Four Points by Sheraton Jakarta Thamrin

Hotels
Four Points by Sheraton
8.8 (420 reviews)
Jalan M.H. Thamrin Kav 9 , Jakarta , id

Free
Children allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Restaurant
Room service
Lift / Elevator
Luggage storage
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Comfortable rooms
Excellent breakfast
Cons:
Dust and noise from construction
Issues with customer service during check-in

Categories

Cleanliness
7.8
There were mentions of dust and dirt during the construction, indicating that cleanliness was compromised.
Service
9.3
Most reviews highlighted friendly and attentive staff, providing a very positive service experience.
Location
9.3
Several reviews praised the hotel's convenient location in the heart of Thamrin area.
Room Quality
8.8
Many guests appreciated the cleanliness and comfort of the rooms.
Amenities
8.3
Amenities received mixed reviews, with some positive mentions about the gym and restaurant.
Value for Money
8.8
Overall sentiment suggests that the hotel provides good value for its price, despite some drawbacks.
Food and Beverage
9.3
The breakfast buffet received enthusiastic praise for its variety and quality.
Overall Experience
8.8
General experiences varied, with highlights in service and location but concerns about cleanliness.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 14:18

Property Description

Strategic Location in Jakarta

Located in the heart of Jakarta, Four Points by Sheraton Jakarta Thamrin offers a prime spot near the Central Business District. Guests can easily explore nearby attractions like Sarinah Department Store and the bustling shopping malls around Bundaran HI.

Comfortable Rooms and Amenities

Each air-conditioned room is well-equipped with modern amenities including a flat-screen TV, safety deposit box, and tea/coffee facilities. Guests can enjoy city views, along with complimentary toiletries and cozy slippers for added comfort.

Convenient Services and Facilities

From 24-hour front desk assistance to concierge services and round-the-clock security, the hotel ensures a hassle-free stay. Indulge in delicious meals at The Eatery or relax with a drink at Best Brews. For added convenience, room service is also available.

Ready to experience the best of Jakarta? Book your stay at Four Points by Sheraton Jakarta Thamrin now!

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: CGK

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 4 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

Location

Guest Reviews

8.8
Based on 420 reviews
Cleanliness: 7.8
Service: 9.3
Location: 9.3
Room Quality: 8.8
Amenities: 8.3
Value for Money: 8.8
Food and Beverage: 9.3
Overall Experience: 8.8
A
arunikaekawati Solo travel Kertosono, East Java, Java
10
A True Home Away from Home in the Heart of Jakarta!
Pros:

My 3-night stay at the Four Points by Sheraton Jakarta, Thamrin was absolutely incredible—honestly, it felt far too short! If you are looking for the perfect blend of top-tier hospitality, killer location, and fantastic Marriott Bonvoy perks, this is your spot.
First and foremost, a massive shoutout to the amazing team who made my stay so memorable:
Luke & Albert (Front Office): Thank you both for the seamless check-in and world-class hospitality!
Asma (F&B): Thank you for keeping me well-fed and always greeting me with the brightest energy!

🛏️ The Room (Suite 1311)
As a Marriott Bonvoy Platinum member, I was thrilled to be upgraded to a gorgeous Suite on the 13th floor (Room 1311). Spanning around 50 sqm, it felt incredibly spacious and featured:
A separate, cozy living room
A handy kitchenette
A beautiful bathroom complete with a bathtub (perfect for unwinding)
A stunning view overlooking the bustling Thamrin Road.
While the hotel sits right in the vibrant heart of the city, the noise wasn't an issue for me at all (though keep in mind, I am a pretty easy sleeper!).

🍳 Dining & Coffee
Breakfast here is a treat. The food quality was consistently good. While the à la carte style is a little different from a standard massive buffet, everything tasted fresh and well-prepared.

Must-try: The cheesecake is absolutely delicious!

Coffee lovers rejoice: The espresso here was hands-down my favorite compared to any other hotel coffee I’ve had recently. Strong, rich, and perfect.

🏋️ Facilities & Location
The location is easily the hotel's biggest advantage—you are right where the action is, making transit and exploring super convenient. If you like to keep up with your fitness routine, the gym is open 24 hours and is fully equipped with everything you need for both cardio and weight training.
I loved every minute of my stay and can't wait to return. This place truly feels like a home away from home.

#FourPointsJakarta #MarriottBonvoy #JakartaTravel #Thamrin #HotelReview #MarriottPlatinum

2026-05-23 via Tripadvisor
I
Ida Haryati solo_traveller my
9
my honest review from Hpusm, kelantan, Malaysia
Pros:

like the politeness of staff..
i need to convey aporeciation to two staff at the cafe..they were so kind n polite talking n share infos n greetings when i was having breakfast on 14/5, her name is ms Novita..very helpful also n 15/5 morning staf name Valen, packed me bfast bcoz i need to rush to the airport at 6 30am.. Thank you to both of them..great hospitality..n good in PR

Cons:

i think room service staff should open shoes when comes in the guest room althoung i dont want to tidy uo i jus asked to clear the dustbin n wash the mugs..staff came in with shoes on..and i think not proper bcoz it is carpeted .i walk inside with barefoot..to pray or else cleann hygiene is the key. also i stunned when staf take the rubbish by bare hand without any plastic gloves..i said it is dirty, she juz smile..n the dustbin also u shpuld put plastic baggae..instead of bare like that. That is all hope u can take note .

2026-05-17 via Nuitee
A
albertoperdel Family Miami, Florida
10
Great Experience in Indonesia.. Sheraton Rock!
Pros:

What a great experience we had. This hotel really work hard to the limit to make you feel good. The hoyel is located in a nice area, close to a mall and even though the traffic is heavy in Jakarta, it was an incrwdible experience to spend a few nights here. The best asset: Their people. Hey, sightseeing tour bus was free in this city.
Yola, litia and rest of the team made me feel at home. They are so friendly. indonesian food at breakfast was amazing. They convince me to come back. I love Indonesia!
Excelente servicio, fue un gran placer haberme quedado en este hotel, cerca de un mall y otros lugares que visitar como el Monumento Nacional. El tour de turismo en bus por la ciudad es gratis . Agradecido de Yola, Litia y el resto del equipo. El desayuno con colida indonesa: Maravilloso! Regresare.

2026-05-13 via Tripadvisor
N
NorthStar09896733756 Business
10
Thank U Mr.Farhan
Pros:

Very good location n personal experience for
Mr. Farhan assistance during check in and helped me with forgotten items I left at hotel room! Thank you Mr. Farhan for professional service!

2026-05-09 via Tripadvisor
Z
zamri solo_traveller my
8
2026-05-05 via Nuitee
C
CHEN solo_traveller cn
5
2026-04-20 via Nuitee
I
Izyan Suryana family_with_children my
10
2026-04-16 via Nuitee
P
Paul Konstantin couple de
4
Zu teuer
Pros:

Freundliches personal, sauber, modern

Cons:

Preis ist zu hoch für das was geboten wird man bezahlt größtenteils die lage

2026-04-15 via Nuitee
A
achmadw2026 Couples
10
Nice experience!
Pros:

We have been staying at Four Points all over the world and the experience and the rooms are average when it comes to cleanliness, didn’t expect much on Four points but this one in Jakarta Thamrin Four Points, surprisingly really good and comfortable! I love how friendly and genuine the staff here! We definitely will come back again everytime we come to Jakarta for sure!

2026-04-10 via Tripadvisor
B
Bruno solo_traveller br
9
Pros:

Limpeza, quarto espaçoso e localização otima. tem um super shopping em frente e a duas quadras outro ainda maior.

2026-04-07 via Nuitee
C
Cava Vergiu family_with_children pe
7
2026-04-03 via Nuitee
I
IndianBlackTiger Business Ahmedabad, Ahmedabad District, Gujarat
10
Best Stay in Central Jakarta
Pros:

The best in class Hospitality! Entire crew is well trained and care for your needs. Food and service are always good. Location is big plus!!! Newly renovated lobby is classy. Feels like home!!!!! Thank you team- you are awesome!!!!!

2026-04-02 via Tripadvisor
C
Chin Keow couple my
7
Good location and very helpful staff
Pros:

Location fairly good, near Sarinah Mall

Cons:

Room was abit small

2026-03-16 via Nuitee
V
Vincent couple au
6
2026-03-12 via Nuitee
T
Thomas Kraaikamp family_with_children nl
6
2026-03-06 via Nuitee
A
Architect couple my
8
Pros:

Great location and friendly helpful staff.

Cons:

Nothing

2026-02-22 via Nuitee
S
Sakinah couple my
10
2026-02-12 via Nuitee
M
Makoto solo_traveller jp
10
2026-02-08 via Nuitee
M
Madhuri family_with_children my
9
Pros:

The staff are very courteous, rooms were spic and span so were the linens and towels too.

Cons:

The Air con could have a remote with easier operation. It was very difficult to set the temperature.
Also the shower gel fragrance wasn't very appealing

2026-01-30 via Nuitee
W
WENNY couple my
10
Pros:

Stayed at Four Points by Sheraton Thamrin Jakarta and had a pleasant experience. The location is very strategic, close to shopping malls and business areas. Room was clean, comfortable, and staff were very friendly and helpful.

2026-01-19 via Nuitee