The Mou Hotel

Don't stay here people people not honest ruined my family's vacation took our money for prepaid 2 week stay,, They won't work with the Travel Agents,they just keep the money and no room,wished I read the reviews before,many bad experiences

Scamed by owner not honest. Knew Travel agents were calling to change date on my stay. I prepaid 550. For 28 Days , he would not work with me on arivel dates when i was finely able to reach him, he was very rude on phone. I stayed in area were Host were very nice and helpful not this person

The room is very clean and nice… a big space, and a great experience! Hotel is very close to the supermarket and convenience stores, bus stations etc. employees are kindness and respect of the service. The best experience I ever had of the hotel in Phnom Penh Cambodia…

The rooms are comfortable. What I want in a hotel is a comfortable bed, clean, good shower, and cold A/C. The Mou delivered on all items. The bonus is they have a wonderful staff from the front desk, security, and the cleaning gals. I have to mention one staff member by name, Mr. Piseth from the front desk who is very helpful with directions, where to eat, and is the go to problem solver.

I had a problem with the first room and with in minutes he moved me to another with no fuss. I will defiantly stay here again when in Phnom Penh.

We found this place in an excellent part of the city which wasn’t touristy. The room was pretty basic but spacious. The staff were very helpful. Thank you. We were able to leave our bags there for the day and get drinks from fridge and pay later. Life saving after a big night out!!

Friendly staff very clean hotel very reasonable room rate no frills but well looked after in a good location easy distance to attractions toul sleng trips can be booked for killing fields and tours bike hire available if brave enough to cycle in Phnom Penh but away from the bustle of riverside Asian food good European food basic but Eatable

I not only got harassed EVERYDAY at about 5am from someone at the front desk calling from day 1 (and I stayed no less than 10 days at this hotel) asking if I was going to check out, to being screamed at because I offered my debit card to be charged but because one of the staffs was disturbingly slow- he basically held my card hostage and told me to pay in cash (Help this make sense when you have my debit card). I literally saw a kitchen staff on the first floor empty a bottle of minute maid 'orange juice' into a cup, cover the cup and took it up to a guest. So they buy juices for 2 riehl I suppose, charge guests, three or four dollars and keep the change. Let's not get started on the noodle soup I ordered that ended up being ramen noodles (like I can tell the difference between ramen and plain ol' noodles') and they charged about $5.00 for it. Please this hot mess of a place doesn't deserve your money nor time. Absolute disgusting from the owner to the floors in the bathroom.

This is a good mid range budget hotel that you are looking for once your planing to see phnom penh, cambodia,

location: It was located to center of the city close to every main part of phnom penh.

Room : The room was really good but the door case broken out, Air-conditioning working well, room floor clean.

Staff: People in the hotel some of them are so good to talk to, but I think few of them was impolitely, especially the maid I was met on the first day.

Yeah totally fine hotel, I realized my booking with Welcome drink serve but it was not.

The hotel is a bit run-down. But it is a good value for the money. Very nice staff

Not a fancy hotel but quite proper. Big room with twin bedding which each of it on queen size bed. So yes, it can occupy up to 4 adults. The bedding was hard, so be used by that. There room was clean, the air con works, the hot water running well, there's also fridge and water boiler. TV works well with several channels. Location is 15 minutes walk from Central Market, and around 1-2 USD with TukTuk to everywhere. It also near the Central Bus Operator which cheaper if you wanna made a journey to Siem Reap, VN, or Bangkok by direct booking. But this hotel needs to improve their elevator, which something scary for me to be honest. The view from top floor of this hotel was amazing. Overall, the price I paid was decent to what I got.

Don’t believe pictures. It’s worse in 10 times in reality.

Super dirty bed cause it’s a hotel for sex.

Cockroaches. Rooms smelly with smoke. Weak internet. Elevator not working. All space smell awful. Towels so old that you can’t use them.

It’s okay for a night or two to stay. Some decent coffee shops, restaurants and a convenient store nearby. My room was fine, except for the closet was very dusty and the shower area in the bathroom have no door. So water splashed everywhere when I showered.

I just returned from 10 days at this nightmare of a hotel. It is infested with cockroaches, mold and the ceiling had fist sized holes in it. The pictures on their website are old and this hotel is definitely not “brand new.”The elevator and air conditioning only worked half of the time. We had 6 rooms and they were all saturated with cigarette smoke. The staff is terrified of the owner. She is an old woman who apparently hates customers. We were treated so poorly that I am still in disbelief. She overcharged us on our final night and completely ignored and interrupted me when I attempted to speak with her. We spent over $2k at this hotel over 10 days and you would have never known it with the way we were treated. There are hundreds of places to stay in Phnom Penh, do yourself a favor and stay anywhere but here.

My friends and I decided to choose this hotel because this place is near by the market and the bus station. This hotel is a good place and friendly staffs. I booked a tuk tuk from this hotel for a half day trip and the price was really good. So if you have questions about trips in Phnom Penh, I suggest you contact the receptionist directly. The room is quite big and very clean. The highlight of The Mou is the rooftop bar, although not very large but the price of food and drinks is reasonable. Just one for this hotel must change in TOWELS, yes a towels in room, because they were very old and very very rough. However, totally for this Hotel is worth a price.

We only stayed here for one night and for that it was perfect. For €20 we had a good sized twin room with good facilities. We arrived 3 hours before the 14h check in time but were still shown directly to our room and given free reception drinks.
The wifi was very good here also

Nice spot good food was upgraded due to a problem with aircon

They place and service is good. It was decently clean. Close to all the local street food and foodie area.

Unfortunately there is nothing positive about this hotel besides the super friendly staff.

I would like to write a positive review for this hotel but besides the super friendly staff there is unfortunately nothing else that is positive about this hotel. I will have to say that the way it is presented is misleading, the photos online have been embellished to the max.

If you paid for this hotel for a few days in Phnom Penh, you’d be disappointed. It was fine for one night, as a bed to stay in and a shower.

But in terms of cleanliness, there was a banana skin in our wardrobe which shows someone hadn’t done a thorough clean, as well as dirty plates and glasses in the hallway which weren’t cleaned away for duration of our stay. The air conditioning was not great. We were on the 8th floor and I think the elevator was faulty because it took AGES to arrive, and 8 floors was a long way to walk up to the top. I think having 2 elevators would be a good addition for this hotel. There was a mix up about whether our room included breakfast (which it did) which was frustrating but easily solved.

The location was good for the Russian Market but literally nothing else. Overall, I’m glad we only stayed for a night.