Four Points by Sheraton Singapore, Jurong

Hotels
8.1 (1156 reviews)
2 Town Hall Link , Singapore , SG

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Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
Business center
Lift / Elevator
See all facilities

Review Highlights

Pros:
Friendly, helpful staff (multiple mentions and named staff)
Good / delicious breakfast buffet
Clean and well maintained rooms
Convenient location near mall/MRT/hospital
Helpful services such as laundry, late checkout and quick check-in
Occasional complimentary upgrades or thoughtful gestures
Cons:
Some rooms are small/cramped (especially twin rooms)
Occasional musty/mildew smell reported on arrival
Limited drinking water dispensers leading to queues
No bidet in bathrooms
Confusing Wi-Fi instructions / additional sign-up required
Price-performance concerns for some guests

Categories

Cleanliness
8.4
Generally praised as clean and well maintained in multiple reviews, though one guest reported a mild musty/clammy smell on arrival.
Service
9
Consistently highlighted as very friendly and helpful; several guests named staff members for excellent assistance, smooth check-in, laundry/help with late departures and prompt room service.
Location
8.6
Frequently described as convenient and strategic—near malls, MRT and hospital—guests found the location practical for both leisure and business.
Room Quality
7
Rooms are clean and well designed for travelers but multiple comments mention that some room types (especially twins) are quite small; one report noted a slight mildew smell.
Amenities
7.4
Breakfast and laundry/drying options are positives, but guests noted limited drinking water dispensers causing queues, no bidet in bathrooms, and a confusing Wi-Fi sign-up/setup.
Value for Money
7.4
Mixed feedback: some guests felt the hotel offered good value (breakfast, service), while others thought price-performance could be better given room size/choices.
Food and Beverage
9
Breakfast buffet repeatedly praised as good/delicious across many reviews.
Overall Experience
8
Overall positive guest experiences driven by excellent service, good breakfast and cleanliness, offset by occasional small rooms and a few amenity/price concerns.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-08-13 10:15

Property Description

Contemporary Garden-themed Accommodations:
Step into a world of modernity intertwined with nature at Genting Hotel Jurong. Experience a unique stay surrounded by garden-themed decor that exudes tranquility and comfort.

Convenient Location and Complimentary Shuttle:
Located just 1.5 km from Jurong East MRT Station, our hotel provides easy access to nearby shopping malls and attractions. Enjoy the convenience of complimentary shuttle services to Resorts World Sentosa, ensuring a seamless travel experience.

Diverse Amenities and Dining Options:
Indulge in a range of facilities including an outdoor pool, fitness centre, and rooftop garden. Unwind in air-conditioned rooms equipped with modern amenities. Savor local Singaporean delicacies at Café Football, offering a culinary experience like no other.

Book your stay at Genting Hotel Jurong now for a memorable blend of comfort, convenience, and nature-infused luxury.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: SIN

Location

Guest Reviews

8.1
Based on 1156 reviews
Cleanliness: 8.4
Service: 9
Location: 8.6
Room Quality: 7
Amenities: 7.4
Value for Money: 7.4
Food and Beverage: 9
Overall Experience: 8
E
Ebenezer • couple • us
9
Stay was wonderful and can’t wait to be back
Pros:

Peaceful

Cons:

Small Rooms

2026-09-17 • via Nuitee
C
Chai Hoon • solo_traveller • my
7
2026-09-17 • via Nuitee
S
Shelly • couple • my
8
2026-09-12 • via Nuitee
M
Mark • solo_traveller • hk
8
A nice hotel outside the city centre with a friendly staff
Pros:

A nice hotel located a bit far from the city centre but located a short taxi ride from the NTU campus where I attended a conference. Staff are friendly and very helpful.

Cons:

The breakfast is fine but I found lunch at the restaurant a bit overpriced for what it was.

2026-09-08 • via Nuitee
G
Genevieve • couple • nz
8
overall it was a convenient and enjoyable stay
Pros:

cleanliness

Cons:

when other room closes their doors it's quiet noisy especially during at night

2026-09-07 • via Nuitee
L
Laurent • family_with_children • fr
10
Pros:

Volonté du personnel de faire plaisir
Chambre confortable
Bon rapport qualité/prix

Cons:

L'emplacement n'est pas le meilleur dans la ville pour le tourisme

2026-09-04 • via Nuitee
F
Fahad • solo_traveller • gb
10
2026-09-01 • via Nuitee
A
Ayoung • solo_traveller • my
7
Pros:

직원이 친절함

Cons:

객실 내부가 너무 비좁아서 캐리어를 놓아둘 공간이 부족함

2026-08-30 • via Nuitee
J
JALILLAH • solo_traveller • sg
10
2026-08-30 • via Nuitee
T
Tong • couple • sg
10
Pros:

Its really convenient going to the library, MRT or bus stop

2026-08-26 • via Nuitee
A
Andrew • solo_traveller • au
10
2026-08-22 • via Nuitee
A
Armando António • solo_traveller • pt
9
2026-08-20 • via Nuitee
A
Asakawa • solo_traveller • jp
6
こんなもんかな
Pros:

日本語を話せるスタッフがいた

Cons:

ドアが重たくて開閉音がうるさい

2026-08-18 • via Nuitee
Z
zhiqiang • solo_traveller • sg
10
2026-08-17 • via Nuitee
H
Haowei • solo_traveller • sg
10
2026-08-17 • via Nuitee
X
Xuemei • solo_traveller • cn
10
2026-08-16 • via Nuitee
J
Jun • extended_group • cn
7
Pros:

早餐不错

Cons:

房间比较闷，刚打开门有一点霉味

2026-08-06 • via Nuitee
N
Nuno • extended_group • lu
9
Très bien
Pros:

La gentillesse du personnel. Nous avons fait le Check out à 11h mais l’avion était seulement le soir. Nous avons put laver le linge et sécher et partir seulement à 13h30 grand merci

Cons:

Un peu de bruit dans les couloirs vers 23h

2026-08-05 • via Nuitee
N
Nikolay • solo_traveller • ru
9
2026-08-02 • via Nuitee
D
Donovan • solo_traveller • ph
8
Pros:

Good breakfast buffet, friendly staff

Cons:

Only 1 drinking water dispenser per floor so at peak times there is a queue.

2026-07-26 • via Nuitee