Best Western Grand Baymen Gardens

Pool furniture was very much lacking. Only 2 chairs that were not broken. All the rest of chairs had broken arms on them. The lounge chairs were definitely needing to be replaced. All 8 of them.
Water pressure was quite low. I had rented 2 units in 2 different buildings. One building had no water for a day and a half. No notice given.
Kitchen was poorly equipped. Very hard to cook in the room as very few baking dishes, cook sheets and utensils.

Localização e o hotel estava em obra não terminada

With a futon for a sofa / couch, and wooden stools, there wasn't anywhere comfortable to sit in my room. The noise - constant phlegmy throat clearing from the person next door was clearly audible. Despite Herbert's best efforts, a buffet style continental breakfast would be great.

Do check where your room is located. Avoid Fleet block in 2026!

During my stay at Best Western Grand Baymen Gardens, I was highly disappointed by several issues that negatively impacted my experience. First and foremost, the pricing was misleading although my booking confirmation stated a total of $261.90, I was unexpectedly charged $311.66 upon arrival. The invoice further added to the confusion, labeling the extra amount inconsistently as both “commission” and “tax,” with no clear explanation. Additionally, several services listed in the booking were not honored. Breakfast was only provided for two guests despite a reservation for three, and the advertised free bike rental was unavailable. Only two small bottles of water were provided in the room, and when I requested one for the third guest, I was told it was limited to two people. As for the room itself, the main bed was uncomfortable and “squeezy,” while the sofa bed was surprisingly more comfortable which is not acceptable when the main sleeping arrangement falls short. These combined issues from poor price transparency to misrepresented services created an experience that felt both disappointing and unprofessional.

Breakfast included but were often out one of the two choices.

house keepers need to be trained.

The complimentary Breakfast was unfortunately underwhelming

Upon arrival on December 28, 2025, the front desk staff member we encountered was unfriendly and unhelpful. Every question was met with attitude, as if we were inconveniencing her. We immediately asked about a room change because my friend and I were sharing a bed and hoped to move to a room with two beds. We were told “maybe tomorrow” due to checkouts—but that never happened, despite asking daily.
Our assigned room was in Building F, all the way in the back of the property. This area felt run-down and was directly next to an abandoned, partially destroyed building that appeared unsafe and was being occupied by squatters, complete with tents and clotheslines. This was extremely uncomfortable.
The walls are paper-thin. On our first night, we could hear every detail of the couple next door having sex—it felt like we were in the room with them. Sleep was impossible. To make matters worse, for four consecutive mornings, guests staying above us decided that 4:00 AM was party time—music, singing, dancing, loud conversations, and laughing. We complained multiple times. Reception claimed they spoke to the guests, but the behavior continued—just without music. The noise never stopped.
Other ongoing issues:
* When it rains, the entrance to the rooms floods
* Pool towels were often unavailable until the afternoon because they “needed to be washed and dried”
* If housekeeping came while you were in the room, they never returned
* Requests for clean towels resulted in washcloths and hand towels only—no bath towels
* The elevator was broken, requiring luggage to be carried up 2–3 flights of stairs
* When we asked to contact security at 4:00 AM due to noise, we were told we’d have to go find him ourselves
* * The pool was essentially unusable; no one used it
* What appeared to once be a pool bar and hot tub are now just two large empty holes.
Overall extremely disappointingdespite the great location, poor management, lack of responsiveness, noise issues, and neglected facilities.

El desayuno muy limitado o porción pequeña

No elevators

Pool area was run down. Not many loungers or tables/chairs and one pool empty. Swim up bar deserted looking. Not inviting.

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