City Express by Marriott Santiago Aeropuerto

Hotels
•
City Express
8.4 (6505 reviews)
Av. Américo Vespucio Oriente 1295 , Santiago , cl

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Restaurant
Room service
Luggage storage
Facilities for disabled guests
Non-smoking throughout
Wheelchair accessible
See all facilities

Review Highlights

Pros:
Location near airport
Good value for money
Friendly staff
Clean rooms
Cons:
Cleanliness issues
Service quality inconsistency
Food quality concerns

Categories

Cleanliness
7.29
Several reviews mentioned issues with cleanliness, including bad odors and dirty bathrooms, leading to a lower score.
Service
8.96
Most reviews praised the staff's friendliness and helpfulness, though some had concerns about specific service instances.
Location
8.9
The location near the airport was frequently mentioned positively by multiple reviewers.
Room Quality
8.25
Rooms were generally described as comfortable, though some guests noted that the room features could be better.
Amenities
8.58
Amenities like breakfast and free transfer services received positive mentions.
Value for Money
8.74
Value for money was noted as good, especially given the location and services offered.
Food and Beverage
7.79
Food quality received mixed reviews, with some guests finding it lacking in taste.
Overall Experience
8.66
Despite some issues, overall sentiment leaned towards satisfaction, with many indicating they would return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-30 16:24

Property Description

Convenient Location near Santiago International Airport:
City Express Santiago Aeropuerto is ideally situated just 4 km from the airport, offering easy access for travelers. Enjoy the convenience of a complimentary shuttle service and free private parking during your stay.

Comfortable Rooms and Amenities:
Relax in spacious rooms equipped with modern amenities such as a TV, air conditioning, and cozy carpeted floors. The bathrooms feature showers and hairdryers for your convenience. Start your day right with a complimentary breakfast served daily.

Dining and Services:
Indulge in the hotel's 24-hour restaurant offering room service for guests. Additionally, take advantage of laundry services and luggage storage to enhance your stay.

Experience comfort and convenience at City Express Santiago Aeropuerto. Book your stay now for a memorable trip.

Important information:

Please note the complimentary shuttle service from the airport to the property and from the property to the airport, departs every 60 minutes, between 2:00 am and 15:00 pm during the whole month of July.

Please note that 2 children under 12 years old are welcome to stay in existing beds as long as the maximum occupancy per room is not exceeded.

When booking more than 9 rooms, different policies and additional supplements may apply. Please contact hotel to check Group Policies.

Check-in and check-out hours:
Check-out: 01:00 PM
Airport code: SCL

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

8.4
Based on 6505 reviews
Cleanliness: 7.29
Service: 8.96
Location: 8.9
Room Quality: 8.25
Amenities: 8.58
Value for Money: 8.74
Food and Beverage: 7.79
Overall Experience: 8.66
G
Ghislaine • extended_group • fr
10
Pros:

L’emplacement, la nourriture, le personnel

2026-03-28 • via Nuitee
V
Victor • solo_traveller • cl
9
Pros:

El traslado y la cercanía del hotel.

2026-03-27 • via Nuitee
P
Priscila • couple • nl
6
2026-03-27 • via Nuitee
A
Adriana • family_with_children • cl
10
Pros:

Cercanía al aeropuerto y silencioso

2026-03-27 • via Nuitee
E
Emilio • couple • ar
8
2026-03-26 • via Nuitee
G
Grazyna • couple • ca
8
Good hotel if you need to be close to the airport.
Pros:

There was some kind of smelly stuff used in water to clean floors. I am allergic to that.

Cons:

Restaurant in the hotel with long hours. Shuttle to the airport. Good wifi. Check out late at 1 pm.

2026-03-26 • via Nuitee
M
Maria Jose • family_with_children • cl
5
Pros:

La atención, y comodidad

Cons:

El olor a alcantarillado que había en la habitación

2026-03-26 • via Nuitee
A
Alba • family_with_children • es
9
Pros:

Buen hotel para ir al aeropuerto

2026-03-25 • via Nuitee
D
daniel • family_with_children • cl
10
2026-03-25 • via Nuitee
G
Ghislaine • extended_group • fr
10
Pros:

La propreté de l’établissement. L’emplacement proche de l’aéroport. Le personnel sympathique. Très bon restaurant.

Cons:

Il n’y a pas de confiture ni miel au petit déjeuner.

2026-03-25 • via Nuitee
J
Johhanna • family_with_children • cl
10
2026-03-25 • via Nuitee
M
Mauricio • family_with_children • co
7
Buen hotel excepto por la atención por parte de su personal.
Pros:

El desayuno estaba muy bien. Las instalaciones están muy bien. La ubicación es muy adecuada para un descanso por una escala larga. El transporte aeropuerto hotel es muy pertinente.

Cons:

La atención fue muy regular. Al llegar, en la recepción la atención fue poco amable, no nos dieron toda al información de los servicios del hotel. Una vez instalados ni em recepción ni en la cocina responden el teléfono para pedir in servicio al cuarto. Me tocó bajar para obtener respuesta.

2026-03-24 • via Nuitee
M
Maria • family_with_children • cl
10
2026-03-24 • via Nuitee
J
Jael • couple • cl
10
Cerca del aeropuerto y cómoda habitación
Pros:

Reserve la estadía con 2 días de anticipación y habia disponibilidad sin problemas, ofrecieron traslado gratuito del aeropuerto al hotel y tienen chek out más tarde que otros hoteles, lo que se agradece.
La habitación cómoda y limpia, la ducha con agua caliente y como bonus la habitación contaba con plancha de ropa lo cual es muy conveniente.
Excelente muchas gracias!

Cons:

El desayuno tenia poca variedad en lo que es bolleria (dulces)

2026-03-24 • via Nuitee
D
Didier • solo_traveller • fr
9
2026-03-24 • via Nuitee
A
Alejandro • family_with_children • cl
9
Muy bueno hotel y excelente atención
Pros:

La calidad de las instalaciones

2026-03-23 • via Nuitee
M
Magali Del Carmen • family_with_children • cl
10
Pros:

Todo.

Cons:

Nada.

2026-03-23 • via Nuitee
A
antonio • couple • cl
9
2026-03-23 • via Nuitee
B
Bette83 • family_with_children • cl
10
Cumple las expectativas
Pros:

la ubicación y las habitaciones

Cons:

mas opciones de horarios de transfer

2026-03-23 • via Nuitee
F
Francisco • family_with_children • co
9
Todo bien
Pros:

Ubicación

Cons:

Nada

2026-03-22 • via Nuitee