Ritz Hotel Angeles

Hotels
4-3 Arayat Street, Diamond, Pampanga , Angeles , PH

Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Room service
Laundry
Bar
See all facilities

Review Highlights

Pros:
Staff warmth and professionalism
Good location
Cons:
Water supply issues
Limited breakfast options

Categories

Cleanliness
4.58
Reported issues with water availability and basic cleanliness.
Service
8.05
Staff warmth and professionalism highlighted in reviews.
Location
7.59
Good location with nearby amenities but affected by construction noise.
Room Quality
5.54
Comfortable but had issues with water supply.
Amenities
5.57
Basic amenities with room for improvement.
Value for Money
6.03
Affordable options available nearby.
Food and Beverage
5.08
Very basic breakfast options noted.
Overall Experience
5.55
Mixed experience with highlighted pros and cons.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 17:47

Property Description

Modern Accommodation with Free WiFi

Convenient Amenities

Ritz Hotel Angeles offers modern 2-star accommodation with a bar and free WiFi throughout the property. Guests can enjoy free private parking, room service, and a 24-hour front desk. The hotel's allergy-free rooms feature air conditioning, a TV, DVD player, and a private bathroom with free toiletries. Some rooms even have balconies with city views. Conveniently located near Clark International Airport, this hotel is perfect for both leisure and business travelers.

Relaxing Environment

Guests can unwind in comfortable rooms with cozy bed linens and towels provided. The hotel's prime location, just a short distance from popular attractions, makes it an ideal choice for your stay in Angeles.

Book your stay at Ritz Hotel Angeles now for a relaxing and convenient experience.

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:00 AM

Location

Guest Reviews

Cleanliness: 4.58
Service: 8.05
Location: 7.59
Room Quality: 5.54
Amenities: 5.57
Value for Money: 6.03
Food and Beverage: 5.08
Overall Experience: 5.55
B
Bowman • family_with_children • us
7
Pros:

I never ate breakfast but my daughter did once and she said it was decent. It’s just too hot in the reception and dining area.

Cons:

Before booking this hotel, I personally visited the property and was assured by the staff that I could pay with my Visa card\. However, upon arrival, I was informed that the payment system was not working, so I was forced to pay in cash for the first week\. Throughout that time, I was repeatedly assured that the issue would be resolved within the week\. Strangely, the system was fixed only after I informed the staff that we would be checking out\. This was particularly suspicious because the Wi\-Fi was working without any issues, except for a 24\-hour outage and payment system was finally restored\.
To make matters worse, the telephone in our room did not work at any point during our stay, making it impossible to contact the front desk or request assistance unless you come down the front desk and talk to them in person.
Overall, this was a frustrating and disappointing experience\. The lack of basic services, poor communication, and questionable handling of the payment issue made our stay inconvenient\.
That said, the staff were very nice and courteous throughout our stay\.

2026-10-15 • via Nuitee
A
Aldrin • couple • ph
6
will not book again, deceiving photos
Pros:

the staff is very accommodating

Cons:

cleaning schedule / lightings / beddings / photos did not match the expected room provided

2026-10-15 • via Nuitee
N
Noemi • couple • ph
5
2026-09-09 • via Nuitee
M
MACKIE RENSIE • couple • ph
5
2026-09-04 • via Nuitee
M
Mary Joy • couple • ph
5
2026-08-12 • via Nuitee
D
De Leon • couple • ph
6
Ayos lang
Pros:

Accessible to main road

Cons:

Di malamig aircon

2026-07-08 • via Nuitee
D
Diolosa • couple • ph
1
The staff was good but the bedsheet seems dirty.
Pros:

Itchy bedsheet.i think it's dirty,blocked toilet.

Cons:

The bedsheet is itchy.

2026-07-05 • via Nuitee
C
Carlo Jerome • solo_traveller • ph
8
Good Value for Money
Pros:

The room had a premium feel to it. It was incresibly spacious and had good lighting. Plus, it was really tidy too. Staff was accomodating, the place too was situated in a quiet neighborhood that was also near the highway for travel convenience. It's good value for money honestly.

Cons:

I guess the shower needed some hot water (or maybe we didn't know how to use it properly) The room could also use a desk at least. The staff was nice, but they seem understaffed. Breakfast couls use more options but it's understandable.

2026-06-14 • via Nuitee
R
Ryan • couple • mt
5
Think first before you choose this hotel, unless you really want to stay near leaisure places. Its not worth it to spend
Pros:

Attentive staff, listening to your request and suggests what they can help

Cons:

Super noisy air condition, housekeeping is not a thing even if you ask for it. 2x I changed rooms just because TVs are not working. No drinking water supplied daily, you must ask to the front desk. Telephones not working. Too many insects

2026-06-08 • via Nuitee
J
Jeanine • couple • nl
1
Most traumatic experience of my life
Cons:

DO NOT BOOK HERE! NOT SAFE! Please read my review on google (J vd M.) and be advised.

2026-06-04 • via Nuitee
L
La Bel • solo_traveller • ph
9
Very Accomodating Staffs
Pros:

We have stayed at Ritz Hotel not just once, but many times—2, 5, 10 times, and counting. Every visit has been a pleasant experience, which is why we keep coming back.
The hotel is clean, comfortable, and well-maintained. One thing we particularly appreciate is the hot shower, which has reliable hot water and good water pressure—something that makes a big difference after a long day of traveling or sightseeing.
What truly stands out is the excellent service provided by the staff. They are always friendly, attentive, and very accommodating, especially Leah, Emily, and Joy, who consistently go above and beyond to make guests feel welcome and cared for. We are always impressed by how quickly they respond to requests and how willing they are to assist guests with anything they need.
The hotel also offers complimentary breakfast. While it may not be a grand buffet with a wide selection of dishes, it is thoughtfully prepared and appreciated. It reflects the care and effort that the management and staff put into making guests feel valued and comfortable during their stay. Small touches like these show their genuine concern for their guests' overall experience.
While this may not be a 4-star or 5-star luxury hotel, it offers something equally important: genuine hospitality, safety, comfort, and great value for money. The location is also very convenient, with many tourist attractions, restaurants, and shops nearby, making it easy to explore the area.
If you're looking for a clean, safe, and budget-friendly place to stay with outstanding customer service, Ritz Hotel is definitely worth considering. The warmth, dedication, and attentiveness of the staff keep us coming back, and we look forward to staying here again on our future visits.

Cons:

One area that could be improved is the air conditioning unit in the room. While it worked well and kept the room cool, it was quite noisy, especially during the night. Guests who are light sleepers may find the noise a bit distracting. Hopefully, this is something that can be improved in the future to make the overall stay even more comfortable.

Despite this minor issue, our overall experience at Ritz Hotel has always been positive, which is why we continue to return whenever we're in the area.

2026-06-02 • via Nuitee
M
Mona Liza • solo_traveller • ph
7
Pros:

very near to the restaurant, cafe and public transport.

2026-05-30 • via Nuitee
M
Michael • solo_traveller • us
1
Pros:

Nothing!

Cons:

Everything. Terrible rooms, the place had a awful smell and the cable was not working and they didn't even tell us about it when we checked in. We didn't stay and they promised us a full refund 5 days ago and we haven't received it yet.

2026-04-28 • via Nuitee
M
Marian • solo_traveller • ph
10
Pros:

Quiet place and full off energy

2026-04-27 • via Nuitee
W
Willem • solo_traveller • nl
8
Alles prima voor elkaar.
Cons:

Het bed was niet echt heel lekker om op te slapen.

2026-04-01 • via Nuitee
M
marco luciano • solo_traveller • it
7
2026-01-16 • via Nuitee
I
Inoue • solo_traveller • jp
7
2025-12-30 • via Nuitee
Y
Yan-Yan • solo_traveller • ph
8
Pros:

STAFF WARMTH AND PROFESSIONALISM

Cons:

Tap water

2025-11-27 • via Nuitee
B
bradley • family_with_children • au
8
Pros:

Location, well maintained, clean & comfortable

Cons:

Minor issue with water not connected to room & hot water also had to be reconnected. Breakfast is very basic, not much options.

2025-09-14 • via Nuitee
N
NOZOMU • solo_traveller • jp
7
2025-08-19 • via Nuitee