Villas HM Palapas del Mar

Hotels
8.6 (409 reviews)
Avenida Plutarco Elias, s/n , Holbox Island , mx

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Children allowed

Facilities

Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Terrace
Family rooms
Luggage storage
Tour desk
Ironing service
Massage services
See all facilities

Review Highlights

Pros:
Friendly staff
Beautiful grounds
Great location
Comfortable beach beds
Cons:
Noise from rooftop bar
Hard beds
Uncomfortable pillows
Slow service at times
Food quality inconsistencies

Categories

Cleanliness
7.86
Reported issues with cleanliness in rooms and common areas.
Service
9.33
Staff were friendly and attentive, despite some negative interactions.
Location
8.87
Excellent location with easy access to the beach and restaurants.
Room Quality
8.32
Rooms were generally spacious and well-kept, though some amenities were lacking.
Amenities
8.85
Great facilities including beach beds but some service delays were noted.
Value for Money
8.81
Generally good value, but some inconsistencies in service detract from value.
Food and Beverage
7.86
Breakfast was good, but some specific issues with food quality.
Overall Experience
8.93
Overall a positive experience despite some drawbacks.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 04:26

Property Description

Beachfront Luxury Accommodation
Villas HM Palapas del Mar in Holbox Island offers a 4-star experience with a garden, terrace, and restaurant overlooking Playa Holbox. Modern Amenities
Each air-conditioned unit is equipped with a flat-screen TV, safety deposit box, and private bathroom. Some rooms boast stunning sea views and balconies. Exceptional Services
Enjoy 24-hour front desk assistance, airport transfers, and free WiFi. Indulge in a buffet breakfast or explore the area with available bike rentals. Book now to experience paradise at Villas HM Palapas del Mar!

Important information:

In the event of an early departure, the property will charge you the full amount for your stay.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: CUN

Property Policies

  • Parking

    No parking available.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 6 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Internet

    WiFi is available in public areas and is free of charge.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

8.6
Based on 409 reviews
Cleanliness: 7.86
Service: 9.33
Location: 8.87
Room Quality: 8.32
Amenities: 8.85
Value for Money: 8.81
Food and Beverage: 7.86
Overall Experience: 8.93
D
Dorothee • couple • fr
9
2026-05-10 • via Nuitee
B
Bianca • couple • de
9
2026-05-10 • via Nuitee
S
Sonja • family_with_children • at
8
Pros:

Strand top, Frühstück als Buffet und sehr gut, toller Pool, Lage einzigartig, Personal ausserordentlich freundlich, auch klimatisierter Business Raum für Zoom calls steht zur verfügung

Cons:

Wenn WLAN auch am Strand funktionieren würde, wären wir wunschlos glücklich gewesen

2026-05-07 • via Nuitee
F
Forbin • couple • fr
10
Tout simplement exceptionnel !
2026-05-03 • via Nuitee
D
Doreen • solo_traveller • ie
10
Pros:

Loved this hotel its location the rooms staff it was perfect and good value

Cons:

Nothing

2026-05-01 • via Nuitee
P
Pim de Jong • solo_traveller • nl
8
Mooi hotel aan het strand
Pros:

Mooi hotel aan het strand op ee paar minuten lopen van alle restaurantjes

Cons:

Verbouwing zonder hier melding van te maken. Hotel heeft strandbedjes op het strand, deze kun je kosteloos gebruiken. Er wordt echter niet gewaardeerd dat je zelf water of wat dan ook meeneemt. Wij werden hierover aangesproken maar andere weer niet. Bijzonder

2026-04-29 • via Nuitee
• couple • us
8
2026-04-29 • via Nuitee
J
julio • extended_group • es
1
Nefasta experiencia
Cons:

Debido a un retraso de mi avión, no pude llegar en el dia al alojamiento. Envié diversos emails y llamé por teléfono al alojamiento donde una persona del hotel me confirmó que no habría problema. Al llegar al alojamiento, me informaron que mi reserva estaba cancelada. Dejándome sin hotel.

2026-04-27 • via Nuitee
A
Ana • couple • ve
9
2026-04-24 • via Nuitee
D
David • couple • gb
8
2026-04-24 • via Nuitee
A
Aleacia • couple • ca
8
Relaxing, ultimate vacation vibe !
Pros:

The resort was well manicured and beautiful. Very clean, lovely airy spacious rooms.

Cons:

There was though stands out as a negative at all

2026-04-23 • via Nuitee
P
Petra • couple • ch
9
Great vacation
Pros:

The location, the spacious grounds, the service

Cons:

I booked a sea view room, but we only got a downside garden room across from the restaurant which was quite noisy.
The bathrooms are a little dated and could use a renovation.

2026-04-22 • via Nuitee
U
urška • couple • si
10
Perfect stay in Holbox
Pros:

The location was phenomenal!
The food was good.
Staff was very kind and helpful!
The rooms were beautiful, we had our own pool - that was very nice.

We came for a night and stayed for four 🥰

2026-04-19 • via Nuitee
M
Marília • family_with_children • pt
6
A experiência não foi positiva.
Pros:

Proximidade da praia e pequno almoço

Cons:

Falta de simpatia dos funcionários . A dificuldade em disponibilizar toalhas. Com caução. Nunca visto. Limpeza. Cabelos na parede do wc

2026-04-14 • via Nuitee
D
Davila • couple • mx
10
fabuloso
Pros:

instalaciones y limpieza

Cons:

en mi caso tenia que firmar constantemente por ser todo incluido, buscar otra alternativa

2026-04-03 • via Nuitee
A
aurelien • couple • fr
6
Bien mais pas ouf !! Progrès à faire en services.
Pros:

Proximité plage, piscine x2, originalité des chambres.

Cons:

Personne plage pas agréable, et trop à gère pour 1 seul homme. Personnel petit déjeuner trop rapide a vouloir débarrassé, dans le tarif compris uniquement les americano…chocolat chaud et cappuccino en supp…👎🏻

2026-04-02 • via Nuitee
N
Nathalie • couple • ca
8
Très bien
Pros:

Proximité avec la plage
Chaises disponibles à la plage et tranquilité

Cons:

Que les chaises ne soient pas disponible près piscine apres 18:00

2026-04-01 • via Nuitee
J
José • couple • pt
9
Wonderfull!
Pros:

Almost everything went perfect!

Cons:

Nothing relevant

2026-03-18 • via Nuitee
P
Pedro • couple • pt
7
Hotel simpático.
Pros:

Localização

Cons:

Alguns funcionários parecem ter medo que fujamos sem pagar. Não podemos debitar nada para o quarto e quando não pagamos de imediato, andam atrás de nós para que paguemos. Não é simpático.

2026-03-17 • via Nuitee
B
buckle • extended_group • gb
10
Perfect location, friendly staff and stunning rooms
Pros:

Everything about this hotel was 10/10. Perfect location ( just a minute walk to gorgeous white sand beach), the friendliest staff and great food. The rooms was lovely, very clean and the beds were very big. An ideal location, just a short walk into town for dinner but far away enough from the action so you can chill

Cons:

N/a

2026-03-17 • via Nuitee