Crossroads Inn & Suites

Hotels
8.8 (1015 reviews)
980 Kenmount Road , St. John's , CA
+1 709-368-3191

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Heating
Family rooms
Pets allowed
See all facilities

Review Highlights

Pros:
Clean rooms
Friendly staff
Cons:
Limited breakfast options
Uncomfortable mattresses

Categories

Cleanliness
8.55
Overall sentiment is positive; however, some reviews noted issues like stained carpets and small TVs.
Service
9.55
Staff were described as friendly and accommodating, receiving consistent positive feedback.
Location
9.05
Location is generally convenient with good access to highways and shopping, but a bit far from downtown.
Room Quality
8.55
Rooms were clean and comfortable, though some guests reported issues with mattresses and a noisy heating unit.
Amenities
8.55
Amenities were basic; feedback suggests a desire for improvements like better breakfast options.
Value for Money
9.05
Guests felt they received good value relative to price, despite some minor complaints.
Food and Beverage
8.05
Limited breakfast options received criticism; many guests mentioned the lack of variety.
Overall Experience
9.05
Overall positive experience with intent to return; guests appreciated cleanliness and staff service.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-28 02:33

Property Description

Luxurious Accommodations
Experience comfort and convenience at Crossroads Inn & Suites, where each guest room is equipped with a flat-screen TV and en suite bathroom. Indulge in relaxation with select rooms offering a spa bath for the ultimate unwinding experience.

Exceptional Services
Our 24-hour front desk ensures that your needs are met promptly and efficiently throughout your stay. Additionally, benefit from free WiFi and free private parking on-site, adding ease and value to your visit.

Convenient Location
Located just 10 km from downtown St. John's and 3.5 km from Mount Pearl, Crossroads Inn & Suites offers easy access to the area's attractions. With St. John's International Airport a short 15-minute drive away, your journey to comfort begins seamlessly.

Book now for a memorable stay at Crossroads Inn & Suites.

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: YYT

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.8
Based on 1015 reviews
Cleanliness: 8.55
Service: 9.55
Location: 9.05
Room Quality: 8.55
Amenities: 8.55
Value for Money: 9.05
Food and Beverage: 8.05
Overall Experience: 9.05
S
Sonia • couple • ca
9
2026-10-23 • via Nuitee
B
Braidy • family_with_children • ca
4
Pros:

Lots of parking. Easy to get around the building

Cons:

Beds were very uncomfortable. Small hairs in the bathroom everywhere. Tub or sink didnt drain very good.

2026-10-22 • via Nuitee
B
Brett • couple • ca
9
2026-10-21 • via Nuitee
S
Samantha • family_with_children • ca
10
2026-10-18 • via Nuitee
D
Dougie • couple • ca
8
Always great
Pros:

Location

2026-10-18 • via Nuitee
S
stephane • solo_traveller • ca
7
Pros:

Tres bon service, de bonne personne, bon balcon et lit.

Cons:

Odeur etrange dans la chambre

2026-10-15 • via Nuitee
O
Orson • family_with_children • ca
10
Pros:

The location is in a great part of the city. Its close to all the places I needed to go. The establishment is located in a somewhat busy area but yet its quiet. Its my go to spot to stay when visiting the city..for buisness or pleasure.

2026-10-15 • via Nuitee
M
Max • couple • ca
10
2026-10-12 • via Nuitee
B
Barnes • solo_traveller • ca
7
Pros:

The room was very clean and comfortable, the night staff was very efficient and friendly.

Cons:

I was overcharged for the room which meant I had to go back to the front desk in the morning rather than just leaving my keys/cards. There was already a lineup of people there and and a sign at the front desk glass read, "Back in 5 minutes". The people waiting had already been there 10 minutes then. I told them they only needed to drop off their room cards so they did that and left. Now there was only myself waiting. After 25 minutes, one if yhe cleaning staff came by and I asked her if she knew where the front desk person was, she went looking but could not find her. By now there was another couple waiting to clear up a room booking problem. We chatted while we wated and after about another 10 minutes the person showed up. By now I had been waiting since 10:55 and it was 11:40. When I said to her about the wait time, there was no apology, not even a pleasant demeanor, just told me she had to hel someone with somethimg. However, the distinct smell of weed was not list on me. This does not look well for a business. The clerk the night before was dressed in uniform, clean and tidy, friendly and helpful, totally opposite of the grumpy personality, combined with being dressed in a hoody, sweat pants and cross. Had she even attempted to smile and be friendly, I would most likely have left this. But then combined with not really being able to help me with the overcharged booking except to say it was care of , caused me to take the time to write this.I'm not asking you to let her go frim her job but to take those review as a learning experience and be better at what she does, whether is part time or a chosen profession. Anything worth doing is worth doing well!.

2026-10-12 • via Nuitee
K
Ken • couple • ca
8
2026-09-20 • via Nuitee
C
Cameron • couple • ca
8
Good value , comfortable 4 day stay .
Pros:

Good location, easy access to Trans Canada Highway . Good value compared to similar hotels in Saint John’s .

Cons:

Uninterested reception staff. They were not rude but dour . The only employee who gave the impression he enjoyed his job was a young man who was cleaning rooms .

2026-09-19 • via Nuitee
A
Afsana • couple • ca
9
A comfy stay near St. John’s.
Pros:

Clean, comfy, had good laundry facility & in a good location.

Cons:

Breakfast so-so, but not a big deal.

2026-09-19 • via Nuitee
A
Abigail • couple • ca
10
2026-09-18 • via Nuitee
B
Brenda • couple • ca
10
very nice accomodation
Pros:

Great

2026-09-16 • via Nuitee
K
Kimberly • solo_traveller • ca
8
We enjoy our stays at The crossroads and will continue staying there.
Pros:

It is comfortable, clean and quiet. I have been staying there off and on for the last 5 years.

Cons:

The property is starting to look dated. Needs a refresh. We also miss that they don’t offer breakfast.

2026-09-16 • via Nuitee
S
Samantha • couple • ca
10
2026-09-14 • via Nuitee
H
Hannam • couple • ca
9
Great place to stay for a week and reasonably priced.
Pros:

We had an outside door which meant we didn’t have to go in or out through the hotel. It was like having your own little flat. The staff was great with one exception but we only had to deal with her on our check-in. The property was close to main highways, shopping, gas stations, etc. We fully enjoyed our stay!

2026-09-13 • via Nuitee
C
Colleen • couple • ca
6
Decent basic motel that was adequate for one night.
Pros:

Easily accessible.

Cons:

Funny smell in the room.

2026-09-13 • via Nuitee
D
Diane • extended_group • ca
10
Lovey clean room like new
Pros:

Breakfast was simple beverage and muffin

2026-09-11 • via Nuitee
C
Candace • solo_traveller • ca
8
Very good quality for the price!
Pros:

Easy to find, relatively quiet area, loved being able to have an outside door and park right in front of my room.

Cons:

The room smelled a little like wet dog.

2026-09-07 • via Nuitee