The Urban Hotel San Francisco

Hotels
7.9 (1876 reviews)
507 Bush Street , San Francisco , us

listing image 1
Show all photos

Facilities

WiFi available
Free WiFi
Non-smoking rooms
24-hour front desk
Heating
Laundry
Luggage storage
Fax/photocopying
Facilities for disabled guests
Non-smoking throughout
See all facilities

Review Highlights

Pros:
Good location
Friendly staff
Cons:
Inconsistent shower temperature
Cleanliness issues

Categories

Cleanliness
6.98
Some guests noted issues with cleanliness, particularly regarding the carpets and light switches.
Service
8.45
Guests mentioned the staff being pleasant and accommodating.
Location
8.49
The hotel is well-located, near key attractions like Union Square.
Room Quality
7.44
Reports of cold rooms and poorly functioning showers impacted ratings.
Amenities
7.47
Some amenities are appreciated, but significant issues with hot water and maintenance were noted.
Value for Money
8.43
Guests found it to offer good value for its central location and amenities.
Food and Beverage
7.98
Complimentary coffee and tea were appreciated, though limited information is available.
Overall Experience
7.95
Generally positive experience with some notable concerns.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-18 13:21

Property Description

Prime Location in Vibrant Chinatown
Situated across from Chinatown’s iconic Dragon Gate, The Urban offers a unique and culturally rich experience in the heart of San Francisco. Explore the bustling streets filled with authentic cuisine and vibrant shops just steps away from your accommodation.

Comfortable Rooms with Modern Amenities
Relax in well-equipped rooms featuring a flat-screen TV, writing desk, and complimentary WiFi. Enjoy the convenience of a private sink and access to shared bathrooms. With limited housekeeping services, you can unwind in privacy and comfort during your stay.

Convenient Facilities and Services
Benefit from a 24-hour front desk ready to assist you at any time. The common area provides a cozy lounge space with microwave ovens, vending machines, and entertainment options. Indulge in complimentary 24-hour coffee while exploring the dynamic city surroundings.

Experience the charm of Chinatown at The Urban - Book your stay now!

Important information:

Please note: ALL rooms have shared bathrooms.

Please note: A credit card deposit is required at check in.

Please note: When booking [5] rooms or more, different policies and additional supplements may apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: SFO

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Children and extra bed policy

    Children are not allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

7.9
Based on 1876 reviews
Cleanliness: 6.98
Service: 8.45
Location: 8.49
Room Quality: 7.44
Amenities: 7.47
Value for Money: 8.43
Food and Beverage: 7.98
Overall Experience: 7.95
B
Benny • solo_traveller • us
8
Pros:

Accessibility

2026-07-16 • via Nuitee
Y
Yagiz Can • solo_traveller • tr
9
2026-07-14 • via Nuitee
A
Anit • couple • us
8
2026-07-12 • via Nuitee
E
Edward • solo_traveller • au
10
2026-07-10 • via Nuitee
H
Halatek • solo_traveller • us
10
Pros:

Everything

Cons:

I liked everything.

2026-07-09 • via Nuitee
L
Lionel • couple • us
10
Overall it was I enjoyed my stay and would stay again.
Pros:

Close to the wharf.

Cons:

No ac controls in the room.

2026-07-09 • via Nuitee
F
Farida • couple • us
9
2026-06-30 • via Nuitee
C
Caitlin • couple • ie
10
Great location, facilities and incredible staff
Pros:

Genuinely everything, especially after letting us check in at 11am after the nearby Superhero Hotel left us homeless after cancelling our reservation without alerting us and doing nothing to assist us (DO NOT BOOK THAT PLACE!)

2026-06-29 • via Nuitee
D
Dr. Bernhard • family_with_children • de
8
2026-06-29 • via Nuitee
P
Paolo • couple • it
10
Splendido hotelin una città meravigliosa
Pros:

Posizione centrale comoda per visitare la città.
Staff competente ed attento.
Struttura tenuta con cura.

2026-06-29 • via Nuitee
D
Dallas • solo_traveller • us
10
Pros:

Urban Hotel was clean, casual and welcoming.
Highly recommended.

Cons:

Bring earplugs. The vacuum is a bit loud in the morning.

2026-06-29 • via Nuitee
I
Ismail • solo_traveller • tr
9
2026-06-27 • via Nuitee
M
Mariya • solo_traveller • bg
6
Good location BUT They didn’t clean my room for 5 days, didn’t change towels. Never saw someone to clean bathrooms.
Pros:

Location is great.

Cons:

But they didn’t clean my room, they didn’t change my towels, they didn’t clean the bathroom often ( or at all )

2026-06-27 • via Nuitee
N
Nico • couple • at
8
2026-06-24 • via Nuitee
H
Husam • couple • jo
2
2026-06-23 • via Nuitee
K
Katherine • solo_traveller • us
6
Central location but not peaceful
Pros:

Good central location + friendly staff

Cons:

The doors shut loudly and noise carries easily throughout the property. The shared bathroom was sometimes dirty due to other tenants.

2026-06-15 • via Nuitee
S
sinan • couple • tr
10
Harika
Pros:

Konum ve temizlik

Cons:

Ekibin güler yüzlü olması

2026-06-14 • via Nuitee
L
Leander • solo_traveller • at
7
Nice hotel for a stay in central San Francisco
Pros:

Clean and good location, good value for money

Cons:

You can’t change the water temperature in the shower

2026-06-09 • via Nuitee
C
Cenk • solo_traveller • tr
3
Look for another place, don't bother yourself.
Cons:

It was one of my worst experiences in this platform. Rooms are not as it seems on pictures. Clostrophobic, smelling, dark and dirty. They take deposit which is not mentioned anywhere during booking. I booked for 2 nights but left after a night. I told that I'm not happy with the room but they did nothing. They just told me I'm free to leave...

2026-06-07 • via Nuitee
S
Sean • solo_traveller • au
10
2026-06-06 • via Nuitee