Villas HM Palapas del Mar

Hotels
8.6 (401 reviews)
Avenida Plutarco Elias, s/n , Holbox Island , mx

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Children allowed

Facilities

Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Terrace
Family rooms
Luggage storage
Tour desk
Ironing service
Massage services
See all facilities

Review Highlights

Pros:
Friendly staff
Beautiful grounds
Great location
Comfortable beach beds
Cons:
Noise from rooftop bar
Hard beds
Uncomfortable pillows
Slow service at times
Food quality inconsistencies

Categories

Cleanliness
7.86
Reported issues with cleanliness in rooms and common areas.
Service
9.33
Staff were friendly and attentive, despite some negative interactions.
Location
8.87
Excellent location with easy access to the beach and restaurants.
Room Quality
8.32
Rooms were generally spacious and well-kept, though some amenities were lacking.
Amenities
8.85
Great facilities including beach beds but some service delays were noted.
Value for Money
8.81
Generally good value, but some inconsistencies in service detract from value.
Food and Beverage
7.86
Breakfast was good, but some specific issues with food quality.
Overall Experience
8.93
Overall a positive experience despite some drawbacks.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 04:26

Property Description

Beachfront Luxury Accommodation
Villas HM Palapas del Mar in Holbox Island offers a 4-star experience with a garden, terrace, and restaurant overlooking Playa Holbox. Modern Amenities
Each air-conditioned unit is equipped with a flat-screen TV, safety deposit box, and private bathroom. Some rooms boast stunning sea views and balconies. Exceptional Services
Enjoy 24-hour front desk assistance, airport transfers, and free WiFi. Indulge in a buffet breakfast or explore the area with available bike rentals. Book now to experience paradise at Villas HM Palapas del Mar!

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: CUN

Property Policies

  • Parking

    No parking available.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 6 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Internet

    WiFi is available in public areas and is free of charge.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

8.6
Based on 401 reviews
Cleanliness: 7.86
Service: 9.33
Location: 8.87
Room Quality: 8.32
Amenities: 8.85
Value for Money: 8.81
Food and Beverage: 7.86
Overall Experience: 8.93
D
David • couple • gb
8
2026-04-24 • via Nuitee
A
Ana • couple • ve
9
2026-04-24 • via Nuitee
A
Aleacia • couple • ca
8
Relaxing, ultimate vacation vibe !
Pros:

The resort was well manicured and beautiful. Very clean, lovely airy spacious rooms.

Cons:

There was though stands out as a negative at all

2026-04-23 • via Nuitee
P
Petra • couple • ch
9
Great vacation
Pros:

The location, the spacious grounds, the service

Cons:

I booked a sea view room, but we only got a downside garden room across from the restaurant which was quite noisy.
The bathrooms are a little dated and could use a renovation.

2026-04-22 • via Nuitee
U
urška • couple • si
10
Perfect stay in Holbox
Pros:

The location was phenomenal!
The food was good.
Staff was very kind and helpful!
The rooms were beautiful, we had our own pool - that was very nice.

We came for a night and stayed for four 🥰

2026-04-19 • via Nuitee
M
Marília • family_with_children • pt
6
A experiência não foi positiva.
Pros:

Proximidade da praia e pequno almoço

Cons:

Falta de simpatia dos funcionários . A dificuldade em disponibilizar toalhas. Com caução. Nunca visto. Limpeza. Cabelos na parede do wc

2026-04-14 • via Nuitee
D
Davila • couple • mx
10
fabuloso
Pros:

instalaciones y limpieza

Cons:

en mi caso tenia que firmar constantemente por ser todo incluido, buscar otra alternativa

2026-04-03 • via Nuitee
A
aurelien • couple • fr
6
Bien mais pas ouf !! Progrès à faire en services.
Pros:

Proximité plage, piscine x2, originalité des chambres.

Cons:

Personne plage pas agréable, et trop à gère pour 1 seul homme. Personnel petit déjeuner trop rapide a vouloir débarrassé, dans le tarif compris uniquement les americano…chocolat chaud et cappuccino en supp…👎🏻

2026-04-02 • via Nuitee
N
Nathalie • couple • ca
8
Très bien
Pros:

Proximité avec la plage
Chaises disponibles à la plage et tranquilité

Cons:

Que les chaises ne soient pas disponible près piscine apres 18:00

2026-04-01 • via Nuitee
J
José • couple • pt
9
Wonderfull!
Pros:

Almost everything went perfect!

Cons:

Nothing relevant

2026-03-18 • via Nuitee
P
Pedro • couple • pt
7
Hotel simpático.
Pros:

Localização

Cons:

Alguns funcionários parecem ter medo que fujamos sem pagar. Não podemos debitar nada para o quarto e quando não pagamos de imediato, andam atrás de nós para que paguemos. Não é simpático.

2026-03-17 • via Nuitee
B
buckle • extended_group • gb
10
Perfect location, friendly staff and stunning rooms
Pros:

Everything about this hotel was 10/10. Perfect location ( just a minute walk to gorgeous white sand beach), the friendliest staff and great food. The rooms was lovely, very clean and the beds were very big. An ideal location, just a short walk into town for dinner but far away enough from the action so you can chill

Cons:

N/a

2026-03-17 • via Nuitee
F
francescotton2022 • NONE • London, England
10
A piece of paradise
Pros:

We stumbled across Las Palapas, Holbox, and wow what can we say….incredible.
José, Mike, Wilberth, George and the team were outstanding. The hotel is one of the best we staying in across the world. The balance between luxury and boutique is a fine example. The food, drinks, service and facilities were amongst the finest. Fabulous area of the beach, completely unspoilt and 10 minutes away from the hub of energy that the main square offers. Food was outstanding. We really do have nothing negative to say - other than see you all again next year. Thank you

2026-03-14 • via Tripadvisor
C
Clémence • extended_group • be
10
Incroyable !
Pros:

Tout était vraiment bien, le personnel est très accueillant, l’hôtel est magnifique et les chambres sont très confortables. L’hôtel est situé en bord de mer ce qui rend l’expérience encore plus agréable. La nourriture est très bonne et les cocktails le sont également !
Merci à José de la réception pour son accueil au top.

2026-03-13 • via Nuitee
T
Thierry • couple • be
8
Hotel met een fantastische ligging
Pros:

Prachtige, centrale ligging aan het mooie brede witte strand.
Het ontbijt in buffetvorm was heel uitgebreid en aangenaam zitten.

Cons:

Kamer en in het bijzonder de badkamer te renoveren.

2026-03-08 • via Nuitee
3
399pn • Couples • Whitchurch, Hampshire, England
6
This would not be my first choice hotel on Isla HOLBOX
Pros:

Hotel rooms were very noisy and had no views. Very antiquated way of checking in with having to wear an armband throughout our stay to prove we were guests. Any extras had to be paid on the spot rather than have an open credit card to pay at end of our stay. Front desk staff unhelpful and seemed unwilling even to try to solve problems. Restaurant staff very friendly and willing to go the extra mile.

2026-03-02 • via Tripadvisor
L
Lucia • family_with_children • be
1
Service client zéro !
Pros:

le petit déjeuner

Cons:

Nous avions réservé une chambre vue sur mer et nous avons reçu une chambre vue sur travaux. Le personnel de l'hôtel nous a dit qu'il était désolé mais qu'il s'agissait de la dernière chambre disponible. Nous avons demandé un geste commercial (peu importe le geste) mais ils ont refusé.

Nous étions 3 adultes, nous avons reçu que 2 serviettes de bain. Quand nous avons demandé une 3ème serviette à la réception, le personnel nous a répondu que ça n'était pas possible car le local "service" était fermé et il n'avait pas accès, il fallait attendre le lendemain. Aberrant pour un hôtel de ce standing et au prix de la nuit !!!!! j
Nous avons reçu la 3ème serviette de bain, le lendemain de notre arrivée à 11h du matin :D la grosse blague !!!!

J'ai logé dans de nombreux hôtels et hostels de toute catégorie dans de nombreux pays du le monde, je n'ai jamais connu un service aussi déplorable
Aucun service client! money money money

2026-02-27 • via Nuitee
J
Julia • couple • fi
10
Pros:

Aamupala, sijainti, huoneet, ranta, henkilökunta ja kaikki muu oli ihan täydellistä!

2026-02-22 • via Nuitee
G
ginaraelewis • NONE • Salt Lake City, Utah
10
Lovely stay. Great for families and couples. Walking distance to many restaurants. And amenities.
Pros:

Lovely stay for a 5 day trip for spouse and me. Breakfast was excellent. Dinner was ok. Great for families and couples. Walking distance to lots of restaurants, activities and a very short walk to the beach.

2026-02-19 • via Tripadvisor
S
Sebastian • couple • cl
9
2026-02-14 • via Nuitee