City Express by Marriott Santiago Aeropuerto

Hotels
•
City Express
8.4 (6741 reviews)
Av. Américo Vespucio Oriente 1295 , Santiago , cl

listing image 1
Show all photos
Free
Children allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Restaurant
Room service
Luggage storage
Facilities for disabled guests
Non-smoking throughout
Wheelchair accessible
See all facilities

Review Highlights

Pros:
Location near airport
Good value for money
Friendly staff
Clean rooms
Cons:
Cleanliness issues
Service quality inconsistency
Food quality concerns

Categories

Cleanliness
7.29
Several reviews mentioned issues with cleanliness, including bad odors and dirty bathrooms, leading to a lower score.
Service
8.96
Most reviews praised the staff's friendliness and helpfulness, though some had concerns about specific service instances.
Location
8.9
The location near the airport was frequently mentioned positively by multiple reviewers.
Room Quality
8.25
Rooms were generally described as comfortable, though some guests noted that the room features could be better.
Amenities
8.58
Amenities like breakfast and free transfer services received positive mentions.
Value for Money
8.74
Value for money was noted as good, especially given the location and services offered.
Food and Beverage
7.79
Food quality received mixed reviews, with some guests finding it lacking in taste.
Overall Experience
8.66
Despite some issues, overall sentiment leaned towards satisfaction, with many indicating they would return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-30 16:24

Property Description

Convenient Location near Santiago International Airport:
City Express Santiago Aeropuerto is ideally situated just 4 km from the airport, offering easy access for travelers. Enjoy the convenience of a complimentary shuttle service and free private parking during your stay.

Comfortable Rooms and Amenities:
Relax in spacious rooms equipped with modern amenities such as a TV, air conditioning, and cozy carpeted floors. The bathrooms feature showers and hairdryers for your convenience. Start your day right with a complimentary breakfast served daily.

Dining and Services:
Indulge in the hotel's 24-hour restaurant offering room service for guests. Additionally, take advantage of laundry services and luggage storage to enhance your stay.

Experience comfort and convenience at City Express Santiago Aeropuerto. Book your stay now for a memorable trip.

Important information:

Please note the complimentary shuttle service from the airport to the property and from the property to the airport, departs every 60 minutes, between 2:00 am and 15:00 pm during the whole month of July.

Please note that 2 children under 12 years old are welcome to stay in existing beds as long as the maximum occupancy per room is not exceeded.

When booking more than 9 rooms, different policies and additional supplements may apply. Please contact hotel to check Group Policies.

Check-in and check-out hours:
Check-out: 01:00 PM
Airport code: SCL

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

8.4
Based on 6741 reviews
Cleanliness: 7.29
Service: 8.96
Location: 8.9
Room Quality: 8.25
Amenities: 8.58
Value for Money: 8.74
Food and Beverage: 7.79
Overall Experience: 8.66
M
Miguel • couple • cl
10
Buenísimo
Pros:

Excelente comida muy buena y rica

2026-05-02 • via Nuitee
O
Orlando • family_with_children • cl
9
2026-05-02 • via Nuitee
J
Jaws4846 • solo_traveller • cl
8
Viaje madrugador
Pros:

Buen restaurante
El personal muy hospitalario
Cerca del aeropuerto, muy útil para un viaje de madrugada

Cons:

Durante la madrugada ingresó a la habitación un muy mal olor (desagüe)

2026-05-02 • via Nuitee
C
claudio • solo_traveller • cl
7
Pros:

Bien desayuno

Cons:

Todo bien

2026-05-02 • via Nuitee
R
Rodrigo • couple • cl
10
Creo la mejor alternativa costo- beneficio en aeropuerto de Santiago
Pros:

Moderno, muy buen estacionamiento en subterráneo, habitaciones cómodas y de tamaño muy adecuado , restaurante con carta variada y de buena calidad y muy bien ubicado. Precio muy razonable

Cons:

Creo el tema de los desayunos en los hoteles de aeropuerto son un tema , sobre todo si sales muy temprano , aunque en este caso se inicia a las 06.00 igual no coincide con vuelos am .

2026-05-02 • via Nuitee
S
SONIA • couple • cl
6
Encontré que el valor es alto respecto al estado de sus instalaciones.
Pros:

Las camas cómodas

Cons:

Las instalaciones de recepción se ve deteriorado los sillones manchados e incómodos, alfombras manchadas se nota falta de aseo.

2026-05-02 • via Nuitee
L
Liliana • solo_traveller • cl
8
2026-05-01 • via Nuitee
C
Cristian Rafael • solo_traveller • cl
6
Pros:

Ubicación y personal

Cons:

No habia televisión

2026-05-01 • via Nuitee
M
MAURICIO • family_with_children • cl
3
Decepcionante
Cons:

Mucho ruido del sistema de cañerías de los baños. Extremadamente ruidoso.

2026-05-01 • via Nuitee
S
Sebastian • family_with_children • cl
9
Pros:

La ubicación, la amabilidad y cordialidad del personal, tanto en el mesón como en el comedor. Las cortinas de total blackout de las habitaciones.

Cons:

A veces emerge olor a alcantarillas en los pasillos y en el baño

2026-05-01 • via Nuitee
C
castañeda • extended_group • cl
9
Bien, en general
Pros:

Los servicios que ofrece. Traslados, desayuno, café de cortesía. Limpieza.

Cons:

La habitación muy encerrada. Mucho calor.
Muy lento el Check in.

2026-05-01 • via Nuitee
A
Alicia • solo_traveller • cl
10
Pros:

Muy Buena atención.

2026-05-01 • via Nuitee
J
Juan Carlos • solo_traveller • cl
8
Cerca del aeropuerto
Pros:

Ubicacion

2026-04-30 • via Nuitee
D
Daniel • solo_traveller • br
7
Pros:

shuttle was great.
surprisingly very good food!

2026-04-30 • via Nuitee
A
Alvarez Maudier • family_with_children • cl
6
Pros:

limpieza, comodidad de habitación, comodidad de los baños que tambien cuentan con plancha para ropa y secador de pelo.

Cons:

Desayuno podria mejorar, desayuno con poca variedad.

2026-04-29 • via Nuitee
O
Oriana • extended_group • cl
8
Pros:

El precio, lo que ofrece y cercanía al aeropuerto

Cons:

La habitación olía extraño y el aire nunca enfrió completamente

2026-04-29 • via Nuitee
F
Francisco • couple • cl
10
2026-04-29 • via Nuitee
P
Pabla • couple • se
9
2026-04-29 • via Nuitee
F
Flavia • couple • cl
10
Pros:

Todo bien

2026-04-29 • via Nuitee
M
Mario • family_with_children • cl
8
Buena estadía
Pros:

Ubicación y el servicio de traslado incluido desde y hacia el aeropuerto

Cons:

Elm desayuno buffet era un poco limitado en variedad

2026-04-28 • via Nuitee