Travelodge Newcastle-under-Lyme Central

Excellent hotel nothing was too much trouble and the food and drink Excellent all the staff went out of their way to make our stay as good as possible. The receptionist Sammie helped us with booking a local restaurant for a special meal with our grandson and even booked us a taxi

The morning staff were very warm and welcoming. The breakfast package was a great deal, with so much to choose from including the drinks variety of tea/coffee/juices. The rooms were spacious and clean, TV available for evening relaxing. Nice bathroom. Nice food options in the evening as well. The cafe is a nice place to sit and chat, morning or evening. Easy to get to with lidl shop close by as well. Elevators are useful and fire instructions clear.

Great location, easy to get to. All staff very friendly. Excellent modern, clean and comfortable rooms. We had a lovely breakfast with lots of choice. Great price for food and a 5 night stay. Definitely recommend, you can't go wrong!

The reception staff especially Raja, went over and above to help me in a time of distress. The eating area is a very nice place and breakfast is terrific value. The hotel is well placed for buses, shops and reataurants. Although on a busy traffic highway, there is no outside noise at all.

Fantastic stay as usual, shout out to Raja with his great customer service at check in. And sarah during breakfast Thanks again guys.

From the moment of arrival, Sarah (supervisor) and her team provided me two nights of exquisite experience. Jiving spoken to security (Taha), Chi and Abdul (night shift) and experiencing the rooms so clean it is clearly a team effort (which Sarah always shares). However this doesn't happen by chance, but strong leadership combined with support. I will move on however after the lovingly creates breakfast I am ready for the day ahead. Thank you. Merry xmas. Prosperous Happy, Healthy 2026

I initially booked the stay for the wrong date, which I acknowledge was my mistake. When I arrived at the hotel and explained the situation, your receptionist advised me to rebook online while standing at reception. Though the staff appeared to try to best unhelpful as possible!

While attempting to review and amend the booking online, I was unable to find Newcastle Under Lyme Central listed. When entering “Newcastle” on the amend booking page, only options such as Newcastle Central, Newcastle Quayside, etc were displayed, with Newcastle Under Lyme Central missing entirely. In these circumstances, it is entirely reasonable for a customer to assume that Newcastle Central is the correct and only relevant option, particularly when rebooking under time pressure and following instructions from hotel staff.

I later discovered that Newcastle Under Lyme Central does appear on the new booking page, but not on the amend booking page. This inconsistency between the two parts of the website directly contributed to the confusion and suggests a flaw in the booking and amendment process rather than simple user error.

When I returned to reception to explain this, I was reassured that it would be fine and was advised to contact the customer service team to have the hotel amended. I was given the relevant phone number by the receptionist. Unfortunately, when I called, I was spoken to very rudely by a member of the booking team and was simply told that nothing could be done.

As a result, I was left £90 out of pocket with no hotel room, which was extremely frustrating. As someone who travels regularly, this is not the sort of mistake I would ordinarily make. The fact that this occurred twice under these circumstances only reinforces that the booking process is unclear and misleading.

Furthermore that I wasn’t the only person in reception having issues with their room/ booking at the time leads me to believe there are bigger issues at the heart of the hotel.

Costing me a total of £150 for a single night stay in a budget hotel is appalling and I shall endeavour not to stay at a Travelodge again!

The staff were very helpful and attentive.
Sammie and Blake in particular were great.
Give them both a pay rise!!!!!!!!

Newcastle under Lyme was fantastic, great staff I stay here regularly due to work, Blake in the kitchen is fabulous and does a fantastic pizza, sammie on reception is always welcoming and goes above and beyond give that girl a pay rise!

We arrived at this hotel after dark on a cold wet evening. Being in a town we didn’t know and had had along drive decided to use the Cafe/Bar for a meal. We were refused a service as “it’s company policy that dogs are not allowed.”
No attempt was made to find a way we could get a meal, such as take a meal to your room. Our small dog, a rescue who was badly treated so not appropriate to leave in a strange.

Great location with lots of amenities close by. Stayed on 4th was lovely and quiet and temp just right. Wonderful greeting by Sammie when I arrived and had a technical issue that was rectified just as professionally by Ethan. Both a credit to the hotel and to Travelodge. Will definitely stay here again and would recommend too

Would you pay £9.00 for a Travelodge teabag?

I booked a 2-night stay, at ‘Newcastle-under-Lyme Travelodge’.
As with other hotels, Travelodge provide, in-room, tea/coffee making facilities.
The first morning, I fancied a first cup of tea (usually, ‘Earl Grey’) in my room.
There were no Earl Grey teabags. No problem… I’ll ask at reception.

‘I’m sorry, sir, we only give Earl Grey, with breakfast,’ said Sarah, the receptionist.
‘But, I don’t want breakfast - I just need one, Earl Grey teabag,’ I said.
‘No, sorry, we can’t do that,’ said Sarah.
‘I’ve paid £154 to stay here… yet you can’t give me a 10p teabag?’ I said.
‘No sir… we’re not allowed to,’ said Sarah.

I returned to the Travelodge that evening, and told my story to the evening receptionist.
‘Here you are, sir,’ she said… and gave me three Earl Grey teabags.
No fuss, no silliness.

This isn’t about a teabag - it’s about poor management, lack of common sense and not putting the customer first.

I don’t blame, ‘computer says’, Sarah. It’s the poor training Sarah received from Travelodge, that’s to blame for my very disappointing, ‘stay-experience’.

A ‘1-star’ review. They don’t deserve more.

During a mere 2 night stay here, the key card system went down and overall they were fairly inconsistent and required a couple of goes to open doors. I stayed at Talke Travelodge and they had a FOB and key which was great and far better overall over there. Then I went to reception to get it fixed and there was nobody there and a sign with a phone number that I had to ring 3 times before getting an answer! I heard the ringer in the backroom so nobody was anywhere to be seen, surely someone should always be on duty? Then my key card was reluctantly fixed and no apology received, but my room was fine and it did the job.

Huge thank you to Madi and Ella for making our stay so enjoyable. So friendly and patient when it was a very busy morning for them.

Was staying for a visit to see family this our third stay it's in a convenient location close to Newcastle town the rooms are lovely nice shower room nice size bed nice and comfy the room was very clean Room was very quiet there's a restaurant that serves a good breakfast only thing I would say was staying at the weekend wanting lunch but don't want to go to a pub etc
Looked after by Sammie

Great place to stay, friendly staff. Easy parking. Abdul was particularly amazing. Food was lovely. Would stay again :)

stayed at the Newcastle under Lyme Travelodge on 13th October. We were going out to a show so I went to phone a taxi as the hotel has no signal. Went outside and was approached by a homeless man on drugs. I quickly got in the lift as there are no security staff and reception is on then next floor. By the time I got to reception the man had run up the stairs and was talking to the receptionist. I didn’t say anything as I felt uncomfortable as he was at reception so we went to get our taxi. On return no one was available to speak to and the next morning nobody was available we just had to leave our keys in the box. On my return I called customer service but the phone number they give out is none existent. You have to email and wait for a reply in 3-5 days as they obviously don’t want to speak to customers and only answer by email when they feel like it. Well the reply to my complaint says it all about Travelodge and the way they treat their customers and believe me it’s beyond disgraceful. All Travelodge hotels house the homeless and their pets but don’t tell the customers that are paying to stop their. They lie and make you feel like your the one in the wrong without giving it a second thought. There were homeless at the hotel with large dogs and also some having food delivered. I have no problem with helping them buy Travelodge should let you know before they take your booking or close the hotel to paying customers. Some of them have mental health issues and can have unpredictable behaviour to others. They reckon they are helping the community but they are getting paid by the government they don’t do it out the goodness of their hearts. No apologies and no concern for customers comfort or safety just as long as they are making a profit. I will never use them again and suggest you look into their hotels before you stop there as it’s nationwide. Customer care and service NONE existent at its best. I should be staying at Travelodge Liverpool soon but I’m so anxious I can’t face it.

Had a wonderful overnight stay. Totally recommend, everywhere was very clean and welcoming. Breakfast was amazing, really good quality and value for money.
Sammie was really amazing, very welcoming and helpful.

A warm welcome and the benefit of bar and restaurant on site. Good food, excellent self serve breakfast. Professional staff.

The Breakfast could be improved by means of being Cooked more. Disappointed bacon wasn't cooked. Mushrooms were so thinly Sliced you couldn't taste them and No Fried Eggs