Colosseo Studio Suites

The check-in process was ridiculously frustrating. First, there was no communication about checking in at an entirely different location. Once I arrived, the note was typed in Italian, so I had to ask someone to help translate for me. Secondly, the location of the hotel was NON-existent so I luckily went into a random hotel and picked the correct one. You all need to do a better job at communicating this process BEFORE someone arrives and has no ability to communicate with anyone.

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I didn’t have a window, therefore the room smelled dusty.
The check-in was difficult,as it was at another location.
The advertisement of the suite is not proper.
Please don’t choose this hotel!

I arrived at Colosseo Studio Suite and no one was there. I rang bells by the door, but no answer. I had no communication contact on my booking.com reservation, so I called the number that I found online. Whoever answered seemed annoyed that I called and referred me to call Hotel Valle (Via Cavour, 134). I called the Valle and they told me that I had to go to Valle first to check in to Colosseo. I was very annoyed at this, as I had already walked 2 km because the metro at Termini was closed and it was already late in the evening. I asked how was I supposed to know to go to Hotel Valle to check in to Colosseo and the person I spoke to said that it was communicated to me. FALSE. There was no such communication via booking.com.
So, I walked to Hotel Valle and I explained the situation, and the front desk told me that I could not stay at Colosseo but rather I had to stay Valle. As it was very late and I was exhausted, I did not argue much but the front desk seemed annoyed at my complaint but it is outrageous that I could not stay where I booked.
There was only one elevator and the wait was always 5 minutes. My room smelled as musty as a cheese cellar somehow mixed with disinfectant and it had no desk and the bed was hard. But, I was tired and went to bed.
The next morning I asked the front desk to leave to go to my reservation at Colosseo Studio Suite but the front desk told me that it was unavailable - unacceptable! Instead, they offered to switch me to another property, Residenza Monti (Via dei Serpenti 15). So, I accepted the offer. So, yet more time wasted walking to yet another location. But, okay, the Monti seemed better than Valle: it smelled normal, had a kitchen with table, comfortable bed and air conditioning (no air conditioning at Hotel Valle). I had to call to get the WiFi password. But, the shower head was broken! I called to complain, they said that they would send someone to fix it. But, I needed a shower, so I somehow I cleaned myself. (see above)

Everything. When I went to pick up my key for my apartment, I was told there was an issue, and I would be put up at another hotel. No prior notification given. The TV and fridge didn't work, no curtains on one window face main street, no handles on bathroom door and the shower constantly dripped. Booking.com should not allow these people to still advertise as the original accommodation is closed. Very unhappy.

I did not receive any email that warned me to check in at another location up the street, a significant difficulty as I was alone and then needed to retrace my steps on a very warm day, after travelling for a long time.

the shower was terrible, was cold and didn’t have shower curtain.
the second bed was a sofa bed but with no mattress or covers !
also no info on picking up key to the property, wasted an hour trying to sort it out.

We booked a room at the Colosseu Studio Suite. Upon arrival we rang the door bell and no one answered. I called the property, and communicated that we were trying to check in. The receptionist kept telling me that she was not understanding and the line was cut. Understandably this got us worried and started to panic a bit. Tried to call again and after several attempts, we understood that we need to go to Hotel Valle. When we arrived we were told that there was a problem with our room and could not tell us when it will be fixed and thus fixed a room for us at the said hotel. I expressed that we didnt receive an email with this communication and she told me that this problem arisen three houra ago, which left me thinking that she had ample time to email me. When we entered the room, it was small, we had no written instructions how to call the receptionist (standard info to have), no signal for the TV, no kettle, no mini fridge and the best of all, no heating in the shower! To summarise the hotel was not one i would have choosen to stay. The excuse that the room we booked had a problem was clearly a ruse and would say that i do not quite believe that it was true

I was allegedly given a replacement apartment, but no one informed me about it. It was a small old apartment, masquerading as a hotel suite. It was dirty and very old furnished with old furniture. The bathroom, the beds and the interior, everything looked like someone had opened an old apartment from the 1980s. There were piles of dust under the beds. I am very disappointed.