Hotel Principal

Hotels
7.9 (23 reviews)
5 de Mayo 208 , Oaxaca City , mx

Children allowed

Facilities

Non-smoking rooms
Family rooms
Tour desk
Currency exchange
Private check-in/check-out
Outdoor furniture
Staff adhere to local safety protocols
Guest rooms disinfected between stays
Cleaning standards that are effective against Coronavirus
Physical distancing rules followed
See all facilities

Review Highlights

Pros:
Excellent location
Friendly staff
Great service
Cons:
Lack of hot water in showers
Dirty and old beds

Categories

Cleanliness
6.7
Mixed feedback on cleanliness, with some guests mentioning dirty and old beds.
Service
8.3
Service was consistently praised for being friendly and excellent.
Location
9
Excellent location praised by multiple guests for its convenience.
Room Quality
7.8
Rooms received positive feedback for comfort, but some mentioned old and dirty beds.
Amenities
7.2
Mixed feedback on amenities, with complaints about lack of hot water in showers.
Value for Money
6.9
Guests expressed mixed opinions on the value for money, with some feeling it was lacking.
Food and Beverage
7.3
Positive feedback on breakfast and dining services, with suggestions for more variety.
Overall Experience
8
Most guests had a positive overall experience and would recommend the hotel.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-09-05 05:20

Property Description

Central Location in Oaxaca Historic Centre
Hotel Principal is ideally situated in the heart of Oaxaca City, just steps away from major attractions like Oaxaca Cathedral and Santo Domingo Temple.

Comfortable Rooms with City Views
Relax in our cozy rooms equipped with a desk, private bathroom, and complimentary toiletries. Enjoy stunning views of the city right from your window.

Convenient Amenities and Services
Benefit from free WiFi, a 24-hour front desk, and a tour desk to assist you in exploring the vibrant city of Oaxaca.

Experience the best of Oaxaca City at Hotel Principal. Book your stay now for a memorable and convenient visit!

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 5 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Parking

    No parking available.

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

Location

Guest Reviews

7.9
Based on 23 reviews
Cleanliness: 6.7
Service: 8.3
Location: 9
Room Quality: 7.8
Amenities: 7.2
Value for Money: 6.9
Food and Beverage: 7.3
Overall Experience: 8
R
Rezia solo_traveller ch
8
Pros:

Schöner Eingangsbereich, zentrale Lage (20 min zum Busbahnhof, 5 min zur Kathedrale), grosszügiges Zimmer.

Cons:

Kein warmes Wasser

2026-02-12 via Nuitee
V
valderrabano alba family_with_children mx
9
Pros:

Es un inmueble muy bonito , las habitaciones son muy amplias

Cons:

Que no había televisión , se entiende que uno va a conocer y tal vez lo que menos se ocupa es la habitación, pero en días lluvioso se antoja estar en la habitación y distraerse con un poco de televisión

2025-09-30 via Nuitee
P
pamela solo_traveller us
8
Pros:

Excellent location. No frills hotel.

Cons:

No hot water until you ask them to turn it on for you

2025-08-30 via Nuitee
R
Rubén family_with_children mx
5
Pros:

La ubicación y actitud del personal

Cons:

No había agua en nuestra regadera. Camas sucias y viejas.

2025-08-23 via Nuitee
family_with_children mx
10
Pros:

Buen servicio, excelente ubicación y el personal muy amable.

2025-08-15 via Nuitee
O
Oliver solo traveller us
7
The hotel allowed me to achieve what I had come to do in Oaxaca.
Pros:

Location right at the center of Oaxaca, so good value for the price paid.

Cons:

Hotel does not accept debit/credit cards. I had to go to the bank and pay it all in cash. Also, no TV.

2024-12-26 via Nuitee
G
Geraldine solo traveller ie
8
Very nice and friendly staff with comfortable beds.
Pros:

This hotel had the nicest staff. They were so friendly and helpful. However, I was placed in a room with a balcony which I didn't request (and ended up paying extra for it as they viewed it as an upgrade because of the balcony). The hotel was a little rustic but I didn't mind that and the double bed was very comfortable. However, the noise on the street made it difficult to sleep. I had to use earplugs and the fan already in the room for white noise but maybe this is something that is unavoidable in downtown Oaxaca.

Cons:

The noisy room made it difficult to sleep but maybe this is a feature of staying downtown Oaxaca.

2024-10-21 via Nuitee
A
Angela solo traveller us
7
Great spot for the price
Pros:

Great price for the location and value. The staff was super friendly and worked with my limited spanish. I knew what I was booking and knew that the facilities would just be a clean comfortable room and bed, nothing super fancy which I didn't need for my 2 night stay. If I was staying longer I would probably book somewhere with a nicer shower.

Cons:

There was no hot water for me to take a comfortable shower. They were super kind to turn it on for me but unfortunately it didn't make much of a difference.

2024-10-14 via Nuitee
H
Hau solo traveller gb
7
Good location. Spacious room, but noisy.
Pros:

The staff was quite friendly and nice. Good location, close to the main square. Spacious room.

Cons:

My room was right above the reception. It was very noisy as the windows faced the road with cars. There are two rooms above the reception. I believe only these two rooms are noisy. You can request other rooms with windows that face the patio. It will be much quieter. The room and furniture was a bit old. You need to ask the staff to turn on the gas if you want to have a shower, but the staff did not tell me that when I checked in, so I had some cold showers at first. Room was a bit dark.

2024-09-01 via Nuitee
P
Price solo traveller us
8
Very good
Pros:

great location and room was large, with many shelves

Cons:

wifi was a bit slow

2024-08-31 via Nuitee
J
John solo traveller ca
8
Very good
2024-03-17 via Nuitee
C
Clavalo review category business travellers mx
6
Pleasant
2024-02-09 via Nuitee
D
Derek solo traveller mx
10
Exceptional
2023-09-19 via Nuitee
A
Anonymous family with young children us
1
Bad
2023-07-22 via Nuitee
I
Ingrid group us
10
A great property to stay at.
Pros:

The staff was very attentive.

Cons:

Nothing.

2023-07-04 via Nuitee
H
Hernandez solo traveller us
8
Will certainly stay there again.
Pros:

very clean and friendly staff. super close to all the town attractions. very walkable area and location
it’s a very basic room, but comfortable. you get what you pay for

Cons:

they do not allow visitors, which I don’t understand. they shut off the water heater at night. had to ask to be turned back on at night (wasn’t a problem at all). they do not take cards! it’s the 21st century, who doesn’t? they only take cash or bank transfer, which can be a pain.
I had a room facing the street. beautiful view but loud at all hours, especially at night with tourists and locals walking back from their night outing. but, you might witness street parades and other events worth watching from a balcony. your call.
I traveled alone so I had enough storage space. there’s only a small desk and small armoire.

2023-05-16 via Nuitee
V
Viktor young couple de
10
Exceptional
Pros:

Great location, clean rooms and very friendly staff.
Thank you for the nice stay😊

2023-04-19 via Nuitee
L
Lee group ca
8
I love Oaxaca
2023-03-26 via Nuitee
M
Mariluz group us
8
Very good
Pros:

Very friendly staff, location is perfect. The room needs improvement .

Cons:

A little table in the bathroom or shelf to put toiletries on

2023-03-21 via Nuitee
X
Xav solo traveller ca
10
Exceptional
Pros:

Located in the center, i was never too far from all the activities of the city, 5 to 10 minutes of walk from all hotspots.
Simply entering the hotel give a sens of getting away from the city. Inside the hotel is peaceful. The staff is great.

Cons:

The hotel doesnt accept credit card payments.

2023-03-20 via Nuitee