Prince of Wales Hotel

Hotels
Pursuit - Viad Corp
8.8 (194 reviews)
Alberta-5, Waterton National Park, Waterton Park, Alberta, T0K 2M0 , Waterton Park , CA

Facilities

Free WiFi
24-hour front desk
Terrace
Designated smoking area
Picnic area
Elevator
ATM/banking
Hiking/biking trails nearby
Safe-deposit box at front desk
Mountain biking nearby
See all facilities

Review Highlights

Pros:
Exceptional staff
Beautiful views
Cons:
Poor cleanliness
Lack of amenities

Categories

Cleanliness
8.15
Several mentions of dirty rooms and musty smells indicate a need for improved cleanliness.
Service
10
Numerous reviews praised the staff as exceptional and very helpful.
Location
10
The location is frequently described as fantastic with outstanding views.
Room Quality
8.15
Reviews highlighted old, shabby rooms that need renovations despite some comfortable aspects.
Amenities
7.65
Mentioned missing basic amenities such as a fan, TV, and non-existent tea service.
Value for Money
7.65
Comments indicate that guests felt the hotel was overpriced for the amenities and maintenance provided.
Food and Beverage
9.15
Food quality was noted positively, especially the use of local ingredients, but limited tea/coffee service affected ratings.
Overall Experience
9.65
Positive experiences with staff and location with some disappointment in room quality.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 23:16

Property Description

Scenic Views from Terrace
Take in the breathtaking views from the terrace and immerse yourself in the beauty of the surroundings.

Dining and Refreshment
Savor a delicious meal at the on-site restaurant and unwind with a refreshing drink at the bar/lounge.

Convenient Amenities
Benefit from amenities such as complimentary Wi-Fi, a 24-hour front desk, and self-parking availability.

Escape to Prince of Wales Hotel and experience the perfect blend of comfort and natural beauty.Contact us now to book your stay!

Important information:

  • Contactless check-out is available.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: YQL

Property Policies

  • Pets

    Pets not allowed

  • Sustainability Certifications

    Property confirms they are implementing guest safety measures

  • Pets

    Service animals are exempt from fees/restrictions

  • Children and extra beds

    No rollaway/extra beds available

  • Check-in & Check-out

    Contactless check-out is available

See all policies

Location

Guest Reviews

8.8
Based on 194 reviews
Cleanliness: 8.15
Service: 10
Location: 10
Room Quality: 8.15
Amenities: 7.65
Value for Money: 7.65
Food and Beverage: 9.15
Overall Experience: 9.65
K
Kojiro family
8
Pros:

Wall is thin.

2025-10-13 via Nuitee
T
Tamara family
6
Pros:

Friendly staff, amazing restaurant and bar service.
Great views !
The wind was crazy loud when trying to sleep, and rooms are outdated and small( I under stand that’s what they were going for)
Overall worth checking out

2025-10-12 via Nuitee
S
Stephen partner
6
Pros:

Staff polite. Food was not good. Drinks weren’t good. There are better places to stay than the POW. Very disappointed.

2025-10-05 via Nuitee
B
Becky partner
6
Pros:

The property has been there a long time. Amenities are old. You can hear people talking in the adjacent room and you can hear the wind blowing through the windows/walls. You drive a long way to get to the property. Lovely view of the surrounding mountains and the lake.
There is no breakfast provided. Limited selections available for breakfast in the restaurant on the property. I had the french toast and did not really care for it.

2025-10-05 via Nuitee
T
Tim family
10
Pros:

The hotel is gorgeous on the inside and outside. The staff were friendly and helpful!

2025-10-05 via Nuitee
M
Mark
10
Pros:

Very beatiful, old historic, hotel. We had a great time. Lot's to do and see in the surrounding area.

2025-10-05 via Nuitee
H
Hayley partner
10
Pros:

Shops in town, beautiful few, older hotel but it had so much charm, food was amazing in the hotel, would definitely stay there again.

2025-10-03 via Nuitee
B
Betty
6
Pros:

Discriminate single American travelers Would be seated at main dining and hadnt eaten since 5am (It was 5:30pm their time) Family after me without a reservation was seated. Buffalo and trout was on menu but"out" as end of season. Id stay on US side on how I was treated. I don't think they understand the cost we incur just for the experiecne and time it takes to fly and then drive there.

2025-10-02 via Nuitee
L
Lorelei partner
6
Pros:

Charming but would have been nice to know there was no tv in the room

2025-10-01 via Nuitee
J
Jeannette
10
Pros:

Amazing staff, service, food, view, everything was wonderful.

2025-10-01 via Nuitee
S
Smith
8
Pros:

Vibtage experience. Be aware that the rooms dont have AC. Also the elevators are manually operated, so you may have to take the stairs quite a few times. The rooms will have black flies.

2025-09-30 via Nuitee
M
Michael partner
8
Pros:

Unique historic wood building. Room was small. Service was excellent. Food was an experience. This includes dinner and high tea which were very enjoyable. Glad to have experienced it - once.

2025-09-30 via Nuitee
S
Suzanne partner
6
Pros:

Staff at the hotel and gift shop were accessible. The property itself was pretty basic. There was no T.V. Or in room services.

2025-09-29 via Nuitee
C
Charles family
8
Pros:

The building is old and the new windows in our room leaked .that’s i think we want to say.

2025-09-29 via Nuitee
T
Teri friends
10
Pros:

The staff were exceptional! The food was good, a little different but good. They used the local foods on the menu for classic English cuisine. I thoroughly enjoyed my stay and would definitely go back.

2025-09-28 via Nuitee
R
Rosemary
4
Pros:

Hotel and rooms need renovations. Poor aeration, no washroom fan, no kettle, no TV, no fridge, no microwave, no iron. No value in what you pay. The only plus in this hotel is the view, lake or mountain view. It can be renovated and still keep the style.

2025-09-27 via Nuitee
T
Tammy
6
Beautiful until you step in your room
Pros:

The exterior and all the common areas of the hotel are beautiful. Our room, however, was shabby. The carpet was old, the blinds were old, and the chairs were filthy, and the cushions were as flat as pancakes. The room was not clean. The windows were filthy, and the beautiful new bathroom had dirt on the tile underneath the mirror which you couldn’t even see in. The room smelled musty. The bed was comfortable and the shower was great. There was a $12 convenience fee if you wanted anything such as a hairdryer or white noise machine. The staff was absolutely wonderful. I was very disappointed.

2025-09-26 via Nuitee
B
Brian family
10
Pros:

The bell hops and elevator staff were exceptionally helpful and welcoming.

2025-09-26 via Nuitee
B
Brian
10
Pros:

Staff very helpful

2025-09-26 via Nuitee
L
Ligaya friends
6
Pros:

Its location on the hill is fantastic. Lobby and the hotel as a whole is beautiful but the it smells and is outdated. Upcoming renovation is much needed.

2025-09-26 via Nuitee