Ritz Hotel

Hotels
Independent
6 (146 reviews)
4-3 Arayat Street, Diamond, Balibago, Angeles City, Pampanga, 2009 , Angeles City , PH

Facilities

Fitness facilities
Newspapers in lobby (surcharge)
Free WiFi
24-hour front desk
Luggage storage
Designated smoking area
Fitness facilities
Safe-deposit box at front desk
Free self parking
Rooftop terrace
See all facilities

Review Highlights

Pros:
Staff warmth and professionalism
Good location
Cons:
Water supply issues
Limited breakfast options

Categories

Cleanliness
4.58
Reported issues with water availability and basic cleanliness.
Service
8.05
Staff warmth and professionalism highlighted in reviews.
Location
7.59
Good location with nearby amenities but affected by construction noise.
Room Quality
5.54
Comfortable but had issues with water supply.
Amenities
5.57
Basic amenities with room for improvement.
Value for Money
6.03
Affordable options available nearby.
Food and Beverage
5.08
Very basic breakfast options noted.
Overall Experience
5.55
Mixed experience with highlighted pros and cons.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 17:47

Property Description

Luxurious Amenities: Treat yourself to onsite massages and make use of the fitness center to rejuvenate both your body and mind during your stay at Ritz Hotel.
Exquisite Dining Experience: Indulge in a variety of local and international dishes at Ritz's restaurant with a cozy bar/lounge, or opt for the convenience of 24-hour room service within the comfort of your own room.
Convenient Location: Situated in Angeles City (Balibago), explore nearby attractions including Walking Street and SM City Clark, making Ritz Hotel an ideal choice for your next getaway. Book now for an unforgettable experience!

Important information:

Pamper yourself with onsite massages or enjoy recreation amenities such as a fitness center.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Pets

    Pets not allowed

  • General

    Professional property host/manager

  • Children and extra beds

    No cribs (infant beds) available

Location

Guest Reviews

6
Based on 146 reviews
Cleanliness: 4.58
Service: 8.05
Location: 7.59
Room Quality: 5.54
Amenities: 5.57
Value for Money: 6.03
Food and Beverage: 5.08
Overall Experience: 5.55
D
De Leon couple ph
6
Ayos lang
Pros:

Accessible to main road

Cons:

Di malamig aircon

2026-07-08 via Nuitee
D
Diolosa couple ph
1
The staff was good but the bedsheet seems dirty.
Pros:

Itchy bedsheet.i think it's dirty,blocked toilet.

Cons:

The bedsheet is itchy.

2026-07-05 via Nuitee
C
Carlo Jerome solo_traveller ph
8
Good Value for Money
Pros:

The room had a premium feel to it. It was incresibly spacious and had good lighting. Plus, it was really tidy too. Staff was accomodating, the place too was situated in a quiet neighborhood that was also near the highway for travel convenience. It's good value for money honestly.

Cons:

I guess the shower needed some hot water (or maybe we didn't know how to use it properly) The room could also use a desk at least. The staff was nice, but they seem understaffed. Breakfast couls use more options but it's understandable.

2026-06-14 via Nuitee
R
Ryan couple mt
5
Think first before you choose this hotel, unless you really want to stay near leaisure places. Its not worth it to spend
Pros:

Attentive staff, listening to your request and suggests what they can help

Cons:

Super noisy air condition, housekeeping is not a thing even if you ask for it. 2x I changed rooms just because TVs are not working. No drinking water supplied daily, you must ask to the front desk. Telephones not working. Too many insects

2026-06-08 via Nuitee
J
Jeanine couple nl
1
Most traumatic experience of my life
Cons:

DO NOT BOOK HERE! NOT SAFE! Please read my review on google (J vd M.) and be advised.

2026-06-04 via Nuitee
L
La Bel solo_traveller ph
9
Very Accomodating Staffs
Pros:

We have stayed at Ritz Hotel not just once, but many times—2, 5, 10 times, and counting. Every visit has been a pleasant experience, which is why we keep coming back.
The hotel is clean, comfortable, and well-maintained. One thing we particularly appreciate is the hot shower, which has reliable hot water and good water pressure—something that makes a big difference after a long day of traveling or sightseeing.
What truly stands out is the excellent service provided by the staff. They are always friendly, attentive, and very accommodating, especially Leah, Emily, and Joy, who consistently go above and beyond to make guests feel welcome and cared for. We are always impressed by how quickly they respond to requests and how willing they are to assist guests with anything they need.
The hotel also offers complimentary breakfast. While it may not be a grand buffet with a wide selection of dishes, it is thoughtfully prepared and appreciated. It reflects the care and effort that the management and staff put into making guests feel valued and comfortable during their stay. Small touches like these show their genuine concern for their guests' overall experience.
While this may not be a 4-star or 5-star luxury hotel, it offers something equally important: genuine hospitality, safety, comfort, and great value for money. The location is also very convenient, with many tourist attractions, restaurants, and shops nearby, making it easy to explore the area.
If you're looking for a clean, safe, and budget-friendly place to stay with outstanding customer service, Ritz Hotel is definitely worth considering. The warmth, dedication, and attentiveness of the staff keep us coming back, and we look forward to staying here again on our future visits.

Cons:

One area that could be improved is the air conditioning unit in the room. While it worked well and kept the room cool, it was quite noisy, especially during the night. Guests who are light sleepers may find the noise a bit distracting. Hopefully, this is something that can be improved in the future to make the overall stay even more comfortable.

Despite this minor issue, our overall experience at Ritz Hotel has always been positive, which is why we continue to return whenever we're in the area.

2026-06-02 via Nuitee
M
Mona Liza solo_traveller ph
7
Pros:

very near to the restaurant, cafe and public transport.

2026-05-30 via Nuitee
M
Michael solo_traveller us
1
Pros:

Nothing!

Cons:

Everything. Terrible rooms, the place had a awful smell and the cable was not working and they didn't even tell us about it when we checked in. We didn't stay and they promised us a full refund 5 days ago and we haven't received it yet.

2026-04-28 via Nuitee
M
Marian solo_traveller ph
10
Pros:

Quiet place and full off energy

2026-04-27 via Nuitee
W
Willem solo_traveller nl
8
Alles prima voor elkaar.
Cons:

Het bed was niet echt heel lekker om op te slapen.

2026-04-01 via Nuitee
M
marco luciano solo_traveller it
7
2026-01-16 via Nuitee
I
Inoue solo_traveller jp
7
2025-12-30 via Nuitee
Y
Yan-Yan solo_traveller ph
8
Pros:

STAFF WARMTH AND PROFESSIONALISM

Cons:

Tap water

2025-11-27 via Nuitee
B
bradley family_with_children au
8
Pros:

Location, well maintained, clean & comfortable

Cons:

Minor issue with water not connected to room & hot water also had to be reconnected. Breakfast is very basic, not much options.

2025-09-14 via Nuitee
N
NOZOMU solo_traveller jp
7
2025-08-19 via Nuitee
P
Paul Michael Belen solo_traveller ph
9
Practical and great accommodation option in Balibago area
Pros:

Miss Emily/Miss Joy/Miss Lea were all courteous and attentive of my needs as a regular client--they were consistent, too! I love the fact that there were a couple of great coffee shops nearby, plus other food stores where you can buy local and affordable meals.

Cons:

The construction around the area sometimes becomes a nuisance with all the racket going on, especially in the morning.

2025-08-17 via Nuitee
J
Jonathangutierrez1987 family_with_children es
4
No repetiria
Pros:

La atención de las recepcionistas

Cons:

Un día entero sin agua... poco más que comentar!!!

2025-07-21 via Nuitee
P
Paul review category business travellers ph
9
Superb
Pros:

Superb service and impeccable location. Emily and Joy were attentive to my needs in all of my stays at the Ritz. Thank you for your service, ladies. You are both appreciated!

Cons:

Sometimes the pillows smell funky—I hope that they inspect each room everytime a new guest checks in.

2025-05-12 via Nuitee
P
Paul solo traveller ph
8
A practical and a great accommodation option in Balibago
Pros:

Location was superb. Staff were attentive to asks/needs. Price was reasonable, too.

Cons:

Not sure but the beddings seem to have not been changed as it smelt odd and sweaty. I had to spray the room and beddings with my cologne/perfume. It would also be great to have a change of sheets for stays more than 3days.

2025-04-28 via Nuitee
A
Angerico solo traveller ph
8
Very good
2025-04-17 via Nuitee