The Urban

Hotels
7.9 (1829 reviews)
507 Bush Street , San Francisco , us

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Facilities

Non-smoking rooms
Luggage storage
Fax/photocopying
Facilities for disabled guests
Non-smoking throughout
Private check-in/check-out
Shared lounge/TV area
Wheelchair accessible
Allergy-free room
Shared kitchen
See all facilities

Review Highlights

Pros:
Good location
Friendly staff
Cons:
Inconsistent shower temperature
Cleanliness issues

Categories

Cleanliness
6.98
Some guests noted issues with cleanliness, particularly regarding the carpets and light switches.
Service
8.45
Guests mentioned the staff being pleasant and accommodating.
Location
8.49
The hotel is well-located, near key attractions like Union Square.
Room Quality
7.44
Reports of cold rooms and poorly functioning showers impacted ratings.
Amenities
7.47
Some amenities are appreciated, but significant issues with hot water and maintenance were noted.
Value for Money
8.43
Guests found it to offer good value for its central location and amenities.
Food and Beverage
7.98
Complimentary coffee and tea were appreciated, though limited information is available.
Overall Experience
7.95
Generally positive experience with some notable concerns.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-18 13:21

Property Description

Prime Location in Vibrant Chinatown
Situated across from Chinatown’s iconic Dragon Gate, The Urban offers a unique and culturally rich experience in the heart of San Francisco. Explore the bustling streets filled with authentic cuisine and vibrant shops just steps away from your accommodation.

Comfortable Rooms with Modern Amenities
Relax in well-equipped rooms featuring a flat-screen TV, writing desk, and complimentary WiFi. Enjoy the convenience of a private sink and access to shared bathrooms. With limited housekeeping services, you can unwind in privacy and comfort during your stay.

Convenient Facilities and Services
Benefit from a 24-hour front desk ready to assist you at any time. The common area provides a cozy lounge space with microwave ovens, vending machines, and entertainment options. Indulge in complimentary 24-hour coffee while exploring the dynamic city surroundings.

Experience the charm of Chinatown at The Urban - Book your stay now!

Important information:

Please note: ALL rooms have shared bathrooms.

Please note: A credit card deposit is required at check in.

Please note: When booking [5] rooms or more, different policies and additional supplements may apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: SFO

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Children and extra bed policy

    Children are not allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

7.9
Based on 1829 reviews
Cleanliness: 6.98
Service: 8.45
Location: 8.49
Room Quality: 7.44
Amenities: 7.47
Value for Money: 8.43
Food and Beverage: 7.98
Overall Experience: 7.95
G
Gaukhar • solo_traveller • kz
1
Cons:

грязные уборные, а они общие на этаже. очень шумно ночью

2026-02-11 • via Nuitee
K
Karin • solo_traveller • de
5
2026-02-11 • via Nuitee
J
Jason • solo_traveller • au
7
It was as I expected. I got my moneys worth. I would stay again.
Pros:

It was exactly as expected

Cons:

It was hard to find at night

2026-01-31 • via Nuitee
B
Ben • solo_traveller • us
9
Pros:

One of the most affordable spots in town especially during a convention or event. Clean and well maintained

2026-01-30 • via Nuitee
O
Omari • couple • us
8
2026-01-28 • via Nuitee
L
Luis Alberto • extended_group • ar
4
Sin mayores inconvenientes la estadía
Pros:

Lo único positivo es que el Hitel está en el centro de la ciudad

Cons:

Las habitacion es peor de lo que muestra la habitación de Booking. Tampoco tenía heladera

2026-01-20 • via Nuitee
C
Chiung-Yu • solo_traveller • us
5
Pros:

It was very clean.

Cons:

The laundry room was out of order. I was very disappointed.

2026-01-19 • via Nuitee
T
Tripper • couple • us
1
2026-01-19 • via Nuitee
I
Itsasne • solo_traveller • es
6
Pros:

La persona de recepción fue muy amable.
El Hotel está tiene una ubicación muy buena.
La habitación estaba limpia y tenía aire.
Cuenta con una mesita, frigorífico, llavabo, una cama pequeña y un armario.

Cons:

Tenía el baño pegado a la habitación y cada vez que iba alguien por la noche me despertaba con un portazo. Cada vez que salía alguien de la habitación se escuchaba todo.

2026-01-19 • via Nuitee
K
Kamil • extended_group • us
1
2026-01-19 • via Nuitee
T
Thibaut • solo_traveller • fr
5
2026-01-19 • via Nuitee
S
Spencer • couple • us
7
Good. I wouldn’t work from home here.
Pros:

Good location. Nice place.

Cons:

The wifi occasionally was slow and didn’t work fast enough. This was annoying for me because of the nature of my work. I need high-speed wifi for trading.

2026-01-19 • via Nuitee
L
Liz • extended_group • us
2
2026-01-19 • via Nuitee
Y
YU • solo_traveller • us
8
A clean, budget-friendly stay in a great downtown location
Pros:

A great location, friendly staff, and a small but pleasant common area.

Cons:

The room was compact with minimal amenities, and some light from the corridor was noticeable at night.

2026-01-19 • via Nuitee
B
Benny • solo_traveller • us
10
Excellent
Pros:

Restroom , Baths are well kept and clean, the facility itself is very neat and they serve fresh coffee and water, very comfortable dining and waiting area . Excellent Staff ! Situated in a nice area of the city and accessible to public transport and dining , cafe facilities!

Cons:

Just the tv was out of order in my room , the staff tried to fix it , buts it’s not a big deal , I have a clean room and bed.

2026-01-19 • via Nuitee
R
Ragib Absar • couple • us
7
Good
Pros:

The location was really very convenient. It was literally at the door of Chinatown and also close to the public transportation (Train).

2026-01-19 • via Nuitee
E
Emma • extended_group • nz
6
Good location, cold showers
Pros:

The location was a great walking distance from the piers, and right next to China town.

Cons:

The showers were cold every night. Thankfully the first night, maintenance was there to fix it. However on the second night, the lady at the desk was not very helpful and didn’t help.

There are also no heaters in the rooms

2026-01-11 • via Nuitee
A
Andreas • solo_traveller • se
5
Pros:

Clean

Cons:

No heat in the rooms, no hot water in the shower (broken at my visit)

2026-01-06 • via Nuitee
A
Aleksandr • solo_traveller • pl
10
2025-12-13 • via Nuitee
A
Aleksandr • solo_traveller • pl
10
Pros:

Bardzo polecam

2025-12-13 • via Nuitee