Holiday Inn Express & Suites Alabaster by IHG

Hotels
IHG
8.8 (161 reviews)
1000 Balmoral Drive, Alabaster, Alabama, 35007 , Alabaster , US

Facilities

Free breakfast
Newspapers in lobby (surcharge)
Free WiFi
24-hour front desk
Express check-in/check-out
Continental breakfast
Elevator
Conference space
Television in common areas
Free breakfast
See all facilities

Review Highlights

Pros:
Friendly staff
Convenient location
Cons:
Uncomfortable mattress
Poor shower water pressure

Categories

Cleanliness
8.95
Generally clean and well maintained, but some areas could improve.
Service
9.45
Staff was very friendly and responsive to needs.
Location
9.45
Great location close to restaurants and shopping.
Room Quality
7.95
Some issues with mattress comfort and shower water pressure.
Amenities
8.95
Breakfast options were nice but could use some improvements.
Value for Money
8.95
Overall value is aligned with the standard expectations for the price.
Food and Beverage
7.45
Breakfast had mostly cold food and could be improved.
Overall Experience
9.25
A solid stay with some minor issues, would return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-17 16:33

Property Description

Indulge in Relaxation and Fitness

Take advantage of recreation opportunities including an indoor pool and a 24-hour fitness center. Enjoy complimentary wireless internet access and a television in a common area.

Start Your Day Right

Savor a complimentary continental breakfast served daily from 6:30 AM to 10 AM. Featured amenities include a business center, express check-in, and dry cleaning/laundry services.

Convenience and Comfort

Make yourself at home in one of the 70 guestrooms featuring refrigerators and microwaves. Stay entertained with satellite programming and iPod docking stations. Plus, stay connected with complimentary wireless internet access.

With a stay at Holiday Inn Express & Suites Alabaster, an IHG Hotel, conveniently located in Alabaster for easy access to popular attractions, book now for a relaxing and enjoyable stay.

Important information:

  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: BHM

Property Policies

  • Pets

    Pets not allowed

  • Children and extra beds

    No rollaway/extra beds available

  • Guest type

    LGBTQ friendly

  • General

    Professional property host/manager

  • Children and extra beds

    No cribs (infant beds) available

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.8
Based on 161 reviews
Cleanliness: 8.95
Service: 9.45
Location: 9.45
Room Quality: 7.95
Amenities: 8.95
Value for Money: 8.95
Food and Beverage: 7.45
Overall Experience: 9.25
A
Amber
10
Great
Pros:

Everything was great for a 1 night stay! Fast and easy check-in, lady was super nice, close to stores/food and clean!! Parking was really the only sorta issue. There is a storage container on the side taking up like 4-5 spots and at 530am when I ran to the store and back no spots open when I got back but other than that was great!!!!

2025-10-12 via Nuitee
E
Eugene
6
Pros:

Light behind bath mirror was not working. Shower water pressure was not sufficient to was soap out of hair. Matress was very uncomfortable, lumpy. Tub was slick with no anti slip mats in it.
Staff was friendly. , breakfast was mostly cold food, plenty of fruit, and cereal.

2025-10-10 via Nuitee
J
Jennifer
10
Pros:

Wonderful all the way around

2025-10-09 via Nuitee
P
Patti
10
Pros:

It was clean and nice!

2025-10-03 via Nuitee
K
Katherine
10
Great place!
Pros:

Very nice hotel. Great location close to many restaurants and the interstate. The staff, especially Kyle, were very friendly and helpful. Clean, quiet, cool (A/C) room. Would definitely stay here again.

2025-09-23 via Nuitee
J
Jay
10
Pros:

Awesome

2025-09-18 via Nuitee
A
Alex
8
Pros:

The hotel was clean and the staff responsive to our needs. The breakfast was very nice. Would love to see hard-boiled eggs available at the breakfast. Hotel was well situated next to a lot of different shopping and restaurant choices. Television was impossible to figure out with several remotes and instructions but nothing worked. We ended up not having any TV, which is really not a problem for us, but maybe for others. We would stay there again.

2025-08-31 via Nuitee
F
Franklin
10
Pros:

Everything was fine

2025-08-18 via Nuitee
M
Mattilanne family
10
Pros:

Very clean, nice staff, great breakfast options!

2025-08-11 via Nuitee
M
Mark friends
10
Pros:

Clean rooms, property was well maintained.

2025-07-25 via Nuitee
A
Angie
10
clean, updated, comfortable bed, great staff
Pros:

The bed was so comfortable with great pillows. Very clean and smelt good. very nice staff, quick check in. Gym open 24/7

2025-07-17 via Nuitee
T
Tony
10
Pros:

By

2025-07-15 via Nuitee
S
Steven family
10
Pros:

D

2025-07-15 via Nuitee
A
andrew partner
8
Pros:

The property was nice, and the area was great
I didn't like it, only had 1 elevator, and I was on the fourth floor. If it were to malfunction, walking up 4 floors would be a problem, being 76 years old.
The carpet outside the 4th elevator needs to be replaced.
The breakfast was ok.

2025-07-13 via Nuitee
C
Chris friends
10
Pros:

Nice facilities clean and quiet

2025-07-12 via Nuitee
L
Laura family
8
Pros:

Location was convenient. The rooms were ok but there fan in bathroom did not work and sloppy work done on grout around tub and toliet

2025-07-08 via Nuitee
D
Dawn
10
Pros:

We had a fast check-in, the staff member was very nice and helpful. The room was clean and comfortable. Breakfast was good. The only complaint is that the pool was not working but we were informed of this immediately which we appreciated.

2025-07-07 via Nuitee
L
Lisa
2
VERY disappointing given our previous stays
Pros:

From the minute, we stepped into the room it was a strong, musty and moldy odor, and the trim on the bathroom door was rusted through and looked absolutely disgusting

2025-07-03 via Nuitee
X
X1962HZaaronh Couples
8
This is The Story How I Know Or Stay At This Hotel.Me and Mother Brought a SUV I Travel 5-6 Hours When I Wake Up At 5:30
Pros:

Back in September 2023 Go This Hotel For My Auntie’s -Grandma Funeral. I love The Free Breakfast Section Bathroom Has No Dirty Floors. There Were Too Much Of My Family Members But At Least I Get To Comfortable Or Something To Today I Still Remember.

2025-06-30 via Tripadvisor
K
Kevin family
6
Pros:

Not terrible but now worth $200 a night for non working pool, no workout room, ice maker didn’t work on our floor, bed mattress was not comfortable. Room had a few issues like shower curtain would not stay put during a shower, tub had some kind of massive repair in it. Also found a large earring in the kids bed, makes me think the sheets were not changed. Breakfast was good, staff was good. Location was great for what we needed.

2025-06-29 via Nuitee