Croft Hotel

Hotels
5.7 (199 reviews)
3 Stanley Road, Off London Road , Leicester , gb

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Children allowed

Facilities

Non-smoking rooms
Family rooms
Luggage storage
Fax/photocopying
Non-smoking throughout
Shuttle service (additional charge)
Staff adhere to local safety protocols
Guest rooms disinfected between stays
Cleaning standards that are effective against Coronavirus
Physical distancing rules followed
See all facilities

Review Highlights

Pros:
Clean rooms
Friendly staff
Good value
Cons:
Lack of cleanliness
Safety concerns
Missing amenities

Categories

Cleanliness
4.03
Multiple complaints about cleanliness, including filthy carpets and dirty towels.
Service
7.5
Staff described as friendly and helpful in several reviews.
Location
7.04
Generally positive mentions of the location, though some noted safety concerns.
Room Quality
4.99
Rooms varied in quality, with some reviews mentioning comfort but others finding major issues.
Amenities
5.02
Limited amenities mentioned, some basic complaints noted.
Value for Money
6.98
Some reviews noted good value for the price paid.
Food and Beverage
5.03
Food not mentioned, and no breakfast provided, indicative of standard expectations.
Overall Experience
5
Mixed experiences with notable issues impacting overall enjoyment.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 10:25

Property Description

Victorian Charm and Modern Comfort

Convenient Location and Amenities

Exploring Leicester's Attractions

To book your stay at Croft Hotel and experience Victorian elegance with modern amenities, book now!

Important information:

Please note, property is under renovation but it's is not going to affect your stay as no noise or dust complaints.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 5 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Parking

    Private parking is possible on site (reservation is needed) and charges may be applicable.

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

Location

Guest Reviews

5.7
Based on 199 reviews
Cleanliness: 4.03
Service: 7.5
Location: 7.04
Room Quality: 4.99
Amenities: 5.02
Value for Money: 6.98
Food and Beverage: 5.03
Overall Experience: 5
A
Alison • solo_traveller • gb
8
Good stay
Pros:

Lots of parking. Friendly staff. Warm comfortable room

Cons:

It was all a bit tired but fine

2026-02-13 • via Nuitee
A
Anita • solo_traveller • pl
10
2026-02-13 • via Nuitee
M
Munir • couple • gb
9
2026-01-31 • via Nuitee
N
Nicholas • couple • gb
10
Excellent
Pros:

Clean and value for money.

Cons:

Nothing

2026-01-22 • via Nuitee
S
sara • solo_traveller • gb
7
very good
2026-01-20 • via Nuitee
T
Titch • extended_group • gb
1
Awful, would not recommend.
Pros:

The only good thing about our stay was the 24 hour manned front desk which allowed us to have a late check in.

Cons:

The beds were visibly dirty with stains and marks on both the duvet, mattress and pillows, which made us believe they hadn't been washed since the last guests. The beds made us itch too so we had to sleep fully dressed head to toe. The shower was broken and fell off the wall when you shut the bathroom door. During the night, door handles were rattled which made it feel like someone was trying to get into our rooms.

2026-01-19 • via Nuitee
A
Alastair • solo_traveller • gb
7
Cheap & cheerful
Pros:

Clean room, welcoming staff. Nice location, walkable to the centre.

Cons:

Could feel the bed springs (on my single bed) and no mirror in the en-suite (but one in the room)

2025-12-14 • via Nuitee
N
Nathan • couple • gb
1
Pros:

Staff were pleasant enough

Cons:

We arrived in the room on the 2nd floor to find the windows were wide open, bear in mind it’s mid December, and the top floor smelt like spice (the prison drug) which is rather unpleasant. While we were waiting for an uber outside, one of the residents, who had been living there for 18 months since his release from prison according to him, approached us asking what room we were in, how long we were staying and if we “wanted some fun” he also guessed which room we were staying in based on the fact we had a toilet in the room. This made my wife and I feel very uncomfortable so we cancelled the uber, collected our bags from the room and left. Other long term residents were roaming the corridors and reception area, and made the whole experience rather unpleasant.

2025-12-14 • via Nuitee
S
Stuart • solo_traveller • gb
5
Good clean room but expensive
Pros:

No breakfasts. Location ok

Cons:

No drinkable water provided in the room!

2025-12-13 • via Nuitee
G
Gordon • solo_traveller • gb
8
Pros:

Nice location warm comfortable rooms , lovely building

Cons:

Nothing

2025-12-12 • via Nuitee
J
Jovan • solo_traveller • gb
5
2025-11-20 • via Nuitee
S
Steven • solo_traveller • gb
6
Good value for a short stay
Pros:

Convenient, clean and functional

2025-11-18 • via Nuitee
M
Mahendra • solo_traveller • gb
1
2025-11-10 • via Nuitee
B
Beasley • solo_traveller • gb
10
Pros:

The room was really we presented.

2025-11-09 • via Nuitee
S
Stephen • family_with_children • gb
5
2025-10-27 • via Nuitee
S
Sean • solo_traveller • gb
7
2025-10-23 • via Nuitee
A
anthony • family_with_children • gb
8
A lovely well positioned place to stay. Basic but does the job
Pros:

Basic and handy for all the good bits of Leicester. The regular guests I met were friendly. The staff were excellent.

Cons:

The plug holes could do with a really good clean. But, for the price that is my only complaint.

2025-10-20 • via Nuitee
A
Alan • solo_traveller • gb
9
Nice refurbished traditional hotel, nice part of town. helpful friendly staff and a large room.
Pros:

Very friendly helpful staff. Large room with bath as well as shower pleasant part of town with a pleasant 20minute walk through the park and down new walk to the centre of town

2025-10-09 • via Nuitee
F
Freddie • solo_traveller • ca
5
Outside beauty is deceiving.
Pros:

Location was OK. Price was good, but maybe you get what you pay for.

Cons:

The carpet throughout was filthy. There were hotel & construction materials all over the place. Everytime I walked into my room, it smelled like Marijuana that was coming from the neighbors/room next door, room.

2025-10-06 • via Nuitee
S
Simon • solo_traveller • gb
9
Very comfortable and clean accommodation, staff very friendly and I was given free upgrade
Pros:

Friendly staff and very clean

2025-09-28 • via Nuitee