The Urban Hotel San Francisco

Hotels
7.9 (1894 reviews)
507 Bush Street , San Francisco , us
+1 415-432-7867

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Facilities

WiFi available
Free WiFi
Non-smoking rooms
24-hour front desk
Heating
Laundry
Luggage storage
Fax/photocopying
Facilities for disabled guests
Non-smoking throughout
See all facilities

Review Highlights

Pros:
Good location
Friendly staff
Cons:
Inconsistent shower temperature
Cleanliness issues

Categories

Cleanliness
6.98
Some guests noted issues with cleanliness, particularly regarding the carpets and light switches.
Service
8.45
Guests mentioned the staff being pleasant and accommodating.
Location
8.49
The hotel is well-located, near key attractions like Union Square.
Room Quality
7.44
Reports of cold rooms and poorly functioning showers impacted ratings.
Amenities
7.47
Some amenities are appreciated, but significant issues with hot water and maintenance were noted.
Value for Money
8.43
Guests found it to offer good value for its central location and amenities.
Food and Beverage
7.98
Complimentary coffee and tea were appreciated, though limited information is available.
Overall Experience
7.95
Generally positive experience with some notable concerns.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-18 13:21

Property Description

Prime Location in Vibrant Chinatown
Situated across from Chinatown’s iconic Dragon Gate, The Urban offers a unique and culturally rich experience in the heart of San Francisco. Explore the bustling streets filled with authentic cuisine and vibrant shops just steps away from your accommodation.

Comfortable Rooms with Modern Amenities
Relax in well-equipped rooms featuring a flat-screen TV, writing desk, and complimentary WiFi. Enjoy the convenience of a private sink and access to shared bathrooms. With limited housekeeping services, you can unwind in privacy and comfort during your stay.

Convenient Facilities and Services
Benefit from a 24-hour front desk ready to assist you at any time. The common area provides a cozy lounge space with microwave ovens, vending machines, and entertainment options. Indulge in complimentary 24-hour coffee while exploring the dynamic city surroundings.

Experience the charm of Chinatown at The Urban - Book your stay now!

Important information:

Please note: ALL rooms have shared bathrooms.

Please note: A credit card deposit is required at check in.

Please note: When booking [5] rooms or more, different policies and additional supplements may apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: SFO

Location

Guest Reviews

7.9
Based on 1894 reviews
Cleanliness: 6.98
Service: 8.45
Location: 8.49
Room Quality: 7.44
Amenities: 7.47
Value for Money: 8.43
Food and Beverage: 7.98
Overall Experience: 7.95
M
Meghan • solo_traveller • us
8
2026-08-23 • via Nuitee
S
Samira • solo_traveller • us
10
Ideal location near Bart & Chinatown.
Pros:

This place is a gem! Great location , reasonably priced, sparkling clean & the staff is very friendly. The young man who handed me my luggage let me rest for a few minutes in the lounge area. Very nice of him, I wish I had caught his name. So yes book it without hesitation!

Cons:

What's there not to like,?

2026-08-21 • via Nuitee
S
Stefano • solo_traveller • it
9
Struttura pratica e confortevole.
Pros:

La posizione è ottima, i bagni in comune sempre puliti.

2026-08-17 • via Nuitee
S
Stefano • solo_traveller • it
9
Ottima struttura in zona centrale.
Pros:

Ottima posizione, bagni in comune puliti.

2026-08-17 • via Nuitee
P
Pedro Jesus • couple • us
8
2026-08-14 • via Nuitee
W
Waseem Khan • solo_traveller • pk
10
Pros:

Had wonderful , comfortable stay served by amazing welcoming staff

2026-08-12 • via Nuitee
K
Kaoru • solo_traveller • jp
10
2026-08-12 • via Nuitee
R
Rick • solo_traveller • us
3
Clean, I would never stay here again! And expensive for the little you get!
Pros:

Hotel is actually a glorified hostel.no bathrooms or showers in the rooms. Worse yet, no elevators!
Girl at front desk was very difficult to reach, as you must call the front desk to get back into the hostel.and she suggests seemed to be elsewhere, sometimes waiting 10 to 15 minutes to get back inside!

Cons:

Hotel is actually a glorified hostel.no bathrooms or showers in the rooms. Worse yet, no elevators!
Girl at front desk was very difficult to reach, as you must call the front desk to get back into the hostel.and she suggests seemed to be elsewhere, sometimes waiting 10 to 15 minutes to get back inside!

2026-08-11 • via Nuitee
G
Gabriel • solo_traveller • ar
3
2026-08-10 • via Nuitee
I
Izteleuova • solo_traveller • us
6
2026-08-09 • via Nuitee
J
James • solo_traveller • gb
3
Spend more money and go elsewhere.
Pros:

Decent price

Cons:

Loud noise until very late, room stank of smoke, showers either didn't work or weren't hot.

2026-08-08 • via Nuitee
B
Bita • solo_traveller • us
6
Pros:

Worth the price!

2026-08-04 • via Nuitee
L
Larisa • solo_traveller • us
7
Pros:

Great value and I loved having my own space.

2026-08-03 • via Nuitee
A
Alfiero • solo_traveller • it
9
Pros:

Quiet room and available lqvatories, comfortable bed

2026-08-03 • via Nuitee
A
Aleksandar • solo_traveller • mk
10
2026-08-02 • via Nuitee
B
Benny • solo_traveller • us
8
Pros:

Accessibility

2026-07-16 • via Nuitee
Y
Yagiz Can • solo_traveller • tr
9
2026-07-14 • via Nuitee
A
Anit • couple • us
8
2026-07-12 • via Nuitee
E
Edward • solo_traveller • au
10
2026-07-10 • via Nuitee
H
Halatek • solo_traveller • us
10
Pros:

Everything

Cons:

I liked everything.

2026-07-09 • via Nuitee