Grand Astoria Hotel

The room is kept untidy. Mirror with stains and bathroom door are full of dust. There’s no shampoo and soap provided.

Not the best choice to do a simple staycation to relax when the service is just giving you stress.

We checked in at 3pm but upon checking in, your Front Desk Clerks are not even smiling or even acknowledging your presence as guests by making eye contact. Their auras are too busy when there are only 2 of us in the check in counter. It’s not giving a welcoming atmosphere. Giving my benefit of the doubt that it is indeed busy, but the way they treat their guests was consistent even upon checking out.

No quality personal touch to make an atmosphere to be hospitable despite that a hotel is part of the hospitality industry.

When the keycard was given, no orientation or any touch of informing us about breakfast or even how to reach them incase we need assistance.

Upon entering the room, it was fine for us to be placed to tower assuming that there is a phone to reach the front desk. Since it is a staycation, we prefer not to leave the room and just rest. Again assuming that there is an access to reach the front desk and room service given that there is a menu at the room, unfortunately the Phone does not work. It was but a display. No dial tone. So that means, I have to walk far to the restaurant to order food.

At the restaurant, I initially told already the waiter that it’s for take out giving them information that we were checked in. Complaining that we thought there is room service. Given that info, the staff dis not even bother to give me an option that they can do room service. Doing the transaction for take out and paid my meals, i saw a waiter carrying a room service type of food. So I approached the counter telling, can my orders be turned to room service so i can go back to the room and just wait there.

Too much alibis etc, i gave up. They did not bother looking into the comfort of their guests. Talk about service!

When my order came, i requested if there can be disposable spoon and fork and plate, given again WE WERE CHECK IN Guests. Still to no avail! I had to buy one myself outside the premises.

The next morning, i saw how lousy your staffs are even during breakfast service. Despite that there are 3-4 waiters, they were just standing not even bothered to check if the buffet, the coffee or fruits are still available. Do they have to wait if the meals are empty before refilling it? The waiters and staff are just chitchatting. Imagine, their only concern is to check if everything is still good at the buffet and clean up tables for new guests, only one was concern to do that the one with eyeglasses, the rest, auras are not welcoming, lazy, and unwelcoming.

The hotel has been one of the go to in zamboanga, but the service is leading to its downfall. The reason I am giving my review this way because I am too a person from the hospitality industry.

Sadly this is the kind of service we offer. Nakakahiya pong magdala ng bisita sa ganitong serbisyo.

We have been travelling a lot and the service of astoria is like an inn. Sad reality, a lot of Inns are better in service and customer care!

Never again a choice for stay.

close to downtown

Staff was okay, though.

Don't get any rooms next to a wedding group. I had too bang on their door at 3am because I couldn't sleep. They thought it was their right too keep everyone else awake. Hotel staff did nothing except told me it was a wedding party. Explains why NONE of their parents wanted the room next too them.

Love the ambiance 👏

Fix the elevator in Tower 2. It closes very fast , I don't think the safety work's on the doors. I complained about it in 2019 and 2022 and it's still the same in 2024

Don't be misled by the fancy name. This is a terrible rundown city hotel.

1. Bed is small with very thin sheets. They only provide ONE pillow per guest. An extra charge per day applies if you request for an additional pillow.

2. Hallways are always dirty and wet.

3. FOOD is HORRIBLE. I can just imagine, this is what prison food is like.

4. Restaurant seating is very limited. You are left with no choice but to share table with several strangers when it is packed.

5. Room walls are thin. You can practically hear the other occupant's private business through the thin wall.

6. They charge for everything. You need a hair dryer? There's a charge for it on an hourly basis.

7. Cleanliness and hygiene is non-existent. Check under the bed, this has never been cleaned.

8. Room phone does not work. See photos.

9. Even TV screen is broken. See photos.

If you have option, better to stay at another hotel in the city. Avoid this like plague.

i would refer to my relatives and friends to stay there

The place looks run down. Needs fresh paint. Pillows are flat. Bedsheet and towels are old and frayed. No iron. No cable. Breakfast is always late. Not worth the price I paid.

Not for people with disabilities

The best thing about the hotel was its staff. Easy to work with.

Breakfast buffet? Filipino food. Two to three options.

Near the mall but not that near to the souvenir place.

Downside? Internet connection is bad. You cannot even connect from your room; you need to ho to lobby or common areas.

When we were there, a construction was ongoing. So that might explain the loud noises or busy lobby of the hotel.

Just about okay. Nothing spectacular. Just also don't ask for extra pillows as they will charge you for them

Elevator is broken

Convenient

The hotel is conveniently located along Jaldon Street in Zamboanga City. You can easily go to places like the airport, shopping malls (KCC Mall, SM Mindpro), the barter trade at Canelar, and City Hall. You can actually walk from the hotel to City Hall or perhaps the Gov. Lim Boulevard. The hotel can be very crowded as it is a popular venue for many events including parties and seminars. The rooms are okay considering the pricing. The linen and towels are old so I hope the hotel acquires new linen and towels even for the lower priced rooms. Our rooms didn't have windows so it's difficult to tell whether the weather outside is fine. The TV works but has limited channels. The breakfast buffet is average but sufficient. The staff are helpful but sometimes appear to be overwhelmed as they attend to many people.

It was a wonderful stay in this hotel. The good points: 1. Friendly staff, 2. A secure and safe place, 3. Clean, 4. The aircon works very well, 5 Centrally located, 6. Excellent value. 7. Good onsite restaurant.
Bad points: Breakfast supply does not seem to be replenished after 8:00am
Tips: Go for your breakfast early.
Would I stay at this place again if I visit the city again? Absolutely!

When there is a convention. The management should prepare the facilities like elevator, operating...

Not so good. I think just because I booked through Hotels.com, they gave me a second floor room next to the street. It was very noisy early in the morning. The room also smelled of dank and sewage that has not been cleaned in a long time.

Room was nice, it was spacious and had a lot of furniture. Location of the hotel was also near the mall and a lot of public transportation is available just outside the hotel. Only issue I encountered was the breakfast was not delivered the following days.