer wieder kommen
Pros:

Die Unterkunft ist genau wie auf den Bildern beschrieben und die Lage ist ein Traum mitten in den Feldern und am See! Wir haben von hier aus unsere Yala Safari gemacht und es war einfach perfekt.

2026-07-23 • via Nuitee
A
Ayden • couple • gb
6
2026-07-22 • via Nuitee
L
Lily Rose • couple • fr
7
Super hôtel perdu dans les rizières.
Pros:

La vue et la piscine, perdue dans les rizières.

2026-07-19 • via Nuitee
S
Suma • solo_traveller • mv
10
2026-07-18 • via Nuitee
L
Le Franc • couple • fr
10
Rizières à perte de vue
Pros:

Super hôtel, magnifique vue et très belle piscine. Le personnel est aux petits soins et la chambre est très bien ! Nous avons demandé du jour au lendemain s’il était possible de faire un safari à Uda Walawe, et l’hotel a pu s’occuper de tout pour nous. Nous avons également pu quitter la chambre plus tard afin de rentrer du safari et prendre une douche. le lac de Tissamaharama juste à côté est un plus énorme ! Bref, gros coup de coeur pour cet hôtel. Certainement le meilleur de notre voyage jusqu’à présent.

Cons:

La nourriture n’est pas à la hauteur de la qualité de l’établissement (cf petit déjeuner)

2026-07-17 • via Nuitee
V
Valeria • couple • it
10
Il miglior hotel con rapporto qualità prezzo!
Pros:

L’hotel è da lasciare senza fiato, con un altissimo rapporto qualità prezzo si ha la possibilità di nuotare in una piscina sulle risaie. Le camere sono arredate in modo essenziale ma prevedono tutti i comfort. La zona della Hall/reception funge anche da luogo per colazione (abbondante) e da ristorante, sempre vista risaie. Consiglio vivamente questo hotel non solo per la visuale ed il rapporto qualità prezzo ma anche per la posizione strategica e la buonissima cucina del ristorante!

Cons:

Tutto perfetto!

2026-07-17 • via Nuitee
M
Marie • family_with_children • be
8
Good value for money
Pros:

Super nice location and great staff, confortable room, perfect for a safari in Yalla

Cons:

Unfortunatelly the shower in our room wasn’t working properly

2026-07-16 • via Nuitee
M
Marina • couple • es
10
Lo recomiendo!!!
Pros:

Todo excelente, la ubicación era maravillosa por las vistas que tiene, el personal muy amable en todo momento.

2026-07-14 • via Nuitee
M
Mariajosé • family_with_children • es
10
Nice stay
Pros:

All perfect, nice place

Cons:

-

2026-07-13 • via Nuitee
M
Mereana • solo_traveller • nz
9
Pros:

Lovely outdoor areas on each floor to relax. Great to be outdoors ... but have shade! Place feels secluded and has a lovely private feel to it, being in the middle of rice fields. Pool is nice after a long day at safari. Room was clean and well appointed.

Cons:

Pool needs cleaning ...

2026-07-12 • via Nuitee
S
Sara • family_with_children • fr
10
Bel hôtel au milieu des rizières
Pros:

Très bel hôtel au milieu de rizières, chambre propre et spacieuses avec clim. La piscine est merveilleuse, la terrasse très agréable.

Cons:

Repas un peu onéreux

2026-07-12 • via Nuitee
S
Sérgio • couple • lk
1
Pros:

Nem vale a pena falar. Hoteis de 4 estralas? Simplesmente horrível porco mau muito mau. Deviam ter vergonha de ter este tipo de hoteis. Por isso não confio no vosso site

Cons:

Tudo

2026-07-12 • via Nuitee
S
Sandra • couple • fr
6
Décevant, pas a la hauteur de nos attentes
Pros:

Emplacement très sympa face au lac, belle vue dans les champs, en particulier au coucher de soleil. Convient pour une nuit pour un safari. Il fait frais dans les chambres.

Cons:

Hôtel vieillissant qui présente de nombreuses traces d’usures. En une seule soirée passée, 2 coupures d’électricité ont eu lieue, laissant songeur sur le non respect de la chaîne du froid… La piscine quand à elle ne correspond pas aux photos proposées, premièrement au niveau de la taille, mais surtout au niveau de la couleur (eau verdâtre avec des écosystèmes présents à l’intérieur), nous ne nous sommes pas aventurés, frustrant.
Niveau service, dur de communiquer, concernant le restaurant, 45’ pour préparer des pâtes à la sauce tomate, même si le restaurant est vide…

2026-07-12 • via Nuitee
M
Marta • couple • es
8
2026-07-11 • via Nuitee
S
STEPHANIE • family_with_children • mt
8
Needs maintenance
Pros:

Lots of surrounding land

Cons:

Needs maintenance!
Pool tiles all broken my daughter cut the bottom of her big toe which left her bleeding and limping for days! They didn’t even warn us about it

2026-07-10 • via Nuitee
K
Karina Absalonsen • extended_group • dk
8
Fint hotel i naturskønne omgivelser
Pros:

Hotellet har en rigtig god beliggenhed, hvis man skal besøge Yala National Park. Området er smukt med rismarker og søen på den anden side af vejen, hvilket skaber rolige og naturskønne omgivelser. Der er desuden en sti, som giver nem og hurtig adgang til de nærliggende spisesteder.

Cons:

Vi havde aftalt med personalet, at morgenmaden skulle serveres kl. 08.30, da vi skulle videre til Ella. Der var desværre sket en misforståelse omkring tidspunktet, hvilket gjorde, at morgenmadsoplevelsen ikke blev helt, som vi havde håbet.

2026-07-06 • via Nuitee
A
Akila • extended_group • lk
8
It was good,quite stay
Pros:

Location and the atmosphere

Cons:

Nothing to see

2026-07-04 • via Nuitee
K
KANDEPAN • extended_group • gb
1
Disappointing stay with misleading advertised amenities, poor room conditions, and overcharged safari services.
Pros:

The pool area was the only nice part of the stay and the setting of the property looked pleasant at first.

Cons:

Unfortunately, the stay was very disappointing and several advertised amenities were not actually provided. The safari service was charged around 15 to 20 USD more in person than the price advertised online and on posters at the hotel. When I asked about the difference, staff refused to properly acknowledge or explain it.

The website also said there was a kitchen/restaurant open, but when we arrived, we were told it was closed for renovations. From what we saw, it looked like it could remain closed for several more months, so guests should be aware before booking.

The safari package was also meant to include late checkout and a welcome back drink, but neither were provided. We later found out that other people paid much less for similar safari services elsewhere.

We booked three rooms and all three had problems. My room had no working lock or key, meaning anyone could walk in, and there was no safe to store valuables. In high winds, it felt like the door could open on its own. My parents’ room had no working AC or fan, and staff only apologised. My cousin’s shower did not work, so they had to use our room.

The pool was the only nice feature, but even that was not properly maintained. There was no visible filter, leaves were in the water, and my brother saw a clump of hair at the bottom of the pool. The chlorine also felt very strong and could sting your eyes.

2026-07-03 • via Nuitee