The Urban

Hotels
7.9 (1834 reviews)
507 Bush Street , San Francisco , us

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Facilities

Non-smoking rooms
Luggage storage
Fax/photocopying
Facilities for disabled guests
Non-smoking throughout
Private check-in/check-out
Shared lounge/TV area
Wheelchair accessible
Allergy-free room
Shared kitchen
See all facilities

Review Highlights

Pros:
Good location
Friendly staff
Cons:
Inconsistent shower temperature
Cleanliness issues

Categories

Cleanliness
6.98
Some guests noted issues with cleanliness, particularly regarding the carpets and light switches.
Service
8.45
Guests mentioned the staff being pleasant and accommodating.
Location
8.49
The hotel is well-located, near key attractions like Union Square.
Room Quality
7.44
Reports of cold rooms and poorly functioning showers impacted ratings.
Amenities
7.47
Some amenities are appreciated, but significant issues with hot water and maintenance were noted.
Value for Money
8.43
Guests found it to offer good value for its central location and amenities.
Food and Beverage
7.98
Complimentary coffee and tea were appreciated, though limited information is available.
Overall Experience
7.95
Generally positive experience with some notable concerns.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-18 13:21

Property Description

Prime Location in Vibrant Chinatown
Situated across from Chinatown’s iconic Dragon Gate, The Urban offers a unique and culturally rich experience in the heart of San Francisco. Explore the bustling streets filled with authentic cuisine and vibrant shops just steps away from your accommodation.

Comfortable Rooms with Modern Amenities
Relax in well-equipped rooms featuring a flat-screen TV, writing desk, and complimentary WiFi. Enjoy the convenience of a private sink and access to shared bathrooms. With limited housekeeping services, you can unwind in privacy and comfort during your stay.

Convenient Facilities and Services
Benefit from a 24-hour front desk ready to assist you at any time. The common area provides a cozy lounge space with microwave ovens, vending machines, and entertainment options. Indulge in complimentary 24-hour coffee while exploring the dynamic city surroundings.

Experience the charm of Chinatown at The Urban - Book your stay now!

Important information:

Please note: ALL rooms have shared bathrooms.

Please note: A credit card deposit is required at check in.

Please note: When booking [5] rooms or more, different policies and additional supplements may apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: SFO

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Children and extra bed policy

    Children are not allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

7.9
Based on 1834 reviews
Cleanliness: 6.98
Service: 8.45
Location: 8.49
Room Quality: 7.44
Amenities: 7.47
Value for Money: 8.43
Food and Beverage: 7.98
Overall Experience: 7.95
W
Weronika • couple • pl
6
Good for one night stay.
Pros:

The localization was convenient for us.

Cons:

No elevator - very hard to go through the staircase with all the luggage. I knew the bathrooms were shared, but it was not specified there would be only 2 showers PER WHOLE FLOOR... The kitchenette near the reception had olmost no equpment in it, no water, no utensils - useless.

2026-04-11 • via Nuitee
A
Ali • couple • de
6
Pros:

Nothing much

Cons:

We ask for bunk bed even we selected that one while booking. But didn’t get that

2026-04-11 • via Nuitee
M
mundee • solo_traveller • us
9
2026-04-08 • via Nuitee
J
Jazmin • couple • mx
8
Pros:

Ubicación, cerca del metro estación Montgomeri, la empleada muy amable. Lo usamos solo para 1 día de espera a nuestro sig vuelo.

Cons:

No había agúa caliente y el sensor de la luz se apagaba rapidamente en la regadera, así que nos bañamos a oscuras

2026-04-06 • via Nuitee
P
Pablo • solo_traveller • ar
7
Estadía cerca del barrio chino de San Francisco
Pros:

Ubicación
Tamaño de la cama
Café te cortesía
Espacio de trabajo en la recepción

Cons:

Mantenimiento de las duchas

2026-04-04 • via Nuitee
N
Natalia • couple • ar
9
2026-04-01 • via Nuitee
N
Nicolas • couple • us
8
Very nice, budget friendly place to stay in San Francisco.
Pros:

Very convenient location, safe, friendly staff and very clean.

Cons:

Room was a bit small for 2. 1 shower was out of service, another one did not work properly and the third one did not lock properly. It was not a problem for us since it was not crowded.

2026-03-27 • via Nuitee
魚燒 • family_with_children • tw
8
2026-03-27 • via Nuitee
R
Roberts • couple • us
6
2026-03-20 • via Nuitee
W
Winston P • solo_traveller • pt
8
2026-03-17 • via Nuitee
B
Benjamin • solo_traveller • fr
7
Perfect for a night of 2 in downtown SF
Pros:

Great value for downtown SF,
50m from Chinatown
Free coffee in the break room

Cons:

Downtown SF is noisy
No luck but shower water was cold

2026-03-03 • via Nuitee
M
Martin Teigstad • solo_traveller • no
5
2026-02-26 • via Nuitee
E
Erika • solo_traveller • it
5
Pros:

Ottima posizione, letteralmente a due passi da Chinatown! Staff veramente gentile e disponibile.

Cons:

Moquette in stanza molto poco igienica, docce fredde e bagni non sempre in condizioni ottimali

2026-02-24 • via Nuitee
J
jimmer321 • solo_traveller • cn
10
Pros:

Good location but small room, which is comfortable and clean

Cons:

The water in bathroom is somehow cold.

2026-02-24 • via Nuitee
G
Gaukhar • solo_traveller • kz
1
Cons:

грязные уборные, а они общие на этаже. очень шумно ночью

2026-02-11 • via Nuitee
K
Karin • solo_traveller • de
5
2026-02-11 • via Nuitee
J
Jason • solo_traveller • au
7
It was as I expected. I got my moneys worth. I would stay again.
Pros:

It was exactly as expected

Cons:

It was hard to find at night

2026-01-31 • via Nuitee
B
Ben • solo_traveller • us
9
Pros:

One of the most affordable spots in town especially during a convention or event. Clean and well maintained

2026-01-30 • via Nuitee
O
Omari • couple • us
8
2026-01-28 • via Nuitee
L
Luis Alberto • extended_group • ar
4
Sin mayores inconvenientes la estadía
Pros:

Lo único positivo es que el Hitel está en el centro de la ciudad

Cons:

Las habitacion es peor de lo que muestra la habitación de Booking. Tampoco tenía heladera

2026-01-20 • via Nuitee