Kigali Marriott Hotel

Hotels
•
Marriott Hotels & Resorts
9 (633 reviews)
KN 3 Avenue , Kigali , rw

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Free
Children allowed

Facilities

Health or beauty spa nearby
Offsite parking discounted rates available
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
See all facilities

Review Highlights

Pros:
Exceptional service
Spacious rooms
Great location
Excellent amenities
Variety in food
Cons:
Buffet could include more international cuisines

Categories

Cleanliness
9
Not explicitly mentioned but implied to be excellent based on general positive reviews.
Service
9.5
Exceptional service from staff members, noted for their friendliness and attentiveness.
Location
9
Described as a great location, walkable to local areas for souvenirs and coffee.
Room Quality
9
Rooms described as spacious and beautiful, contributing to the overall positive experience.
Amenities
9
Mentioned as excellent with notable facilities like the executive lounge and pool.
Value for Money
8.5
Standard quality for this hotel tier, as specific value assessments were not noted in reviews.
Food and Beverage
9
Breakfast and food quality described as beyond expectations with great variety.
Overall Experience
9
Consistently highly rated experience across multiple reviews.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 17:15

Property Description

Luxurious Accommodation in Downtown Kigali

Elegant Rooms with Spectacular Views
Indulge in luxury with floor-to-ceiling windows and private balconies in each room at Kigali Marriott Hotel. Enjoy modern amenities like flat screen HDTVs, minibars, and marble bathrooms for a comfortable stay.

Dining Excellence and Relaxation
Experience culinary delights at Cucina Restaurant offering innovative Italian cuisine, or unwind at the Lobby Bar with a cocktail and city views. For ultimate relaxation, visit the Saray Spa for pampering treatments, stay active at the fitness center, or lounge by the poolside.

Convenience and Services
Benefit from a range of services including a 24-hour front desk, concierge assistance, and currency exchange. Explore nearby attractions like the Kigali Genocide Memorial and Ivuka Arts Studio, with shuttle services and car hire available for your convenience.

Book your stay at Kigali Marriott Hotel for a luxurious and convenient experience.

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 01:00 PM
Airport code: KGL

Property Policies

  • Parking

    Free public parking is possible on site (reservation is needed).

  • Internet

    WiFi is available in public areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 11 years old stay for free when using an existing bed.
    People 2 years old and over stay for US$40 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

9
Based on 633 reviews
Cleanliness: 9
Service: 9.5
Location: 9
Room Quality: 9
Amenities: 9
Value for Money: 8.5
Food and Beverage: 9
Overall Experience: 9
P
Prudence • family_with_children • zw
8
Lovely hotel and kind staff.
Pros:

Clean and convenient location

Cons:

The spa was fully booked and weird smell 🙈

2026-06-06 • via Nuitee
K
Karim • solo_traveller • gb
3
This property needs some overdue maintenance and better customer service. Better options elsewhere.
Pros:

Convenient location and modern premises

Cons:

Windows are single glazed so you hear background noise from the street. None of the appliances in the room were functional (coffee machine, iron and hair dryer). The italian restaurant charged my card $500 instead of $50 and took 30 minutes to resolve the issue.

2026-06-02 • via Nuitee
O
Olalekan • couple • ng
10
Ok
Pros:

Ok

Cons:

None

2026-06-02 • via Nuitee
A
Atong • couple • ae
10
2026-06-01 • via Nuitee
A
Andreas • couple • at
10
2026-06-01 • via Nuitee
Z
Zingha • couple • us
10
2026-06-01 • via Nuitee
S
Sheila • couple • ae
5
2026-05-24 • via Nuitee
4
476alinam • Business
10
Great!
Pros:

Great staff first of all! Mr Enock from the lounge, Mr Fernando, Ms Phibi(spa) and many others! I appreciate everything and looking forward for the next stay!

2026-05-23 • via Tripadvisor
H
hiltzfield • Solo travel • Seoul
6
Rooms can be warm
Pros:

Rooms AC does not go below 24 degrees and the hotel does not have fan, which makes the room abit warm for people who needs cooler rooms. Other than that, hotel service is pretty good.

2026-05-19 • via Tripadvisor
F
Florentine_Gourmet • Business • Washington DC, District of Columbia
10
Very comfortable stay, good service.
Pros:

Spent four nights here on a business trip. Classic Marriott. Comfortable, spacious rooms. Nice pool area. Great hot buffet breakfast. Efficient customer service.

2026-05-14 • via Tripadvisor
A
Antonio • solo_traveller • it
8
Ritorno in una location bella e confortevole
Pros:

Struttura davvero bella e moderna dotata di ogni comfort, incluse piscina, palestra e SPA.
Camere molto ampie e attrezzate, letti comodi, staff estremamente disponibile e sorridente.
Qualche piccolo negozio all'interno, oltre a bar e ristoranti con offerte di food&beverage diversificate.
Colazione da 10 e lode e caffè tra i migliori mai bevuti.

Cons:

Migliorerei la qualità dei cuscini, l'offerta di vino italiano, immancabile in un 5 stelle e troppo carente a maggior ragione avendo un ristorante di cucina italiana all'interno, gli aspiratori di tutte le station di cucina perchè spesso c'è un odore troppo forte nelle aree comuni. Occhio al prezzo perchè anche se struttura di livello, mi sembra davvero troppo alto per essere in Rwanda.

2026-05-08 • via Nuitee
5
540miriamm • Business
10
Excellent
Pros:

Great location. Front desk-Jude, Confiance were great. Excellent room service

2026-05-07 • via Tripadvisor
D
delaneys502 • Business
10
Wonderful experience
Pros:

My experience at the Marriot Kigali was amazing! The rooms were clean, staff was outstanding, and the breakfast every morning was delicious. I appreciate how the staff went above and beyond to help with anything you need, especially Confiance at the front desk. He was great. Its also in a perfect location.

2026-05-02 • via Tripadvisor
N
Nick • solo_traveller • lr
10
2026-05-01 • via Nuitee
T
Toheeb • couple • ca
9
Cons:

NIL

2026-04-29 • via Nuitee
O
opheliah2025 • Friends getaway
2
Check / Confirm Your Bill
Pros:

Marriott charged another persons card for my bill. I checked in on the 23rd of April and checked out the 28th. To date the bill has not been corrected. They’re working with the travel agent who arranged travel for all ten of us. Marriott actually asked me to remain there for an hour because I couldn’t depart until the bill was corrected and had charged me a fee for no show. However we were departing. Check your bill to ensure everything is fine/correct.

2026-04-28 • via Tripadvisor
G
Grant • extended_group • gb
9
Great hotel
Pros:

Best hotel I have stayed in whilst traveling in Africa

Cons:

A little expensive

2026-04-28 • via Nuitee
V
Victor • solo_traveller • ng
9
Great!
Pros:

Very pleasant and helpful staff. Location is great, it is on a hill with great city view. Very clean facilities. Wheelchair accessible from entrance to the room and most of other facilities. No unnecessary elevations. Enough space within the accessible bathroom and facilities at suitable height.

Cons:

The roll-in shower is too high but the staff provided alternative for my stay.

2026-04-27 • via Nuitee
H
Howard • solo_traveller • ae
10
2026-04-27 • via Nuitee
M
Mahananda242 • Solo travel • Al Ain, Emirate of Abu Dhabi
10
Awesome hospitality
Pros:

From the moment I arrived, the experience felt polished and genuinely warm. The team went out of their way to make everything effortless—quick check-in, thoughtful touches in the room, and a level of attentiveness that never felt forced.
The surroundings are just as impressive. The property is beautifully designed, with a refined, elegant atmosphere that carries from the lobby through to the rooms and dining spaces. It’s the kind of place where you naturally slow down and enjoy the setting.
What really stood out, though, was the consistency of the hospitality. Every interaction—whether at reception, housekeeping, or the restaurant—felt sincere and professional.
If you’re looking for a stay that combines comfort, style, and genuinely great service, this is an easy recommendation. I’d return without hesitation.

2026-04-24 • via Tripadvisor